56
fair
Air Canada + Aeroplan | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
90 Reports
90 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
43 Reports
43 Reports
User Feedback
32%
iOS
43 Reports
43 Reports
68%
Android
90 Reports
90 Reports
Air Canada + Aeroplan - Latest Quality Issues
iOS
Mar 27, 2025
Flawed Security - open to identity theft
Flawed security - personal identifiable data (PII) is not safe. My account was hacked this month due to a data breach. All data was changed (including 2FA) without my knowledge and points used to book flights to the middle east. Fraudsters also tried contacting me on LinkedIn and WhatsApp to further id me and get a voiceprint. Security protocols on app, web and call centre completely flawed yet PII like legal name, DOB, address, email, passport etc..is stored on this app and is a conduit for identity fraud. No ability to immediately log off all active sessions off from app (web and mobile) despite numerous calls. Basic authentication when calling in. Call centre agents kept asking typical security questions after breach reported despite having added extra security questions. No voice authentication. Personal information on this app (web and mobile) is not secure.
iOS
Mar 27, 2025
To be improved
It is not easy to plan a trip with flight, hotel and car rental. With Expedia it's simpler even if you take. Safe Canada.
iOS
Mar 28, 2025
Updated app issue
I can not add any new trips on my new iPad mini pro after the latest upgrade. The screen is not fitted properly into my screen and doesn't allow me to add existing trips
iOS
Mar 28, 2025
Slow, many features do not work, web based
Meal won't allow order and tells me cannot find reservation but click via my reservation. Super slow. Web based. Horrible compared to United app.
Android
Mar 28, 2025
Worst customer service, no response, no email available
Android
Mar 28, 2025
There are much better options available for travel points. With Aeroplan, you will indefinitely spend more time fighting for points you earned, and we're entitled to, then you will travel. Aeroplan has been committing fraud for decades, and they are only getting worse, I highly recommend avoiding Aeroplan at all cost !! minus 5 starts !!!!
iOS
Mar 30, 2025
Difficult to sign up
Just like their regular website, this took forever to get set up. Lots of bugs.
Android
Apr 1, 2025
trouble finding information
Android
Apr 2, 2025
sometimes, the app does not refresh, and the information is incorrect. I've had better luck with text messages however I would prefer the app to work as well as the text messages, because when you're abroad most people have their phones in Airplane mode, making it hard to receive text messages.
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place. EVEN BETTER TOGETHER Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels. BOOK YOUR WAY Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges. TIMING IS EVERYTHING By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service. NOW BOARDING As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. KNOW AS YOU GO Stay up to date with notifications about flight and gate changes, and cancellations. FOLLOW THE LEADER We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon. READY TO DOWNLOAD? By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618 IMPORTANT DISCLOSURES These functions apply when enabled: • Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps. • Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights. • Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar. • Notifications: push notifications are used to send you service messages related to your upcoming travel. • Camera: add images to the feedback you send to Air Canada. • Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app. PRIVACY POLICY By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html) Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca ® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada ®† Aeroplan: registered trademark of Aeroplan Inc.
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