Quality degradation at America First Credit Union  
Users report higher volume of Quality Issues than usual
81
good

America First Credit Union | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
95 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
12 Reports
User Feedback
11%
iOS
12 Reports
89%
Android
95 Reports
America First Credit Union - Latest Quality Issues
Android
Jan 7, 2025
America First uses this app to learn everything about you, your life, to commit fraud and perform acts of social engineering on you. America First did not reimburse me for $40,000 in unautborized charges to my account. They did not contact the insurance company to report identity theft, they actually closed my account and refuse to give me a denial letter. They also took my jeep when i could no longer make payments as i was living off the money that was stolen.
Android
Jan 8, 2025
Very bad. They frauded my account more than once. They gave no Protection on my checking account. There were some very questionable Things going on with my account.
Android
Jan 11, 2025
Everytime I try to get on the app it crashes now. It used to work great
iOS
Jan 12, 2025
Mortgage payments
When applying mortgage payments they sometimes reflect $0 despite showing the money taken out from the checking account. I also don't see the credit for the payment reflected correctly
Android
Jan 13, 2025
Was not friendly to senior citizen. Very confusing..
Android
Jan 14, 2025
not sure whats going on with america first but they have for the last 3-4 weeks been doubling charges, currently show 7 charges from 4 stores with exact prices under pending and charged.
Android
Jan 16, 2025
Only thing you can't change your pin
Android
Jan 16, 2025
Some features not accessible when in debug mode. Card guard specifically.
Android
Jan 19, 2025
Nearly impossible to use. Everything i try to do is blocked.
America First Credit Union - Product Description
Having America First mobile banking on your device is like having a personal branch in your pocket. With this handy & secure app, you can transfer funds, deposit money, apply for a loan, and more—at any time, day or night. 

America First mobile banking features: 

Dashboard 
Our sleek, user-friendly interface delivers the services you need quickly. The customizable dashboard also presents the information you want, right when the app is opened. 

Mobile Deposits 
There’s no need to deposit checks at branches. Simply take a picture of the front and back of the endorsed check and upload it with mobile banking. Funds will arrive quickly and securely in your account. 

Budgets & Spending 
Transactions are automatically categorized so you can track spending and create detailed reports, making maintaining your budget a snap. 

Transfers 
Move funds between America First checking & savings accounts or make loan payments. You can also use the app to send money to external accounts, if needed.  

Account Aggregation 
You can easily add accounts and cards from other financial institutions into our mobile banking app so you can monitor all your finances in one secure place. 

Loans 
No matter where or when, you can apply for auto loans, ask to increase your Visa® credit card limit, open a new line of credit, and more with our mobile banking app.  

Card Guard® 
Take control of how, where, and when your America First Visa is used. With Card Guard, you can set geographical or spending limits, and get alerts whenever a transaction takes place.
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