50
poor
Arlo Secure: Home Security | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
16%
Android
732 Reports
732 Reports
iOS unitQ Score
iOS User Feedback
84%
iOS
3806 Reports
3806 Reports
User Feedback
84%
iOS
3806 Reports
3806 Reports
16%
Android
732 Reports
732 Reports
Arlo Secure: Home Security - Latest Quality Issues
Android
Nov 19, 2024
The new app basically turned my three cameras into bricks and Arlo seem to ignoring customer complaints.
Android
Nov 19, 2024
The app doesn't work well with Android.
Android
Nov 19, 2024
The app was very good until recently. It no longer connects to my alexa where alexa will no longer give me an alert. I've also noticed that the app no longer records recent activity. I haven't had any recent activity recorded for the last 3 days even though there has been.
Android
Nov 19, 2024
Good service in general. too bad for the delay of about five seconds that does not allow you to fully exploit the potential of the system.
Android
Nov 19, 2024
How can it be that I have to pay for the recording of the data? Why is the data not stored on the mobile phone and movements notified?
Android
Nov 19, 2024
Your instructions directed me to the wrong app and an annual fee to proceed further. Overall instructions within packaging if you can call it that were non existent. Will not promote.
Android
Nov 19, 2024
Hub is extremely glitchy, needing to be restarted periodically....this is random so you could be away on a trip and it degrades to no security.
Android
Nov 19, 2024
Arlo worked well initially, easy install/ setup, and the mobile app was simple. Then, the developers went and changed it, and now it is always on even if my phone is not open. Some features are just gone or so limited to customize now. They now want you to purchase a plan in order to get the device to work properly. Also, the firmware doesn't update after a while, so you're stuck with choppy videos at night. It may or may not catch videos of people on your porch/property. Switching immediately.
Android
Nov 20, 2024
App is unreliable, had to get some videos off for 2 November. App would not show me them. Go online and there they are. Although you cannot view videos online just download.
Arlo Secure: Home Security - Product Description
Control your Arlo smart home security system with one, easy-to-use app. Use the Arlo Secure App to protect your home, inside and out, with Arlo’s award-winning home security system, video doorbells, cameras, and floodlight. Protect your everything and personalize your entire home security system. With the Arlo Secure App, you can control multiple locations at once and quickly arm or disarm your system with one tap. Get round-the-clock protection with 24/7 Live Security Experts that will monitor your home, so you don’t have to or use one tap Emergency Response to quickly get police, fire, or medical help to your home.* Easily customize your security by creating smart activity zones to reduce unwanted notifications and set schedules to arm or disarm your system. See important details from your home security camera system with up to 4K resolution, 12X zoom image capabilities, and color night vision. When motion is detected, receive interactive notifications on your phone and watch an animated preview, call a friend, activate a siren, or initiate Emergency Response.* With an Arlo Secure plan and an Arlo camera, video doorbell, or floodlight camera, you can view 30 days of video history, receive notifications that tell you when a person, package, vehicle, or animal has been spotted with advanced AI Object Detection. Disclaimers: *Emergency Response (available in the United States only), Object Detection and Video History require an Arlo Secure paid plan after trial period. **4K resolution, 12X zoom image capabilities, color night vision, and Emergency Response features vary by camera model.
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