41
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
70%
Android
248 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
106 Reports
User Feedback
30%
iOS
106 Reports
70%
Android
248 Reports
American Airlines - Latest Quality Issues
iOS
Dec 17, 2024
Baggage
I paid extra for priority baggage handling but my luggage got out on the wrong plane. This isn't a very good experience for a new customer.
Android
Dec 18, 2024
Horrendous. Can't update info, loading anything takes ages and overall just poor design.
iOS
Dec 18, 2024
Not help for emergency
I book a flight 6 days ago and because of some emergency issues ı am not able to flight and when ı talked with them the only thing ı heard is sory policy is policy. Never gonna use it again
Android
Dec 18, 2024
Passport scanner doesnt work on my Samsung s20+
Android
Dec 19, 2024
VERY CONVOLUTED! I simply want to Click Once and see my itinerary
Android
Dec 19, 2024
App does not display Standby flight times. Only original flight itinerary.
Android
Dec 19, 2024
This is generally a very good app. However, I use a highly secure smartphone that will not run this app because the developers released it with system calls to "ptrace". This is most likely because a library you use was compiled with some debugging code left in. This presents a substantial security risk.
Android
Dec 19, 2024
Extremely hard to scan passport
Android
Dec 19, 2024
too warm and only 1 drink service
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is? All of this info and more is available at your fingertips.

- Lock Screen widgets: See your next trip's details right from the Lock Screen with our new dynamic widgets.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your trip and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club® lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage® account right from the app. Not an AAdvantage® member? Sign up today.

- Upgrade your seat: Request upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within 4 hours of your scheduled departure. 

- Seat selection: Choose or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your destination. 

- Save your trip: Your recently viewed trips are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes Haptic Touch and is Apple watch compatible, giving you quick access to the most important info. 

- Wi-Fi access in the air: Don’t forget, on flights with Wi-Fi you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools makes for a great experience.

The sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 800-222-2377
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