Quality degradation at Ancestry: Family History & DNA  
Users report higher volume of Quality Issues than usual
52
fair

Ancestry: Family History & DNA | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Reference
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
358 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
106 Reports
User Feedback
23%
iOS
106 Reports
77%
Android
358 Reports
Ancestry: Family History & DNA - Latest Quality Issues
iOS
Nov 18, 2024
Issues
There seem to be issues with your phone app, especially logging in and viewing your own personal family tree
iOS
Nov 18, 2024
Very slow
App is very slow and doesn't have the same features as the website. Very annoying to use
iOS
Nov 18, 2024
Bait and switch
Amazing how everything that was once included now costs$$$$$
iOS
Nov 18, 2024
Paying for my history
It's crazy in 2024 I still have to pay people to find our hidden and stolen history.
Android
Nov 18, 2024
I have lost Almost All of the Access that I had from the start. I did the trial membership and it didn't Add anything to what I Already had! Please give me my Access Back...I was So close to finding Buried answers. Help
Android
Nov 19, 2024
They are holding my family hostage, denying me my family history. Do not trust them, as they, if you their help, do not trust or believe you as to who you are. This is because I needed their assistance to update my email address. They down right refused unless I give them a copy of my d/l, which they have no legal right to the info on my d/l. Be very wary of them. And my family tree is personal info, which they deny me.
Android
Nov 19, 2024
1 star is to grab attention. I'm unable to login to my account on mobile app, after logging it, it takes me to signup page. I've been using it for very long.
Android
Nov 19, 2024
Why are pictures showing in a family member's profile and being tagged when they're not being tagged or related to the pictures? And there's no option to remove the picture unless you delete it completely. It's obviously annoying
Android
Nov 19, 2024
when buying a DNA test you should be able to see thru lines, you used to be able too, till the company got greedy, you have a bunch of DNA matches that are pointless because it won't let you see how related. 2 years ago I would of gave this company 5 stars but they have declined in the last year. I've been working on my tree for 16 years so I'm not new and I've paid them enough money through the years. thru lines should be included with the DNA results
Ancestry: Family History & DNA - Product Description
Explore who and where you came from through photos, stories, historical records, and so much more— even your ethnicity and family communities if you’ve taken an AncestryDNA® test. And with just one relative’s name, you can start to discover your family history anytime, anywhere with Ancestry®, the top genealogy app*.

Why you’ll love to discover your family story using the Ancestry® app:
 • View your family tree, search and add new family members, upload photos, and share stories - all with just a few taps
 • With a free trial or paid subscription easily access more than 30 billion records, photos, and more
 • The dynamic Discover feed lets you review, dismiss, and save your discoveries and hints for later
 • Activate your AncestryDNA® kit and view your ethnicity results
 • See your DNA matches and compare your results with them
 • Learn even more about your family story when you combine your tree with your DNA results
 • Preserve your history with your own personalized family tree
 • Collaborate with friends and family - it couldn’t be easier
 • Our modern layout design makes it even easier for you to explore
 • Discover stories, photos, and records about your ancestors with Ancestry Hints®
 • Personal traits. Add Traits to your DNA results to see how your genes could influence 35+ fitness, nutrient, sensory and appearance traits.

Free Features:
 • Build a family tree
 • Search the census records and access more than 1.1 billion free records
 • Receive hints based on your tree
 • Scan or upload your own family pictures
 • Receive messages from Ancestry members
 • See your ancestors' life stories on a map

Available with an optional free trial or subscription:
 • View more than 30 billion records.
 • Use Ancestry Hints® to learn about ancestors
 • Find pictures of your family
 • Discover new relatives
 • Unrestricted messaging

iPhone and iPad Features:
 • Curious about your family tree? Simply look up a relative's name, discover their story, and then share it with your loved ones
 • Remember the high school years by finding yearbook photos to share with your close family and friends, all with just one quick tap
 • Review your personalized hints
 • Add photos, hints, or ancestor stories and watch your personalized family tree grow
 • Watch Ancestry Academy Videos that get you started with genealogy research
 • Easily upload or scan photos and add facts or stories to your family tree
 • Learn about historical events that affected your ancestors’ lives.
 
Apple Watch Features:
 • Get on-this-day alerts for events from your family history.

Download the Ancestry Family History & DNA app to start exploring your heritage and more, today!

View our Terms and Conditions at: https://www.ancestry.com/cs/legal/termsandconditions
View our Privacy Statement at https://www.ancestry.com/cs/legal/privacystatement
CCPA Notice at Collection https://www.ancestry.com/cs/legal/privacystatement#personal-info-categories
*within free apps in the Apple App Store's Reference category
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