74
good

ArriveCAN | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Travel
Work at Canada Border Services Agency? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Canada Border Services Agency? Unlock additional insights
Android unitQ Score
Android User Feedback
66%
Android
125 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
63 Reports
User Feedback
34%
iOS
63 Reports
66%
Android
125 Reports
ArriveCAN - Latest Quality Issues
Android
Mar 28, 2025
App malfunctions frequently
Android
Mar 28, 2025
Wouldn't let me update my wife's passport. When updating the app hung at 12%.
iOS
Mar 29, 2025
Flaky with slow/roaming data
Login process is unreliable when using slow connections as is often the case when landing at an airport or using data roaming. It's like the app hasn't even been tested in real world environments. Ideally the declaration could be prepared totally offline and queued for submission when online again. Given they change so infrequently, this shouldn't be difficult to do, and it would make the app a lot more usable.
Android
Mar 30, 2025
can't scan the passport
Android
Mar 30, 2025
The link for time of arrival does not work.
iOS
Mar 31, 2025
Sort of Works
The app works but logging in is always an issue and have to try a few times to get it started.
Android
Mar 31, 2025
difficulties in resetting password
iOS
Apr 1, 2025
Camera scan of passport difficult
The app is very easy to use, but like other countries, the camera scanning of the Passport is very challenging. Probably simpler to do it manually.
Android
Apr 2, 2025
drop-down menu for times arrived to be reviewed, poorly done and to understand
ArriveCAN - Product Description
Notice: iOS 12 is no longer supported by ArriveCAN.  If you are using an iOS 12 device, you can still access ArriveCAN through a web browser on your device: https://arrivecan.cbsa-asfc.cloud-nuage.canada.ca/en/welcome

ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. It is currently available to international air travellers who enter Canada at selected airports.

By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. This contributes to shorter line-ups in arrivals halls.

At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify. If changes are required, you can edit and update your declaration prior to certification.

Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional.

Please refer to the accessibility notice for this app: https://www.canada.ca/en/border-services-agency/services/arrivecan.html#accessibility-notice

This app supports English, French and Spanish (as per your device’s language settings).

For more information: http://www.canada.ca/ArriveCAN
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners