13
poor
Alarm.com | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
62 Reports
62 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
60 Reports
60 Reports
User Feedback
49%
iOS
60 Reports
60 Reports
51%
Android
62 Reports
62 Reports
Alarm.com - Latest Quality Issues
iOS
Nov 16, 2024
Bad App?
I cannot login even if i make a reset my old password and make a new password. Not worth the money 100%
iOS
Nov 17, 2024
Not thought oout
Horrible app! The products offered that are supposedly made for the so called smart panel are garbage! So to reset their camera you actually have to get on ladder every time. Can not even stream the camera to the panel?! What's the point of having it????
iOS
Nov 17, 2024
App is great while System is Working
The App is very intuitive for providing easy access to the different devices, such as locking the door or setting alarms. The App does not have great troubleshooting, and calling the help center is a coin toss for if they offer help or hang up before saying anything. The troubleshooter will not provide resources for if the specific issue it wants to resolve wasn't what you had. For my issue, the doorbell is only able to take certain special characters for your WiFi's password. There is no mention of this in the help center, nor a list for these unusable characters. If I hadn't encountered this issue during the initial setup, there would have been nothing I could do except wait for a technician to show up. Now I have to troubleshoot which special characters are allowed, since I waited a good 11 minutes on hold to be immediately hung up on without a word spoken. This does also mean the doorbell is potentially weak to older exploits, and is limited in passwords, which is not very comforting.
Android
Nov 17, 2024
I can never get my doorbell camera to stream.
iOS
Nov 17, 2024
Device showing on panel but not in app
Added a Zwave switch and it shows at the panel but not in the app.
iOS
Nov 18, 2024
Trash
Not worth the money we pay. Can't see far distances, most of the time it says connection issue when we have strong internet, and does not always record clips or record them late.
Android
Nov 18, 2024
app keeps crashing
Android
Nov 18, 2024
Consistent issues with connecting to cameras using the app. Other issue is notifications are sent to your devices about 10 minutes after an intruder has entered your perimeter.
Android
Nov 18, 2024
I had to get this piece of trash to get into my apartment. It's unreliable and slow, the two things you don't want from this sort of app. Do yourself a favor and don't try to integrate smart home features, it's stupid even with a reliable interface.
Alarm.com - Product Description
Keep your home or business connected, protected and one step ahead with Alarm.com. Our technology connects your security, locks, lights, video cameras and more into a single system that protects you from crime, fire, carbon monoxide and even water damage. Our all-in-one app for iPhone, iPad or Apple Watch makes it easy to: • Control your entire property remotely • Know what’s going on with intelligent alerts and live video feeds • Automate your daily security routine and other time-consuming tasks Our Apple Watch-supported features make connecting with home or work as easy as checking the time, with alerts, video clips and a full range of smart controls accessible right on your wrist. Note: This app requires a compatible system and an interactive Alarm.com service plan. Feature availability varies based on system, equipment, and service plan. Visit www.alarm.com for more information. Our smarter home security features include: • Control your security panel, locks, lights and more from anywhere • Get alerts when people enter and leave, or when there’s unexpected activity • Watch live and recorded video from indoor and outdoor cameras • Customize your video alerts to see specific activity only • Talk to visitors through your doorbell camera and unlock your door from the same screen • Use Scenes commands to activate multiple devices with one touch Our smarter business security features include: • Arm or disarm your security panel across multiple locations • Get alerted if the store opens late or an employee accesses a restricted area • Get smarter video alerts that highlight specific types of activity • Automate your lights, locks, thermostats and more • Track and manage access to multiple properties • Buzz open your access control doors from the Doorbell Call screen • Respond to alarm events and alert emergency personnel Dependable in emergencies and helpful every day, Alarm.com is the all-in-one solution for the connected, protected home or business.
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