11
poor
ASDA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
60%
Android
224 Reports
224 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
152 Reports
152 Reports
User Feedback
40%
iOS
152 Reports
152 Reports
60%
Android
224 Reports
224 Reports
ASDA - Latest Quality Issues
iOS
Dec 17, 2024
Terrible
Awful since new app launched. It crashes and is not user friendly
iOS
Dec 17, 2024
Terrible new app
Sack your digital agency - this app is a massive step backwards for ASDA. I have been a loyal app user for over 4 years and use every week but the new app makes me feel like abandoning ASDA. You have made it far harder to shop. Did you actually do user testing with people who use the app regularly??
iOS
Dec 17, 2024
Please change it back!
The app used to work really well but recently it changed to be more like a web page. It is clunky and annoying and I wish they would change it back
iOS
Dec 17, 2024
Awful app since the last update
Really dread ordering my weekly shop now. It takes twice as long, drains my battery completely and constantly crashes. Really struggle to find what I'm looking for in the search section as it keeps crashing. Really poor for trying to amend an order and then adding to the wrong order by mistake. I don't know who created this update but it's shocking!
iOS
Dec 17, 2024
Have to delete and reinstall every week
Every week I get part way through adding my shopping and then get the spinning wheel of death. I then delete the app and reinstall- this week there was an update so I had high hopes I wouldn't be doing it again but it's still the same.
iOS
Dec 17, 2024
Access to app
Weeks now and still no access to app. :( Tried the update and still no access.
iOS
Dec 18, 2024
Emptied basket
Update wiped out the basket I was building, muppets.
iOS
Dec 18, 2024
Substitutes
Always too many substitutions or at checkout things not in stock which is annoying and a waste of time, should have an option to tell you its not available at the time of purchase.
iOS
Dec 18, 2024
Bring back the old app
I'm not a fan of the web view of the App. It's so slow to load and respond to navigation. The old app wasn't perfect but much easier to use.
ASDA - Product Description
ASDA’s FREE± grocery shopping app lets you shop for groceries on the go. Get all the amazing in-store offers & easily book a delivery or use our Click & Collect service. Grocery shopping made easy Shop your way: Available on all devices on the move. Scan items at home: Running out of something? Build your shopping list quickly and easily. Create shopping lists: Organise your shop to save time when you next shop using the FREE± Asda App. Shopped in-store before? : Transfer your favourite items on your receipt into your online basket. Clever! Find your nearest store: By turning on-location services, you can locate your nearest store wherever you are. With the ASDA groceries shopping app, you can: - Shop the full grocery range available in our stores - Book, amend or cancel your order while on the go - Quickly add favourites and Shopping List items to your trolley - Browse special offers and rollbacks - Find items using voice search or barcode scanner - Discover recipes; add ingredients straight to your trolley or Shopping List in one tap - Buy an ASDA Delivery Pass for savings on delivery charges - Find nearby ASDA stores; view store hours, and get directions. - Let us know you’re on your way. We’ll make sure your shopping is ready to collect when you arrive^ Here are the permissions the app needs, and what we use them for: - ‘Identity’ - used to securely save your login details to your phone - ‘Location’ - used to find store locations - ‘Camera/Microphone’ - used only for the barcode scanner - ‘External storage access’ - used so the app can be saved to an SD card Want to get in touch? You can contact us by: Email - mobile@asda.co.uk Twitter - https://twitter.com/asda Facebook - https://www.facebook.com/Asda Web - http://your.asda.com/contact-us CTA = Download now ±Mobile data charges apply. What’s New At Asda we value your feedback and are constantly making improvements to the app. This update includes: • Bug fixes and performance enhancements.
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