48
poor

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at American Express? Unlock additional insights
Android unitQ Score
Android User Feedback
22%
Android
54 Reports
iOS unitQ Score
iOS User Feedback
78%
iOS
192 Reports
User Feedback
78%
iOS
192 Reports
22%
Android
54 Reports
Amex - Latest Quality Issues
iOS
Nov 17, 2024
Passcode every login
Every time I login, the app asks me for a passcode. Even marking it as remember this device doesn't turn off this annoying passcode thing. I'm not getting any of my notifications because of it. I tried restarting phone and deleting - redownloading app.
iOS
Nov 17, 2024
Scam
I will not suggest to get the Amex platinum card the Amex travel website is the worst does not load take at least 10 mins easy and when it loads it say session log out I've been trying to book a flight from the last two days and it's not working it's ridiculous when you pay $700 annually and spend money on the card just to hit a dead end when trying to use the points
iOS
Nov 18, 2024
Terrible customer service
These reviews have to be from bots. Compared to other financial services, Amex has by far the worst customer service.
Android
Nov 18, 2024
Noticed for the last couple of weeks when I receive the 6 digit verification code and try to input it, it only allows me to input 5 digits. I tey to delete it but nothing happens. When I click on the "eye" icon and the 5 digits appear it then opens the app!
Android
Nov 18, 2024
Always get our "system is not responding please try again later" message
Android
Nov 19, 2024
App was pretty good for the last year but twice now in last week getting "our system is not responding"...though web-based login on mobile works just fine. This has been going on for almost 48 hours now. Have tried reinstalling, clearing app cache, done everything on my end...app just not working which is frustrating because when it works it's one of the best.
Android
Nov 19, 2024
Really solid app in general. Big hug fix needed: signs you out for "inactivity" even though you're very actively moving around/touching the screen. Took me 9 attempts to book travel yesterday as I activity was going through hotel options, it would sign me out AS I was looking at the various room etc. Very annoying, please fix!
Android
Nov 19, 2024
My team and location are from Mexico. He does not allow me to be discharged. "UUSS cards only". Update... The same problem continues.
Android
Nov 19, 2024
I have tried 3 times to apply my reward dollars to my account balance thru text to no avail. Apparently you no longer have a live person or even the automated system to apply these.
Amex - Product Description
The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App.

SECURE ACCOUNT MANAGEMENT
• Enhanced activation experience for you to confirm new Cards and setup your Account.
• Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay.
• Freeze and unfreeze your Credit Card instantly at any time.

STAY ON TOP OF YOUR SPENDING
• Check your American Express Account balance, pending transactions and sort charges by amount and date.
• Go paperless with access to past PDF statements.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request
• Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only.

PROTECTION WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your Credit Card is charged.
• Receive instant fraud alerts if suspicious activity is detected.
• Never miss a payment with payment due reminders.
• Manage all your notifications in the Amex Account tab.

EXPLORE REWARDS AND BENEFITS
• View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement.
• Use points to cover your eligible charges via a credit on your Account. *
• See personalized recommendations for other ways to use points.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only.

AMEX OFFERS *
• Discover offers from places you shop, dine, travel and more.
• Explore a map of nearby offers.
• Get Amex Offers notifications direct to your device.

AWARD-WINNING SERVICE
• We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app.

We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients.

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.

To log in, Card Members must have an American Express user ID and password or create one in the app.

Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc.

*To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms
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