Quality degradation at American Airlines  
Users report higher volume of Quality Issues than usual
34
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
62%
Android
169 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
105 Reports
User Feedback
38%
iOS
105 Reports
62%
Android
169 Reports
American Airlines - Latest Quality Issues
Android
Feb 27, 2025
App has been great until the last few weeks. The prompt-tap to check in is no longer popping up. It's been a pain as a biz traveler who relies heavily on the AA app.
Android
Feb 28, 2025
neither one of my flights had the drink and food information cards in the back of the seat. the internet did not work on my second flight.
iOS
Feb 28, 2025
Always logs out
This app is terrible. Logs you out everytime you exit the app.
Android
Feb 28, 2025
It's refusing to accept my passport details - I can't check in. app is trying to be too clever and messes up. No option to chat with customer services. Very poor
Android
Feb 28, 2025
they continue to fail at getting a disabled person (me) a wheelchair. going to my destination and going home both fails 😔
Android
Feb 28, 2025
Edit Traveler Information not working, when I put in the info click save and loads forever. Please fix, I have a trip coming up.
Android
Mar 1, 2025
Recent update broke the app for me. Cant load boarding pass or add bags
Android
Mar 1, 2025
App will not open
Android
Mar 1, 2025
Not informative, and the update seems to be delayed consistent. the in flight entertainment seems to have issues all the time. Not great, just like flying AA in general
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is? All of this info and more is available at your fingertips.

- Lock Screen widgets: See your next trip's details right from the Lock Screen with our new dynamic widgets.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your trip and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club® lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage® account right from the app. Not an AAdvantage® member? Sign up today.

- Upgrade your seat: Request upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within 4 hours of your scheduled departure. 

- Seat selection: Choose or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your destination. 

- Save your trip: Your recently viewed trips are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes Haptic Touch and is Apple watch compatible, giving you quick access to the most important info. 

- Wi-Fi access in the air: Don’t forget, on flights with Wi-Fi you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools makes for a great experience.

The sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 800-222-2377
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