60
fair

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at American Express? Unlock additional insights
Android unitQ Score
Android User Feedback
22%
Android
62 Reports
iOS unitQ Score
iOS User Feedback
78%
iOS
214 Reports
User Feedback
78%
iOS
214 Reports
22%
Android
62 Reports
Amex - Latest Quality Issues
iOS
Feb 25, 2025
Poorly laid out site. The site is very confusing and not easy to navigate. Needs serious update
Changes need to be Made.
iOS
Feb 26, 2025
There should be a way to stop retries
Not letting me post with less stars. I made an extra payment of 2k towards my credit card and it didn't go through because I had 1 dollar less in my account. I didn't realize that untill they charged me 29 dollars after one week as payment return fee. In hurry I made an additional payment of 2k in a separate transaction. When I called to inform them that I made the extra payment in a separate transaction, they said they can't do anything and they will keep re-trying the previous transaction 3 more times and charge me 29 dollars for each re-try until I make another 2k. This rule seems unfair and unethical. Mistakes can happen there should be a way to stop retries when customer is requesting it.
Android
Feb 26, 2025
Worst organization and policies. They reduce your credit limit even if you pay the minimum balnace. They never offer sny help and they just charge double interest on you. Why there is no option of ZERO stars 😭😭
iOS
Feb 26, 2025
FaceID stop working
FaceID stopped working and I need to type password every time since iOS 18.3. FaceID still works on other apps though…
iOS
Feb 27, 2025
Poor choices
After 30 years of being a loyal customer who paid on time each month., it is hard to believe that a corporation such as Amex can so willing disregard such a customer and show no recourse to fix the situation., poor decision on the part of Amex., and I know one customer means nothing to you but I really wish it did and had a huge affect on your true outlook on which customers you screw over.
iOS
Feb 27, 2025
Multiple Amex Cards
I have multiple AMEX Cards with different accounts and am unable to view the new account on the app. I am unable to find a way to use the app for 2 different accounts.
Android
Feb 28, 2025
"Our system is not responding. Please try again later,..." Has been the message when trying to login for the last few weeks.
Android
Mar 1, 2025
Got a prepaid gift card for Christmas. One day I decided to use it so I went to go look at the balance, didn't work. Went to the AmEx app to try that, didn't work. Called the number on the back of the card and entered the card number exactly as it was on the card yet somehow that was invalid. I've googled for how to gix it but all I have found is that several other people have had the same problem
Android
Mar 1, 2025
It is impossible to navigate. I'm scrolling down, and if I draw slightly to the right or left, it scolls back to the top. It used to work perfectly fine.
Amex - Product Description
The official American Express App for iPhone allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App. Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App.

SECURE ACCOUNT MANAGEMENT
• Enhanced activation experience for you to confirm new Cards and setup your Account.
• Activate your Credit Card for Apple Pay in the Amex App, then simply unlock, tap and pay.
• Freeze and unfreeze your Credit Card instantly at any time.

STAY ON TOP OF YOUR SPENDING
• Check your American Express Account balance, pending transactions and sort charges by amount and date.
• Go paperless with access to past PDF statements.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power. Enter an amount for an expected purchase and you’ll see if it’ll be approved. Approval based on account status at the time of request
• Filter transactions to see spending and subtotals for each card on your account. For Basic Card Members Only.

PROTECTION WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your Credit Card is charged.
• Receive instant fraud alerts if suspicious activity is detected.
• Never miss a payment with payment due reminders.
• Manage all your notifications in the Amex Account tab.

EXPLORE REWARDS AND BENEFITS
• View your Rewards balance and find ways to use Membership Rewards® points* - from gift cards to credits on your statement.
• Use points to cover your eligible charges via a credit on your Account. *
• See personalized recommendations for other ways to use points.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. For eligible Card Members only.

AMEX OFFERS *
• Discover offers from places you shop, dine, travel and more.
• Explore a map of nearby offers.
• Get Amex Offers notifications direct to your device.

AWARD-WINNING SERVICE
• We’re here to chat 24/7. Start a chat with us in seconds and revisit conversations any time in the app.

We’d love to hear from you! Stay in touch with us using our social media pages: Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

Send & Split® enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express app.* Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fee§. You can also seamlessly split your Amex purchases with others and get paid back directly to your Card as a statement credit. Best Part? You’ll be the one to earn the rewards for the purchase you split. Enrollment Requirement. Terms Apply. § PayPal may charge a fee when sending to non-US recipients.

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-America Express issuers are not eligible.

To log in, Card Members must have an American Express user ID and password or create one in the app.

Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a service mark of Apple Inc.

*To see the full Terms and Conditions, copy and paste the following link into your browser and scroll to the bottom of the page: https://amex.co/AmexApp-Terms
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