48
poor

Amazon Relay | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
38 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
20 Reports
User Feedback
34%
iOS
20 Reports
66%
Android
38 Reports
Amazon Relay - Latest Quality Issues
iOS
Mar 7, 2025
Horrible Rates
Horrible Rates how can I feed my family with this.
Android
Mar 7, 2025
March1,2025 there was 750 job posting with 710 job with postings of less that $2 starting rate per mile or $1.99 rpm.
iOS
Mar 7, 2025
AFP User for 4 Years
Continues to get worse as the years go by. More pop ups. More lag. Worse UI.
iOS
Mar 7, 2025
AVOID AT ALL COSTS
Amazon will waste so much of your time, no real support, ROC is useless, they will lie to you, rates are a slap in the face. WOKE Workplace. Everything is your fault. Amazon takes no responsibility for anything. They should honestly be boycotted.
Android
Mar 8, 2025
gps is not giving the fastest route to drop-off locations. if you are ahead, navigation will make you take back roads to make the travel live longer. which makes you late to drop the off location.
iOS
Mar 8, 2025
Help request
There is no way to get help from Amazon. They trying to save as much money as possible even on customer service. App doesn't let you connect to a right department. ROC doesn't help and they won't connect you to another department to solve their own issue with an app.
Android
Mar 10, 2025
still lacks ELD capability on android
Android
Mar 10, 2025
New updated version took away my schedule time update notifications..also needs an option to change to dark or day mode...hard to see at 2am bright as can be
iOS
Mar 11, 2025
Unstable
This is one of the worst app i have been using in my work experience ever, the pink and blue guide lines in the navigation disappear when you get a notification from relay that dont even say what notification you got , delays in the navigation bit , freezing so you need to reboot the app,absolutely brilliant when you are driving on the motorways where you cant stop safely to reboot👍
Amazon Relay - Product Description
The Amazon Relay mobile app is for carriers, owner-operators and drivers who want to manage their Relay freight on the go. From the grocery store checkout line to the parking lot of fuel stop, carriers and owner-operators can use the app to book and manage loads anywhere they get a phone signal. And truck drivers can use the Relay app to find the safest route for their Amazon cargo, along with site-specific information about facilities that makes entry faster. 

If you’re a carrier or owner-operator, you’ll like… 
 
* Load Board that makes it easy to book loads that fit your schedule
* Suggested Reloads that maximize drivers’ schedules by surfacing additional trips along their routes
* Post A Truck, which automatically books loads that match truck availability
* Trips page, where you can view booked loads and assign or update drivers
* Push notifications about important updates and announcements from Relay

Drivers will enjoy…

* Free navigation on truck-friendly routes, including routing to Amazon truck entrances
* Lane guidance that tells drivers which lane they should be in while approaching their next turn
* Notifications when loads are ready for pick up, when loads get cancelled, or when new loads get added to a driver’s schedule
* Load History, where drivers can view the last two weeks of loads hauled for Amazon
* Ability to report delays or disruptions to company dispatchers and Amazon
* Digital proof of delivery and bills of lading documents that make it easier to track paperwork

By using this app, you agree to the Amazon Relay Terms of Use (relay.amazon.com/terms (http://relay.amazon.com/terms) and Privacy Notice (www.amazon.com/privacy (http://www.amazon.com/privacy).
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