48
poor

Air Canada + Aeroplan | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Travel
Work at Air Canada? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Air Canada? Unlock additional insights
Android unitQ Score
Android User Feedback
56%
Android
70 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
56 Reports
User Feedback
44%
iOS
56 Reports
56%
Android
70 Reports
Air Canada + Aeroplan - Latest Quality Issues
Android
Nov 12, 2024
My app keeps showing a phantom boarding pass for the last few days and I can't actually show the real boarding pass now
iOS
Nov 12, 2024
Poor services and poor app
I thought such terrible services are happening only with low cost airlines, unfortunately this is not true. The app is quite useless aa you can't manage your booking, get the boarding pass, see any flight updates like gate, terminal. Not sure wht they even bothered to create an app. Terrible on all categories.
Android
Nov 13, 2024
Will not let me add pre-planned trips to my dashboard but shows them on web version
Android
Nov 14, 2024
Why does this open my browser instead of an app?
iOS
Nov 15, 2024
Can’t search fares
App cannot show results for any flights I try to look up. Seems like only flying services and checkin works…
Android
Nov 15, 2024
I could not move it to where i wanted. If i touch and hole it just opens up
iOS
Nov 15, 2024
Nothing is working
Over the past year, nothing has worked for me. It shows that I am logged in to my Aeroplan account but the balance doesn't update. I cannot check my status nor add a trip so I can check my Euphrates. I didn't want to leave a negative review there's no email for mobile app support. Sending a general inquiry goes into a black home.
iOS
Nov 15, 2024
Took points away without clear rules
Forcing agenda, family membership discontinued, took points after I switched from one card to another
iOS
Nov 16, 2024
Login Headaches
The constant login and the app forgetting my user account and I having to have to keep logging back in and do the send a code part over and over. Why doesn't it work like every other app that asks for a login one time and uses the necessary security measures to keep me logged in even when any action that opened up the browser in the app I have to again log back in and do the code process. Extremely time consuming and annoying!!! As much as I think the app is a great design and easy to use for everything else this one part just slows things down
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. 

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD? 
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners