44
poor
Albert: Banking on you | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
49%
Android
313 Reports
313 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
330 Reports
330 Reports
User Feedback
51%
iOS
330 Reports
330 Reports
49%
Android
313 Reports
313 Reports
Albert: Banking on you - Latest Quality Issues
iOS
Feb 27, 2025
Scamming app!!
This app was great when I first got it, but after a few months they drew money randomly leaving my bank account in the negatives. When I texted the Albert number I was given little to no help. The worst customer service I've ever dealt with. Also I can't deactivate or unsubscribe from this app. The WORST. 0/10 do not recommend.
iOS
Feb 27, 2025
Shady Practices! Beware!
I needed a small money advance. It's the main reason why someone would want to use this service. Of course you only use this when you're desperate. So because they know you're in this situation, you have to automatically enable “smart savings” to be able to get your advance. Smart Savings automatically decides when and how much to take from your checking account and put it into their Alberts saving account. In my opinion, they do this in hopes of entrenching you in their service. Also when I tried to pay my balance early so I could close my account, the system then put a hold on my already existing payment method and made me verify it was mine, by requesting me to upload my bank statement… to me it seemed like this is a tactic aimed at thwarting behaviors of account closure. Very stress inducing experience. Their support team seems to handle matters well, so that is a positive. They need to re-evaluate their strategy and overall view of consumers because if I need another advance in the future, I will not be returning here.
Android
Feb 27, 2025
Link my bank and your app freezes. What the hell is this
Android
Feb 27, 2025
They make it impossible for you to cancel your subscription
Android
Feb 28, 2025
It's taken over 30 minutes to close my account because they have a bot doing customer service. Don't bother downloading this app. They make it way too difficult so they can continue to charge you monthly. I'm *still* trying to get my account closed via text with their "specialist" which I'm sure is a bot. Avoid this headache and find a different app that does the same thing.
iOS
Feb 28, 2025
SCAM
Don't download they will charge you for not even using the app
iOS
Feb 28, 2025
SCAM!!
DO NOT USE! It's a scam! You can't unlink your account unless you link another account. I've tried to delete I don't use the app all I have to show for it is them taking out between $15-$3 each month for the past year now and you can't cancel. Saying I'm furious is an understatement. CANCEL MY ACCOUNT NOW!!
Android
Feb 28, 2025
Plan is too expensive
Android
Feb 28, 2025
They took my money when I paid back my advance and won't give me a refund. Don't use unless you want your money taken.
Albert: Banking on you - Product Description
THE SIMPLE WAY TO BANK, SAVE AND INVEST Bank, save, invest, and budget — with a Genius team of money experts to guide you. Get up to $250 with Instant and set up direct deposit to get paid up to 2 days earlier. With Genius you can also earn cash back with your debit card and save and invest automatically in the app. Albert is not a bank. See disclosures below for details. EVERYONE NEEDS A GENIUS IN THEIR LIFE Our Genius team of real human experts are here to answer everything, from the toughest to the simplest to the most embarrassing questions. That means budgeting, credit cards, student loans — even buying a home. More than 10 million people trust us. GET UP TO $250 Get up to $250 with Instant overdraft protection on your Albert Cash account. Fee-free. No credit check. Transfer, ATM, or other applicable fees may apply. Download the app to see what you qualify for. SAVE SMARTER Albert tracks your income and spending to find dollars you can save automatically with Genius. Plus get cash bonuses just for saving. If you need the money you’ve set aside, withdraw it any time. GUIDED INVESTING Invest your money with Genius. Buy stocks and themed ETFs like companies supporting a sustainable world. Plus, let Genius create your custom portfolio built for your financial goals. Start with just $1. SECURITY • Albert uses cutting-edge security technology to protect your sensitive information. • Albert Cash and Albert Savings accounts are FDIC-insured. Should the member bank holding your balance fail, you'll be insured for up to $250,000 of your money in the account. Albert Investing accounts are not FDIC insured or bank guaranteed. • Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org. DISCLOSURES Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Cash withdrawal fees apply to ATM withdrawals. Albert Instant is an optional service that allows eligible members to overdraw their Albert Cash account beginning at $10 and going up to $250 for debit card purchases, ATM withdrawals, and transfers. Eligibility can vary and is based on each individual’s ongoing account history and activity, and is up to Albert’s discretion. If overdrafts are not repaid within 10 days, you may be suspended from accessing additional overdrafts. Whether your overdrafts will be paid is discretionary and we reserve the right not to pay. Bonus and cash back programs subject to terms. Early access to direct deposit funds may vary depending on the payer’s deposit timing. See app for details. Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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