55
fair

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
55%
Android
182 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
150 Reports
User Feedback
45%
iOS
150 Reports
55%
Android
182 Reports
Alaska Airlines - Latest Quality Issues
iOS
Feb 27, 2025
The New App
The new app is cumbersome and awkward, not user friendly at all. Please bring back the old app that was possibly the most user friendly app out there!
iOS
Feb 28, 2025
Stop sending marketing notifications
I have marketing notifications turned off and yet I still receive them. Pretty terrible
Android
Feb 28, 2025
I got a terrible seat, the last boarding group, and had to check my bag, extending the duration of my travel, all because this app refused to cooperate. My miles can expire, I'm literally flying a different airline for any flight going forward. This was a truly frustrating experience.
Android
Feb 28, 2025
Does not recognize my log in info
Android
Feb 28, 2025
somehow my seats were moved but the app won't let me re-move them.
Android
Feb 28, 2025
In trying to check-in, found app a bit cumbersome on my phone as the actual check-in button didn't seem to appear right away.
Android
Feb 28, 2025
Same day change options doesn't work. Always have to call in
Android
Mar 1, 2025
Slowest check in
Android
Mar 2, 2025
App will only let me use as a guest, will not let me login
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight using your percentage off code. You can use your miles too!
• Make sure to sign into your account; for easy access to all of your upcoming trips, view your balance, track your miles towards elite status, add credit cards and billing address
• Pre-order your Fruit & Cheese plate in Main Cabin and First Class (there's other goodies to choose from too)
• Add your Mileage Plan or TSA precheck numbers to your flight. How? Tap on your name on your flight or during check-in
• Never miss an important push notifications with Message center. Where you can find messages about flight delays, gate changes, and more
• Cancel your flight easily by tapping the 3 dots on the trip list
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Check-in up to 24 hours before your flight
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet for easy access
• Share your boarding pass, and flight details with family and friends
• Keep an eye on First Class and Standby wait lists
• Change to an earlier or later flight starting at 24 hours before your flight
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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