55
fair
Allstate® Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
88%
Android
337 Reports
337 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
46 Reports
46 Reports
User Feedback
12%
iOS
46 Reports
46 Reports
88%
Android
337 Reports
337 Reports
Allstate® Mobile - Latest Quality Issues
Android
Jan 27, 2025
Does not work
Android
Jan 28, 2025
Map direction show as phone useage
Android
Jan 28, 2025
I have been an All State customer long before my agent became an agent. I've been a loyal customer. To this day of being under Agent Salazar, I have no good experiences. The service has been horrible and a nightmare. Due to Omar Salazar, I have made a decision to find another insurance company. Mr. Salazar lacks professionalism with customers, in my opinion. He shows no concern when it comes to his customers needing direct assistance coming from him. He doesn't return calls
Android
Jan 28, 2025
I've tried to get drivewise to work but no luck. This app I'd awful.
Android
Jan 28, 2025
I like the customer service that they had, but they take a time.Explain thanks to you business is why I gave them a four
Android
Jan 29, 2025
They cancel your account without your knowledge and you are not behind on payments. Then refuse to refund your payment. Also will get you fined with the dmv
Android
Jan 29, 2025
The app not working properly caused me to lose discounts
Android
Jan 29, 2025
I have the policy with a addtl driver added. I can not see my account ,can't change the password because it went under added driver. Very unprofessional with milewise also have no idea how much taking off $$ wise. Not pleased with Allstate app .
Android
Jan 29, 2025
I can't read 07203-1505
Allstate® Mobile - Product Description
Allstate Mobile gives you access to safe driving tools, insurance ID cards, 24/7 roadside assistance and so much more. Have your insurance where you need it, when you need it. Features: Drivewise® – Drivewise gives you insights into how you drive and rewards you for everyday safe driving.* Drivewise includes Crash Detection, a safety feature that can get you in touch with help if you're in a crash. ID cards – Access a digital proof of insurance right on your phone.** Payments – Make a payment, manage Auto Pay and review your policy bill and payment history. Allstate Digital Footprint - Find out if you've been part of data breaches, discover the types of personal information companies collect and how they may use it, and send requests to delete your data and unsubscribe from marketing emails. Roadside Assistance – On-demand roadside service is available without logging in, to any driver and any car, any time—even if you're not an Allstate customer. Coverages – See policy information and details about your coverages. Agent Access – Instantly contact your agent through the app, no log in required. QuickFoto Claim® – Simply use your phone to snap and upload photos of damage following an accident. *Using Drivewise® as part of Allstate Mobile uses your phone’s GPS services. Continued use of GPS running in the background can dramatically decrease battery life. Drivewise is optional. Insurance feature is not available in every state. Subject to terms, conditions and availability. Smartphone and download of Allstate Mobile with activation of Drivewise required. Savings based on driving behavior and may vary by state. **Disclaimer: Electronic proof of insurance not accepted by law enforcement or departments of motor vehicles in all states.
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