34
poor
Ally: Banking & Investing | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
38%
Android
93 Reports
93 Reports
iOS unitQ Score
iOS User Feedback
62%
iOS
150 Reports
150 Reports
User Feedback
62%
iOS
150 Reports
150 Reports
38%
Android
93 Reports
93 Reports
Ally: Banking & Investing - Latest Quality Issues
iOS
Nov 16, 2024
Zelle takes 4 days with ally
With Ally it's taking 4 days to send a Zelle payment. It used to be instant. Ally pretends it is Zelle doing it but it's Ally because it works fine with other banks and the internet is full of complaints from other Ally customers experiencing the exact same thing.
iOS
Nov 17, 2024
Good company, but app needs polishing.
There are several instances of refinement that is required to have a perfect app. My login information hasn't been saved any of the times I've logged in, even though I've enabled Face ID as well as registered my device. It still treats me as though it's the first time I've logged in. Also, in the app some of the option open up an internet browser, rather than keeping you in the app. Which is incredibly confusing, and sometimes wouldn't recognize that I was logged in or even an Ally user. Overall, not a terrible experience, but definitely not a great one either.
iOS
Nov 17, 2024
Ok at best
There are two major issues with this app: 1) the app regularly crashes or freezes. I need to completely close the app and get back in to view my accounts 2) I regularly have to re-enter my username and password. I have the re-sign up the face recognition feature or have the app learn my username and password again as if it was the first time ever using the app The app is just not user friendly. Not a deal breaker for working with Ally, but the app needs work on the basics big time.
Android
Nov 17, 2024
Zelle doesnt work!
Android
Nov 18, 2024
It provides any wrong phone number when I create an account. thenI accidentally clicked the next step, and now I can't log in because I am not the owner of the wrong number. The app asks the wrong number to get the login code, what a buggy app
iOS
Nov 18, 2024
Setup Security
Setup Security We can't take you to your account right now. Update your profile. Update: Developer thinks I'm their secretary, and thinks I enjoy boomer phone calls and holds. “We can't take you to your account right now”
Android
Nov 18, 2024
Dealing with Ally and specifically Ally Auto has been a nightmare. I currently have a checking, savings, credit card, and most recently an auto account with Ally and am now thinking about switching after this experience. Every time I call, I have to speak to a new person (usually foreign) to explain the issue with my account. Have spoken to multiple supervisors and have had several tickets created and nothing has been fixed. This has been ongoing for 1.5 months. Very frustrated to say the least.
Android
Nov 19, 2024
Previously known as OLLO! This company ranks among the least favorable organizations one could engage with. Any entity with which you enter into a contract that includes explicit terms, such as termination of the program upon a missed payment, should be held accountable. I have consistently made my payments and remained in the program! However, they have inaccurately reported a missed payment on my credit report. YOU'LL BE HEARING FROM THE FEDERAL BUREAU OF CONSUMER AFFAIRS AND TRADE VERY SOON
Android
Nov 19, 2024
Ally Bank denied my account application bc they couldn't verify my identity, but didn't give me any chance to prove my identity! Bank elsewhere!
Ally: Banking & Investing - Product Description
Ally Banking & Investing Save, invest, and manage money Making your financial life simple and secure has always been our thing. Easily manage your bank, credit card, invest, and home loan accounts on the go—all in one mobile banking app. Bank with us to: • Save faster with smart savings tools: buckets and boosters • Set aside money for recurring expenses with spending buckets • Stress less with no overdraft fees • Transfer money, pay bills, or use Zelle® to pay anyone with a U.S. bank account • Deposit checks from your phone with Ally eCheck Deposit℠ • Find 43,000+ no-fee Allpoint ATMs: we reimburse up to $10 per statement cycle for fees charged at other ATMs nationwide • Keep tabs on your debit card usage with card controls • Manage CD interest disbursement and maturity options • View and send secure messages, or chat with us 24/7 using Ally Messenger Keep up with your credit card: • Make secure credit card payments, review credit statements, and check your FICO score for free • Ally Mastercard credit cards available by invitation only Three ways to invest with us: Robo Portfolios • Our intelligent tools do the heavy lifting to manage and monitor your investments • Invest free of advisory fees with our cash-enhanced portfolio, or invest more of your money in the market with a market-focused portfolio (available for a fee) • Automate your investing with one of our four portfolio strategies Self-Directed • Trade commission-free on eligible U.S. stocks, options, and ETFs • Filter and find exchange-traded funds with our ETF screener • Use advanced charting tools for technical analysis Wealth Management • Receive ongoing guidance from one dedicated advisor for all your assets – even ones we don’t manage • Link and track financial accounts outside of Ally for a 360° view of your finances • View and monitor your net worth, investment exposure, and performance • Start with a $100,000 minimum in assets under care (funds with us) If your mortgage is serviced by us: • Track your progress towards paying off your home loan with real-time updates • View account details, upcoming statements, and past transactions • Use Autopay to set up recurring payments with no additional payment fees • Schedule additional principal-only payments at any time We’re serious about security • We never store personal or account information on your phone • Our security codes provide extra protection when you log in from a computer or device we don’t recognize • Our Online & Mobile Security Guarantee protects you against fraudulent transactions More details • Ally Mobile is free – your mobile carrier’s message and data rates may apply • Compatible with iOS 15.0 or higher • Deposit and mortgage products are offered by Ally Bank, Member FDIC; Equal Housing Lender [house logo], NMLS ID 181005 • Securities offered through Ally Invest Securities LLC, member FINRA/SIPC • Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser • Securities are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE • You may not be approved for real-time quotes • Savings buckets and boosters are features of the Ally Bank Savings Account. Spending buckets are a feature of the Ally Bank Spending Account
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