poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

1 Point Past 30 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

55%

Android
139 Reports

iOS unitQ Score

iOS User Feedback

45%

iOS
115 Reports

User Feedback

45%

iOS
115 Reports

55%

Android
139 Reports

American Airlines - Latest Quality Issues

iOS

Mar 30, 2025

Update still no fix on login

Update 3/25 still no fix. Shockingly bad app: seems to go backwards with every update. Now can no longer iOS login app or website. No face log in or even tracking within session. No settings to adjust login. No boarding passes in app. All passed to email making more time wasted. Welcome to 1994!

iOS

Mar 31, 2025

Poor service

Worst flight crew and service I have ever experienced. Flight attendants did not know what was going on, crew argued with one another, flight attendant told passenger to tell other passengers not to get off the plane when we returned to refuel (after pilot told us we could). Also did not let us know where to pick up “carry on” baggage, and had an attitude when I asked. Online, on the phone, and in person was all poor service. Will definitely avoid flying American Airlines again.

iOS

Mar 31, 2025

Slow or No Data

App is slow giving flight status or updates. Often never provides baggage claim info after landing, especially in Chicago.

iOS

Mar 31, 2025

Not friendly

This app is not user-friendly, hard to find already booked flights from online on this app

iOS

Mar 31, 2025

Displeased with app and service

I was a proud advantage member but American ruined my vacation experience. Cancellations and delays with conflicting reasons. I just hope they help make things right.

iOS

Mar 31, 2025

Why can’t I upgrade to first class with points on the app?

Overall, the app works fine, but it's ridiculous there isn't a way to upgrade an existing reservation to first class using points.

iOS

Mar 31, 2025

Worst airline, terrible app.

Mobile boarding passes would not load. AA staff are rude and their customer service is uniquely unhelpful

iOS

Mar 31, 2025

Won’t send notifications for flight changes

Missed a flight because the terminal changed without warning. No announcement on the intercom and no push notification from the app. Boarding pass in wallet also didn't update. I had to check in the app specifically to know it changed at all, and by then the plane was already in the air. I checked and there's no way to enable push notifications for changes or delays. Such a basic feature that you'd expect it to have by default.

iOS

Apr 1, 2025

Good customer service; bad policies

With only 66% of flights arriving on time, American Airlines is ranked 3rd worst for reliability in the US. And, unlike most airlines, American will not use other airlines to get you to your destination. However the people tend to be nice.

American Airlines - Product Description

With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is? All of this info and more is available at your fingertips.

- Lock Screen widgets: See your next trip's details right from the Lock Screen with our new dynamic widgets.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your trip and allowing American Airlines to send notifications to your mobile device.

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club® lounge or get directions to your connecting gate.

- AAdvantage® account details: Review all the details of your AAdvantage® account right from the app. Not an AAdvantage® member? Sign up today.

- Upgrade your seat: Request upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within 4 hours of your scheduled departure.

- Seat selection: Choose or change your seat within the app. Just pick the one you’d like and change it on the spot.

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your destination.

- Save your trip: Your recently viewed trips are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes Haptic Touch and is Apple watch compatible, giving you quick access to the most important info.

- Wi-Fi access in the air: Don’t forget, on flights with Wi-Fi you can use the American app and aa.com at no cost.

There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools makes for a great experience.

The sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

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