54
fair

Air Canada + Aeroplan | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Travel
Work at Air Canada? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Air Canada? Unlock additional insights
Android unitQ Score
Android User Feedback
51%
Android
86 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
82 Reports
User Feedback
49%
iOS
82 Reports
51%
Android
86 Reports
Air Canada + Aeroplan - Latest Quality Issues
iOS
Dec 17, 2024
UX
Need the option to see flight prices on adjacent dates without having to go back a screen to change dates
iOS
Dec 17, 2024
Issues with downloading this app
Unable to download app on iOS earlier than 16OS. Please advise on how to get the app with later iOS.
Android
Dec 18, 2024
Absolutely ridiculous. Can't even find place to check in. Loading times are absolutely ridiculous. Use air Canada web page. It's more useful.
iOS
Dec 18, 2024
Not impressed
Because I have an older apple device the updated version will not download. So I have no information whatsoever about my upcoming flights. I've paid a great deal for my flights. What the heck?! Now I need a nickname? Are there ANY not taken?
iOS
Dec 18, 2024
IOS incompatibility
Older iPhone users can no longer update to the most recent operating system as part of Apple's way to make older devices or obsolete. Your app is no longer accessible as a result. You need to make an app that is compatible for older devices.
iOS
Dec 18, 2024
Way to tight
Took Ac844 to Frankfurt on a Boeing 777. The seating are way too tight. It's just insane how you can barely move and I just a regular 5'11 guy.
iOS
Dec 18, 2024
Your app is full of errors
I get this error when i just wanted to check retailer partners through the app. {"error":"invalid_request","error_description":"Missing/Invalid required parameters: DeviceId"} I also got error on the app when trying to look at black friday bonus earn offers.
Android
Dec 19, 2024
Not able to add trips on my android. It's been over a year now
Android
Dec 19, 2024
Third class service when it come to their loyalty program, it almost impossible to use them and they make sure to have worst experience while doing it, and even closing Aeroplan requires CALLING them¡ is it 90s? Can't even provide email or live support 😒?
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. 

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD? 
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
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