55
fair
Amtrak | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
195 Reports
195 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
40 Reports
40 Reports
User Feedback
17%
iOS
40 Reports
40 Reports
83%
Android
195 Reports
195 Reports
Amtrak - Latest Quality Issues
Android
Dec 17, 2024
APP DOES NOT WORK; "Please wait" forever when trying to log in, even after clearing cache and data, even after reinstall. Broken since Oct 2024.
iOS
Dec 18, 2024
“SOLD OUT” error
I don't know how this app has so ma y 5 star reviews.. Every time I try to use this app to book a train ticket or check prices, I get an error message that says “SOLD OUT” but when I call, they are not sold out. I've redownloaded this app, downloaded it on a different device, but I get the same error message. SO ANNOYING
Android
Dec 18, 2024
I am trying to update my address, I added all the information and when clicking on save, the changes cannot be saved. Also I cannot add a method of payment to it.
iOS
Dec 18, 2024
No Route Info
The app doesn't display the route stops nor can you track status of your trip on a map or by stop. This info is available on the website. There's some weird, partially hidden status in the app that is not attached to your tix. Instead you need to find the tab and enter either your route/train number or the endpoints of your trip. Huge fail that this basic info is not accessible in the app. Half a point for proving station address info. This is usually lacking in other travel apps. A lot of the app real estate advertises secondary info like rental cars. BTW, I received a text notification at least 45 minutes after the delay was identified. Passive alerts only in the app with zero details.
Android
Dec 18, 2024
Just keeps crashing from normal use. Using Pixel 7 pro
Android
Dec 18, 2024
It doesn't show your prices, which you should.
Android
Dec 18, 2024
The counter for how many tickets on a multi ride pass are remaining is bugged and has been for like a year and a half at least. It is terribly inaccurate and inconsistent.
Android
Dec 19, 2024
It is dysfunctional the verification is process is absurd.
Android
Dec 19, 2024
App uodated to new format and is no longer usable on my Pixel 6 Pro. 12-18-2024 The app updated the other day and now I cannot sign in. When I select sign in it takes me to a browser where I enter my account info and then it takes me bqck to the app which is acts as if no signin attempt occured. Oddly enough, it tells me I have an upgrade for my trip tomorrow, which it also says does not exist because I'm not logged in. Wiping and reinstalling does not help.
Amtrak - Product Description
Discover the convenience of traveling with Amtrak. With the Amtrak app you can get simple and intuitive access to all the travel information you need, whenever you need it. • Show your eTicket while onboard, including multi-ride and monthly passes - no need to print • Purchase one-way, roundtrip, multi-ride and monthly tickets with dollars or Amtrak Guest Rewards points • Check train status • Find station information • Edit and manage your account profile • Save credit cards for quick checkout • Send your eTicket to Apple Wallet • And so much more... With the Amtrak app, you can do it all right from your smart device.
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