10
poor
Alight Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 7 Days
Category: Business
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
71 Reports
71 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
40 Reports
40 Reports
User Feedback
36%
iOS
40 Reports
40 Reports
64%
Android
71 Reports
71 Reports
Alight Mobile - Latest Quality Issues
Android
Nov 14, 2024
Constantly freezes on the log in page. Says there's a screen overlay in effect when password manager tries to auto fill the username and password.
Android
Nov 14, 2024
Latest version of the app has multiple issues. They removed the ability to use a password manager to login. The app regularly displays an error that I'm "offline" when I'm certainly not. The only way to resolve is to close/reopen the app.
Android
Nov 14, 2024
Trash, online and app aren't compatible. You need to make 4+ account to try to access it, and wait +6 hours on hold
Android
Nov 15, 2024
Is either behind on updating for new businesses using their service or just unconcerned about access on an app.
Android
Nov 15, 2024
Very poor usability, doesn't allow us of password keep pasting of credentials, interface is jumpy and non-intutive
iOS
Nov 15, 2024
Solves a problem I don't need solved
This app is extremely painful to work with, it takes 3x the amount of time to do anything I commonly did in fidelity. Bundling health insurance features with banking is not a selling point, it is a security nightmare - if someone gets unauthorized access to my retirement account now they can mess with my health care too. You could argue ease of use is a benefit if the app wasn't so slow and hard to use.
Android
Nov 15, 2024
The app is terrible. Whenever you type anything on the app keyboard overlays on the part where the words are written. It also cuts off words in the chat.
iOS
Nov 16, 2024
Hard to read
Hard to read. Hard to get into.
iOS
Nov 16, 2024
The most inefficient app I have ever used. A total joke.
I called Alight for assistance signing up from my benefits. The right hand doesn't know where the left hand is doing and after spending close to 30 minutes, I had to disconnect the call. The guy had no idea what he was doing. The app menu on this application take you on a forever loop and information is impossible to find. I'm still unable to sign out for benefits.
Alight Mobile - Product Description
Access your employer benefits – health, retirement and payroll details anytime, anywhere. Alight mobile app is available for any employee and benefit participants of companies that partner with Alight Solutions to administer their HR and benefit programs. Once logged in, you can access your personal benefits information wherever and whenever needed. Use this app to: - Find a doctor or urgent care clinic - Enroll in important benefits - Review your medical plan and spend - Review your 401(k) contribution elections and make changes if needed - Review your pension benefit - See if you are on track for retirement - Access and save a copy of your insurance card - Get help from your personal Health Pro - Explore other benefit resources all in one place - Review your time off balance - Accessing your Wellbeing benefits and step challenges with HealthKit integration Disclaimer: Features available on this app are dependent on your employer’s benefit plan. Subject to terms, conditions and availability. Alight is a registered trademark Alight Solutions LLC. ABOUT ALIGHT SOLUTIONS Work and life. Companies and people. Innovation and understanding. We understand the powerful human connections that create success for your organization. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. We are proud to be shaping the future of work and life for organizations, people and their families.
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