44
poor
Ally: Banking & Investing | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
35%
Android
88 Reports
88 Reports
iOS unitQ Score
iOS User Feedback
65%
iOS
163 Reports
163 Reports
User Feedback
65%
iOS
163 Reports
163 Reports
35%
Android
88 Reports
88 Reports
Ally: Banking & Investing - Latest Quality Issues
iOS
Dec 17, 2024
Not VPN friendly / needs a major upgrade
Not being able to use a VPN while opening this app is extremely frustrating. ZELLE: it's a PAIN IN THE BOOTY. why do I have to confirm 600 times before sending the money- especially to people I've sent money before. Just the process of using Zelle on this app it's painful to use, especially if you have multiple requests to go through. (Example my roommate and I Zelle back and forth a lot. Sometimes we'll have multiple Zelle's to get through. It's 2024, user set up should be better than this. You're making it more complex than it needs to be)
iOS
Dec 17, 2024
Blocked in first step
First time use creating profile. Adding DOB and SSN and the keyboard does not close and it's impossible to submit! iOS 18.2 iPhone 12 Pro Max
iOS
Dec 17, 2024
My account
I cannot download the latest update, I cannot get access to my account!
iOS
Dec 18, 2024
Very inconsistent
Always needing updates. Erasing login settings and rarely allowing you to login conveniently. Even trying to log in back to back it will somehow lose everything.
iOS
Dec 18, 2024
Login
Login in has been painful lately app doesn't remember my “hard” pw. I've had to change it numerous times. I forget. So now I've devised a copy and paste pita process to access my account. I've an apple iPhone. That's it. All else is super.
iOS
Dec 18, 2024
Broken app
App features are down because of internal server problems and Ally will make you pay extra because their system can't display the correct information or any information at all
iOS
Dec 18, 2024
Garbage app
I have been on the phone trying to edit a transfer that the agent can't find Agent can't find the bank account linked when I see it in my snapshot. What is the point of the app when no one can use it correctly Update Ally called me again and said of the customer service rep was wrong and needed training call back and use this working and it'll work. I called back and I'm waiting an hour for them to find a bank transfer that I can not stop now. NEVER USE ALLY BANK
iOS
Dec 18, 2024
Scheduled Activity Tracker
For the love of god, add upcoming auto-pay bills to the Scheduled Activity tracker AS SOON AS you receive the bill. I am so sick and tired of receiving notifications from AT&T that my bill is unpaid & due in a few days having to keep checking the app. to make sure you send payments. For the love of god! Do your job.
iOS
Dec 18, 2024
Not working
I am constantly being told I need to update the app every month when I go in to pay my bill. Please fix this issue!
Ally: Banking & Investing - Product Description
Ally Banking & Investing Save, invest, and manage money Making your financial life simple and secure has always been our thing. Easily manage your bank, credit card, invest, and home loan accounts on the go—all in one mobile banking app. Bank with us to: • Save faster with smart savings tools: buckets and boosters • Set aside money for recurring expenses with spending buckets • Stress less with no overdraft fees • Transfer money, pay bills, or use Zelle® to pay anyone with a U.S. bank account • Deposit checks from your phone with Ally eCheck Deposit℠ • Find 43,000+ no-fee Allpoint ATMs: we reimburse up to $10 per statement cycle for fees charged at other ATMs nationwide • Keep tabs on your debit card usage with card controls • Manage CD interest disbursement and maturity options • View and send secure messages, or chat with us 24/7 using Ally Messenger Keep up with your credit card: • Make secure credit card payments, review credit statements, and check your FICO score for free • Ally Mastercard credit cards available by invitation only Three ways to invest with us: Robo Portfolios • Our intelligent tools do the heavy lifting to manage and monitor your investments • Invest free of advisory fees with our cash-enhanced portfolio, or invest more of your money in the market with a market-focused portfolio (available for a fee) • Automate your investing with one of our four portfolio strategies Self-Directed • Trade commission-free on eligible U.S. stocks, options, and ETFs • Filter and find exchange-traded funds with our ETF screener • Use advanced charting tools for technical analysis Wealth Management • Receive ongoing guidance from one dedicated advisor for all your assets – even ones we don’t manage • Link and track financial accounts outside of Ally for a 360° view of your finances • View and monitor your net worth, investment exposure, and performance • Start with a $100,000 minimum in assets under care (funds with us) If your mortgage is serviced by us: • Track your progress towards paying off your home loan with real-time updates • View account details, upcoming statements, and past transactions • Use Autopay to set up recurring payments with no additional payment fees • Schedule additional principal-only payments at any time We’re serious about security • We never store personal or account information on your phone • Our security codes provide extra protection when you log in from a computer or device we don’t recognize • Our Online & Mobile Security Guarantee protects you against fraudulent transactions More details • Ally Mobile is free – your mobile carrier’s message and data rates may apply • Compatible with iOS 15.0 or higher • Deposit and mortgage products are offered by Ally Bank, Member FDIC; Equal Housing Lender [house logo], NMLS ID 181005 • Securities offered through Ally Invest Securities LLC, member FINRA/SIPC • Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser • Securities are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE • You may not be approved for real-time quotes • Savings buckets and boosters are features of the Ally Bank Savings Account. Spending buckets are a feature of the Ally Bank Spending Account
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