49
poor
Alaska Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
210 Reports
210 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
153 Reports
153 Reports
User Feedback
42%
iOS
153 Reports
153 Reports
58%
Android
210 Reports
210 Reports
Alaska Airlines - Latest Quality Issues
Android
Dec 17, 2024
I hate to do this Alaska, as I've flown you forever and always thought the app was one of the best, [name] best airline app, but this app is horrible. The "Explore" tab seems okay but the "Book" tab takes forever to load. For the "Trips" tab, which I use most often, it won't load at all until I cycle power on my phone and then only loads once, maybe twice until I cycle power again. So bad, I've gone back to printing my boarding pass, as I don't trust it to work when needed the most.
iOS
Dec 17, 2024
Terrible App
Alaska has the most dysfunctional app I have used by a major company. Nothing works, I can't book flights, it won't load tickets or pertinent information etc. The only way to do anything is on their website, and forget using your phone for that either, their mobile version of their website is non functional
iOS
Dec 17, 2024
Check in
Took way too long to check in. Shouldn't take 4 minutes.
iOS
Dec 18, 2024
New update is horrible
I'm a loyal Alaska lover but this new update is horrible. My husband and I absolutely hate it. It makes it way more difficult to find flights. I miss the old format where you could select the class you want to fly too and see only those prices. It feels too confusing and I find myself giving up and trying other airline apps to search flights. Please change it! :(
Android
Dec 18, 2024
Worst app ever, currently. When I first downloaded it and signed up it worked just fine. Just like it was supposed to. Now, I cannot log in. All it does is make me click on photos of motorcycles, cars, crosswalks over and over and over again. It will not let me log in. This is a huge waste of time and completely pointless! It needs to be fixed right now
Android
Dec 19, 2024
This ap is so bad I'm kind of scared to get on the plane. Very hard to use. I almost deleted it and went with another airline.
Android
Dec 19, 2024
If I could score the app any lower I would. I had gone in multiple time under multiple emails...wow! The programmers making this app know nothing.
Android
Dec 19, 2024
Not useful for tracking someone else's flight. No baggage claim information when airport already has it listed. The Track Flight option just takes me back to the home screen. If you're traveling on Alaska great but if your family is it's not very helpful.
Android
Dec 20, 2024
The current version is a bit unstable. Half the time I cannot access the BOOK section of the app. I's just a white screen and will not load.
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. Features of our travel app: • Book a flight using your percentage off code. You can use your miles too! • Make sure to sign into your account; for easy access to all of your upcoming trips, view your balance, track your miles towards elite status, add credit cards and billing address • Pre-order your Fruit & Cheese plate in Main Cabin and First Class (there's other goodies to choose from too) • Add your Mileage Plan or TSA precheck numbers to your flight. How? Tap on your name on your flight or during check-in • Never miss an important push notifications with Message center. Where you can find messages about flight delays, gate changes, and more • Cancel your flight easily by tapping the 3 dots on the trip list • Purchase a seat upgrade using Apple Pay (before check-in only) • Check-in up to 24 hours before your flight • Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet for easy access • Share your boarding pass, and flight details with family and friends • Keep an eye on First Class and Standby wait lists • Change to an earlier or later flight starting at 24 hours before your flight • Add flight details to your iPhone’s calendar • Track flights taken by friends and family • Look up schedules You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile. Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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