51
fair
Ally: Banking & Investing | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
62%
Android
207 Reports
207 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
126 Reports
126 Reports
User Feedback
38%
iOS
126 Reports
126 Reports
62%
Android
207 Reports
207 Reports
Ally: Banking & Investing - Latest Quality Issues
Android
Jan 26, 2025
This appa sucks, everytime i have to get a new password and still gives a lot of errors.
Android
Jan 26, 2025
Recent payments don't show up on transactions, made a payment got an email that next day saying they still haven't received payment, so I checked and didn't see one, made another payment then both hit the next day, called customer service and was told they couldn't return duplicate payments even though their system was still showing no payments made when there clearly was one. You would think things like this would be easier to take care of.
iOS
Jan 27, 2025
Auto pay
So yet again the auto pay just doesn't work, the app is says enrolled in auto pay I have the date selected. When the day it was supposed to pull came and went. The payment never payment through. So 3 days pass (weekend) I finally had to go into the app and force a payment. All of my banking info was in it, and correct. I'm very irritated and confused why doesn't the auto pay work. Please fix…
Android
Jan 28, 2025
I WANTED AS MUCH PRIVACY AS POSSIBLE IN MY BANK ACCOUNT. the purpose of this app appears to be to open my personal information up to possible scams as possible. No Thanks! My message yo all the scam artists in the world--- No Thanks!!!!
Android
Jan 28, 2025
Auto loan payment processing is not working. Says it's unavailable please call or try later. Been this way for a few days. I call and they make me use phone process and charges me an extra $4. Stupid.
Android
Jan 29, 2025
Consistent problems. Unable to load the app. When the app loads unable to pay. Need to try multiple times in a span of a few hours just to do so.
Android
Jan 29, 2025
Have been trying for days to make my car payment, but keep getting error messages. When I call, I'm told to either pay a $4 fee to pay over the phone, or use Chrome. My password never works on Chrome, so every time the app doesn't work, I have to change my password or pay $4. (Password always works on the app) Most companies wave pay by phone fees if the issue is on their end. Incredibly inconvenient, constantly having to come up with/ memorize new passwords, or pay extra fees.
Android
Jan 29, 2025
Terrible App. It has all my information and every time I have to call since the app has an issue and can't process my payment.
Android
Jan 29, 2025
My account was breached, and so I can't see how. So they need better security.
Ally: Banking & Investing - Product Description
Ally Banking & Investing Save, invest, and manage money Making your financial life simple and secure has always been our thing. Easily manage your bank, credit card, invest, and home loan accounts on the go—all in one mobile banking app. Bank with us to: • Save faster with smart savings tools: buckets and boosters • Set aside money for recurring expenses with spending buckets • Stress less with no overdraft fees • Transfer money, pay bills, or use Zelle® to pay anyone with a U.S. bank account • Deposit checks from your phone with Ally eCheck Deposit℠ • Find 43,000+ no-fee Allpoint ATMs: we reimburse up to $10 per statement cycle for fees charged at other ATMs nationwide • Keep tabs on your debit card usage with card controls • Manage CD interest disbursement and maturity options • View and send secure messages, or chat with us 24/7 using Ally Messenger Keep up with your credit card: • Make secure credit card payments, review credit statements, and check your FICO score for free • Ally Mastercard credit cards available by invitation only Three ways to invest with us: Robo Portfolios • Our intelligent tools do the heavy lifting to manage and monitor your investments • Invest free of advisory fees with our cash-enhanced portfolio, or invest more of your money in the market with a market-focused portfolio (available for a fee) • Automate your investing with one of our four portfolio strategies Self-Directed • Trade commission-free on eligible U.S. stocks, options, and ETFs • Filter and find exchange-traded funds with our ETF screener • Use advanced charting tools for technical analysis Wealth Management • Receive ongoing guidance from one dedicated advisor for all your assets – even ones we don’t manage • Link and track financial accounts outside of Ally for a 360° view of your finances • View and monitor your net worth, investment exposure, and performance • Start with a $100,000 minimum in assets under care (funds with us) If your mortgage is serviced by us: • Track your progress towards paying off your home loan with real-time updates • View account details, upcoming statements, and past transactions • Use Autopay to set up recurring payments with no additional payment fees • Schedule additional principal-only payments at any time We’re serious about security • We never store personal or account information on your phone • Our security codes provide extra protection when you log in from a computer or device we don’t recognize • Our Online & Mobile Security Guarantee protects you against fraudulent transactions More details • Ally Mobile is free – your mobile carrier’s message and data rates may apply • Compatible with iOS 15.0 or higher • Deposit and mortgage products are offered by Ally Bank, Member FDIC; Equal Housing Lender [house logo], NMLS ID 181005 • Securities offered through Ally Invest Securities LLC, member FINRA/SIPC • Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser • Securities are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE • You may not be approved for real-time quotes • Savings buckets and boosters are features of the Ally Bank Savings Account. Spending buckets are a feature of the Ally Bank Spending Account
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