53
fair
Air Canada + Aeroplan | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
55%
Android
87 Reports
87 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
71 Reports
71 Reports
User Feedback
45%
iOS
71 Reports
71 Reports
55%
Android
87 Reports
87 Reports
Air Canada + Aeroplan - Latest Quality Issues
iOS
Jan 25, 2025
Can’t log in
Trying to sign in sends you in circles… enter email, password, captcha, verification codes, and repeat over and over without being able to sign in. Plus constant “something went wrong” messages on other features like trying to scan your boarding pass. Can log in on my laptop just fine but I've given up on the app. And yes, it was uninstalled and reinstalled with no change. App was totally useless for my trip.
Android
Jan 26, 2025
The app doesn't seem to work. Clicking on Sign in button doesn't do anything. Boarding pass doesn't show up, it just gets spinning.
iOS
Jan 26, 2025
Too much redirection to website for things like managing booking
AC needs to make more of the actions purely in-app rather than opening a webpage within the app, which is slow and not as slick
iOS
Jan 26, 2025
Latest update crash the app
App was great but now crash at load time with the latest version
Android
Jan 27, 2025
often times it didn't work
Android
Jan 28, 2025
Hard to use most the time. still shows same dates on upcoming flight even though flight was changed weeks ago. Really slow at updating everything. Wish they would get updated technology. Also app crashes when I'm trying to book tickets. Not very good website.
iOS
Jan 28, 2025
Flight status following
Flight YyZ to Dydney Australia could not track plane on second leg
Android
Jan 28, 2025
can not add bag to booking in app.
Android
Jan 29, 2025
Connecting flight was missed due to airline delay and very tight layover.
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place. EVEN BETTER TOGETHER Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels. BOOK YOUR WAY Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges. TIMING IS EVERYTHING By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service. NOW BOARDING As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. KNOW AS YOU GO Stay up to date with notifications about flight and gate changes, and cancellations. FOLLOW THE LEADER We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon. READY TO DOWNLOAD? By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618 IMPORTANT DISCLOSURES These functions apply when enabled: • Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps. • Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights. • Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar. • Notifications: push notifications are used to send you service messages related to your upcoming travel. • Camera: add images to the feedback you send to Air Canada. • Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app. PRIVACY POLICY By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html) Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca ® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada ®† Aeroplan: registered trademark of Aeroplan Inc.
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