4
poor
ASDA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
37%
Android
126 Reports
126 Reports
iOS unitQ Score
iOS User Feedback
63%
iOS
219 Reports
219 Reports
User Feedback
63%
iOS
219 Reports
219 Reports
37%
Android
126 Reports
126 Reports
ASDA - Latest Quality Issues
iOS
Nov 17, 2024
This app is terrible and too buggy
I can't login to my account. It always say “We failed to log you in”. I already have items in my cart and im unable to check out and pay due to some bugs. Sorry Asda, you're losing customers because of your buggy app. At the end, i can't use your app and i bought at other stores instead! I wonder who developed this new app, do you have QA for this?
iOS
Nov 17, 2024
App update is awful!
New app is terrible, logs out refuses to accept log in details and is horrible to navigate!!
iOS
Nov 17, 2024
Constant refresh
This app has been the bane of my life. Trying to add each individual item the page constantly gets stuck in a refresh loop. Checking out in the app does the same again. Also logging in errors. Over 3 hours to do a small shop, at this point I should of just went to the shop myself. The developers really need to look into this issue.
iOS
Nov 17, 2024
The newest version is utter trash!
They've updated the app and it doesn't work even at a basic level. The search bar doesn't work. Checkout doesn't work. It skips and jumps to screens I didn't ask for. If you do manage to checkout it then rejects payment resulting in your order being cancelled. Items aren't available or even there at all that are available in the store you order from. Needless to say, this update is worse than useless! Fix it Asda! And stop trying to fix things that aren't broken in the first place with useless new revamps and updates 🤦🏼♀️
iOS
Nov 17, 2024
Cannot log in
Just keeps saying “we failed to log you in, please try logging in again”. Have tried many, many times and stuck in the same loop.
iOS
Nov 17, 2024
Not able to login half of the time.
Bad connectivity for last week or so. Can't even login now.
iOS
Nov 17, 2024
Awful new version
Being using Asda since pre lockdown for regular deliveries through the app, but the recent update has driven me to now get my deliveries from a rival supermarket. For some reason Asda have fired all developers with any knowledge or experience of UX design. They thought releasing a version where they've tripled the clicks to do anything was a good idea! And it's so buggy. Please rollback to the working version!!!
iOS
Nov 18, 2024
What is going wrong just now?
They seem to have changed the app and it's the worst service in the world. Can't book or change orders!?!? Please sort it out Asda, it's also been for about a month now.
iOS
Nov 18, 2024
The app is having a terrible loading issue
I keep on trying to read some info but every time I do there's always a loading issue, it even stops me purchasing items by pressing “save and continue” it's so annoying that it's upsetting because I can't buy want I want
ASDA - Product Description
ASDA’s FREE± grocery shopping app lets you shop for groceries on the go. Get all the amazing in-store offers & easily book a delivery or use our Click & Collect service. Grocery shopping made easy Shop your way: Available on all devices on the move. Scan items at home: Running out of something? Build your shopping list quickly and easily. Create shopping lists: Organise your shop to save time when you next shop using the FREE± Asda App. Shopped in-store before? : Transfer your favourite items on your receipt into your online basket. Clever! Find your nearest store: By turning on-location services, you can locate your nearest store wherever you are. With the ASDA groceries shopping app, you can: - Shop the full grocery range available in our stores - Book, amend or cancel your order while on the go - Quickly add favourites and Shopping List items to your trolley - Browse special offers and rollbacks - Find items using voice search or barcode scanner - Discover recipes; add ingredients straight to your trolley or Shopping List in one tap - Buy an ASDA Delivery Pass for savings on delivery charges - Find nearby ASDA stores; view store hours, and get directions. - Let us know you’re on your way. We’ll make sure your shopping is ready to collect when you arrive^ Here are the permissions the app needs, and what we use them for: - ‘Identity’ - used to securely save your login details to your phone - ‘Location’ - used to find store locations - ‘Camera/Microphone’ - used only for the barcode scanner - ‘External storage access’ - used so the app can be saved to an SD card Want to get in touch? You can contact us by: Email - mobile@asda.co.uk Twitter - https://twitter.com/asda Facebook - https://www.facebook.com/Asda Web - http://your.asda.com/contact-us CTA = Download now ±Mobile data charges apply. What’s New At Asda we value your feedback and are constantly making improvements to the app. This update includes: • Bug fixes and performance enhancements.
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