40
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
177 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
103 Reports
User Feedback
37%
iOS
103 Reports
63%
Android
177 Reports
American Airlines - Latest Quality Issues
iOS
Jan 27, 2025
You have to make Spanish visible
The application really meets the needs of changing doors, maps to guide them, but it would be good if they took into account the Spanish option for people who do not know English.
Android
Jan 27, 2025
Always slow, crashes, doesn't give menu options, freezes when checking out. It's always been a terrible app and they do nothing to fix it. Been flying for 10 years and they haven't fixed one issue.
Android
Jan 27, 2025
A trash app that only shows the terminal on the boarding pass
Android
Jan 27, 2025
I bought a first class ticket for $1200, and your system still failed to sign me into the in-flight wifi. STOP PROMOTING A SERVICE YOU CAN NOT PROVIDE.
Android
Jan 27, 2025
Unable to manage trip from app. The app just does the spinning donut.
iOS
Jan 27, 2025
Luggage
Broken luggage No help
Android
Jan 27, 2025
Ticket updates are lacking for boarding passes. I can get the same boarding pass on the iPhone, when they are not available on the Google Play version of the app.
Android
Jan 27, 2025
Tricky getting wifi to work
Android
Jan 29, 2025
It is not easy to navigate. Had better luck just using the website, but it isn't much better.
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is? All of this info and more is available at your fingertips.

- Lock Screen widgets: See your next trip's details right from the Lock Screen with our new dynamic widgets.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your trip and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club® lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage® account right from the app. Not an AAdvantage® member? Sign up today.

- Upgrade your seat: Request upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within 4 hours of your scheduled departure. 

- Seat selection: Choose or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your destination. 

- Save your trip: Your recently viewed trips are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes Haptic Touch and is Apple watch compatible, giving you quick access to the most important info. 

- Wi-Fi access in the air: Don’t forget, on flights with Wi-Fi you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools makes for a great experience.

The sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 800-222-2377
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