poor

Air France - Book a flight | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-16 Points Past 7 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

63%

Android
203 Reports

iOS unitQ Score

iOS User Feedback

37%

iOS
119 Reports

User Feedback

37%

iOS
119 Reports

63%

Android
203 Reports

Air France - Book a flight - Latest Quality Issues

iOS

Nov 17, 2024

Apple wallet cars

When I add my FlyBlue card to my apple wallet nothing happens, it's not adding, I am on the latest iOS and latest app version yet it's not working.

iOS

Nov 17, 2024

Mobile app problem

Hello, bugs, impossible to use miles: if you use them, you still have to pay by card... In short, it's not great

iOS

Nov 17, 2024

Very good app... but

Smooth, clear and intuitive app. But 2 stars are missing: - please that the boarding passes once imported into Apple Wallet are automatically updated for the boarding gates (Lufthansa is getting there).... It's annoying to have to re-import the card from the app if you want the boarding gate to appear or update! - I can't add my flying blue card to Apple Wallet after my status change

iOS

Nov 17, 2024

Very average

Long flight to Tokyo, very brief cabin service, minimal meal services, I was hungry on board the whole trip. In premium? Yes yes, despite the choice to travel in Premium. For the return I will have to pay a few more things to book to Paris, then to Marseille... pay, pay, pay. I also learned that my miles would not be used for my (very insufficient) trips. It's perfect! Is Air France happy?

iOS

Nov 18, 2024

Can’t use apple wallet

You can't add a membership card to Apple Wallet, and it will exit with a button

iOS

Nov 18, 2024

Check-in did not work !

Could not check-in via the app. It said to do it at the airport. On AirFrance.com on a web browser I checked in without any problems. This needs to be fixed !

iOS

Nov 18, 2024

Information Memory

Hello It is painful to renew personal information on the application each time. As soon as I am in Belgium, the application does not take into account my status as a subscriber.

Android

Nov 19, 2024

Confusing, full of errors, it was not possible to select the nationality of Slovakia

Android

Nov 19, 2024

Trying to check in, then it says passengers still need to check in... Pfffft

Air France - Book a flight - Product Description

Meet a pocket-sized travel assistant designed to help you at every step of your journey.

From booking a flight, checking in, and receiving real-time flight updates to managing your Flying Blue account, the Air France app is your must-have travel tool.

BOOK A FLIGHT

Book your ticket for any of our destinations using your preferred secure payment method. To save time on future bookings, simply add your contact information to your profile, and we’ll prefill your details.

OBTAIN YOUR BOARDING PASS

Check in, select your seat, and obtain your boarding pass directly in the app.

STAY INFORMED

Turn on notifications and get real-time flight updates and exclusive content about your destination. You can also share your flight status with your loved ones to stay in touch with those on the ground.

MANAGE YOUR BOOKING

Need to review your ticket conditions, update your contact information or make a last-minute change to your booking? Manage your booking seamlessly directly in the app.

ENHANCE YOUR TRAVEL EXPERIENCE

Go the extra mile and add one of our extra travel options to your booking with a simple click (seat selection, special meals, lounge access, and more).

A SPECIAL SERVICE FOR YOUR CHILD

Is your child traveling alone via the trusted Kids Solo service? Track and manage their journey directly in the app.

ACCESS YOUR FLYING BLUE ACCOUNT

Check your Miles balance, book a rewards flight, modify your profile, and access your virtual Flying Blue card!

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