73
good
Airtasker | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
21 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
59%
Android
46 Reports
46 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
32 Reports
32 Reports
User Feedback
41%
iOS
32 Reports
32 Reports
59%
Android
46 Reports
46 Reports
Airtasker - Latest Quality Issues
Android
Nov 5, 2024
Why does this app continue to hold my money for a job that was never completed! The person was a no show then when I cancelled the job the person messaged and said they were coming to my house! Now apparrently I have to wait 48 hours for the person to respond to my request to cancel the job! Terrible app, Im never using it again. Felt unsafe and they're still holding my funds.
Android
Nov 6, 2024
one of the most horrible experience working for Airtasker they will hold your money for a week for no reason Even if you verify yourself it will show as unverified in the app
iOS
Nov 6, 2024
use with caution
I had a truly awful experience on Airtasker when I unknowingly hired a fake tasker who scammed me out of $1000. After sending the money, I realized the person I hired was a complete fraud, and they became aggressive and abusive when I tried to follow up because they had the funds seized and account locked. Thankfully, Airtasker shut down their account—but despite this, they still haven't returned my funds, even though they're holding them. The lack of support from Airtasker and their refusal to resolve this situation has left me feeling abandoned and unprotected on their platform.
Android
Nov 6, 2024
A bit like uber eats. All services are way overpriced because of the large cut that airtasker take. Easier to find someone to do the task through local Facebook groups and websites like nextdoor.
Android
Nov 8, 2024
Airtasker owes me around $250 which it hasn't paid to me for tasks that were completed 5 days ago. There is no one to contact and I am out of pocket. You can't rely on Airtasker for income because they are useless.
Android
Nov 8, 2024
A lot of commissions Also some people use the service and not paying
iOS
Nov 8, 2024
DO NOT RECOMMEND. Terrible app for both airtaskers and businesses
Your response has just proven how USELESS your support team is. If the client cancels first and LIES about the reason, you ALWAYS take their side no matter what. If a client cancels due to accepting a job without reading the full details, they often cite a reason for cancelling saying it's your inability to complete the task. In reality, it's because they don't read the full details sent which clearly state that the fee is calculated by the hour and is subject to change if the job is actually higher than what the client has posted. Airtasker will always side with the client and therefore as a business, we are charged the cancellation fee despite being fully transparent on our end and having done wrong nothing on our end. As someone who has requested a service, the person completing the task often makes you release payment on the spot therefore removing our ability to ensure the task has been completed satisfactorily. And then if you try to lodge a dispute, Airtasker customer support says that there isn't anything they can do because payment has been released.
iOS
Nov 14, 2024
Filled with scammers
Do not use this app most of the “jobs” are actually scammers and they make u believe it's a legit job and ask for your id but then they tell u to write and process checks illegally I texted many jobs on there and so far every single one was a scam and most likely the good reviews for this app are fake this app should be illegal since it's just a scammers app
iOS
Nov 15, 2024
Moderation does not work
My posted task keeps getting automatically cancelled/moderated based on the photos of the job - however, there is nothing wrong with the photos - just my garage that needs cement rendering. I have contacted Airtasker with no response.
Airtasker - Product Description
To-do list never getting shorter? Take the burden off and find the help you need on Airtasker. Simply let people know what you need done by posting a task, then pick the offer that works best for you! Sort out the details while we hold the payment securely for you, then once it’s done you can release it to the Tasker. Or are you looking to earn some extra money? Airtasker gives you the flexibility to work when you want, with whomever you want and doing whatever you want. Plus you decide what is a fair price for the task - you’re in control!! TASKERS IN YOUR COMMUNITY We’ve got a huge community of Taskers ready and willing to help out. So when you post a task you need done, there’s a good chance there’ll be someone round the corner eager to help! RATED & REVIEWED TASKERS When a task is done it gets rated and reviewed - so you can find out about the quality of a Tasker’s work and how reliable they are before you accept an offer. PAY SECURELY Payment for the task gets sorted out when an offer is accepted and held securely until the task is done. So both Posters and Taskers can be confident that payment is ready and the task can get done without hesitation. COVERED BY INSURANCE Insurance is there to ease any worries – making sure the Tasker has liability insurance while performing most task activities*. POPULAR TASKS We get all sorts of weird and wonderful tasks on Airtasker - after all, nearly anything can be done through it! But here are some of our most popular types: - House cleaning services - Moving services - Home repairs & handyman jobs - Yardwork services - Pick-up & delivery - IKEA furniture assembly - Virtual and online assistance - Photography - Blog support - Personal assistant and office services - Airbnb tasks (cleaning, key drop off) For Posters: • GET ANYTHING DONE - Post whatever you need done • VERIFIED TASKERS - Find great Taskers with independently verified badges • YOU CHOOSE - Choose the offer that’s best for you • PAY SECURELY - Make payment upfront and keep it secure until the task is done • MESSAGE PRIVATELY - Get live updates on your task progress For Taskers: • 1000s OF TASKS - Browse thousands of new tasks to do every day • YOUR SKILLS MATTER - Use your own unique skills and experience to tailor your offer • YOU’RE THE BOSS - Set what you’ll do, when you’ll work and for how much • BOOST YOUR PROFILE - Show off your skills with verified badges • YOU’RE COVERED - Get a range of benefits (including insurance*) with each task *T&C’s apply.
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