55
fair

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
22%
Android
60 Reports
iOS unitQ Score
iOS User Feedback
78%
iOS
207 Reports
User Feedback
78%
iOS
207 Reports
22%
Android
60 Reports
Amex - Latest Quality Issues
iOS
Dec 17, 2024
Terrible service
I have spent over 2 hours on every contact number trying to complete an email order for AmEx gift cards and still have not been able to complete my order. In addition, I have been trying to change/ update my password. Eventually I was told (online) that the change was complete, but the website continued to deny me access. I have been nothing but frustrated and still have not been able to complete my purchase. I'm giving up!
iOS
Dec 17, 2024
Bad app
App wont send money, took from my checking as a result of credit card not working in app
Android
Dec 17, 2024
Bad app. Unable to remember device. Security theatre over actual security. Developers clearly don't care.
iOS
Dec 17, 2024
The search button on flight booking does not work
Clicking on the search button on the flight button has no effect
iOS
Dec 17, 2024
Bring back current limit to homepage
What is the point on having the credit card limit displayed on the home screen because I know what it is when I opened this account. Bring back the CURRENT limit to the homepage because that matters most!
iOS
Dec 18, 2024
Closure of account
Unprofessional support, no advantage using the card, poor quality banking
iOS
Dec 18, 2024
Hotel priced
All hotel prices always Higher than Orbitz 10% or more
Android
Dec 19, 2024
2 times i have been charged a $29 LATE FEE WHILE HAVING AUTOPAY SET UP. This time, they CANT WAIVE IT REGARDLESS THE FLAW ON THEIR END.... the agent in chat closed chat and ignored me. SCAM COMPANY DO NOT USE. I NEED A LAWYER.
Android
Dec 19, 2024
It times out and logs me out while actively using it..
Amex - Product Description
The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App.

SECURE ACCOUNT MANAGEMENT
• Enhanced activation experience for you to confirm new Cards and setup your Account.
• Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay.
• Freeze and unfreeze your Credit Card instantly at any time.

STAY ON TOP OF YOUR SPENDING
• Check your American Express Account balance, pending transactions and sort charges by amount and date.
• Go paperless with access to past PDF statements.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request
• Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only.

PROTECTION WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your Credit Card is charged.
• Receive instant fraud alerts if suspicious activity is detected.
• Never miss a payment with payment due reminders.
• Manage all your notifications in the Amex Account tab.

EXPLORE REWARDS AND BENEFITS
• View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement.
• Use points to cover your eligible charges via a credit on your Account. *
• See personalized recommendations for other ways to use points.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only.

AMEX OFFERS *
• Discover offers from places you shop, dine, travel and more.
• Explore a map of nearby offers.
• Get Amex Offers notifications direct to your device.

AWARD-WINNING SERVICE
• We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app.

We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients.

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.

To log in, Card Members must have an American Express user ID and password or create one in the app.

Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc.

*To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms
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