39
poor

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
36%
Android
162 Reports
iOS unitQ Score
iOS User Feedback
64%
iOS
291 Reports
User Feedback
64%
iOS
291 Reports
36%
Android
162 Reports
Alaska Airlines - Latest Quality Issues
iOS
Nov 17, 2024
App still Crashing
I upgraded to the most recent version and the app will not launch. It just crashes. My iPhone 13 is on ios 17.7.
iOS
Nov 17, 2024
What happened?!
A good functional app rendered useless for booking flights. I'm hoping this is temporary because this upgrade is a stinker.
iOS
Nov 18, 2024
Have an equipment issue and left on tarmac for well over an hour in a sweltering cabin in Honolulu.
We have connections to make and are out to dry now.
Android
Nov 19, 2024
The new app isn't working for me. The trips option doesn't show up. I've un-installed the app twice. Not good!
Android
Nov 19, 2024
App just shows me a bird's-eye view of a coastline and doesn't let me... DO ANYTHING?! If I want a pretty coastline I'll search Google images. Let me access my account!
Android
Nov 19, 2024
Well, you broke it! Updated this morning and has a lovely new screen animation, but it won't do anything else.
Android
Nov 19, 2024
The app is not operational. I open, and it hangs on a useless splash screen. Can't access my boarding passes.
Android
Nov 19, 2024
Cant get past the Welcome Aboard screen 🤔
Android
Nov 20, 2024
Way too many steps to check in
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight using your percentage off code. You can use your miles too!
• Make sure to sign into your account; for easy access to all of your upcoming trips, view your balance, track your miles towards elite status, add credit cards and billing address
• Pre-order your Fruit & Cheese plate in Main Cabin and First Class (there's other goodies to choose from too)
• Add your Mileage Plan or TSA precheck numbers to your flight. How? Tap on your name on your flight or during check-in
• Never miss an important push notifications with Message center. Where you can find messages about flight delays, gate changes, and more
• Cancel your flight easily by tapping the 3 dots on the trip list
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Check-in up to 24 hours before your flight
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet for easy access
• Share your boarding pass, and flight details with family and friends
• Keep an eye on First Class and Standby wait lists
• Change to an earlier or later flight starting at 24 hours before your flight
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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