Quality degradation at ASOS - Discover Fashion Online  
Users report higher volume of Quality Issues than usual
67
fair

ASOS - Discover Fashion Online | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
56%
Android
285 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
220 Reports
User Feedback
44%
iOS
220 Reports
56%
Android
285 Reports
ASOS - Discover Fashion Online - Latest Quality Issues
iOS
Mar 29, 2025
Disappointed
It was good until they forced to buy just in euros and they are charging 30% more in euros comparing to GBP. Will never buy in this case
Android
Mar 30, 2025
I see the same things popping up several times in the 1 search. Makes the searching process unnecessarily long
Android
Mar 30, 2025
rubbish everything in smaller sizes always sold out and is never restocked
iOS
Mar 31, 2025
There’s no save for later button
Why did you change the order system?
iOS
Mar 31, 2025
Missing items and undiscovered credit vouchers
Poor, can't contact anyone at ASOS, missing items all the time and no comms to advise on credit vouchers on my account, therefore lost a lot of money!
iOS
Mar 31, 2025
address
I suggest that after each order we are asked to update the address. The last time I ordered and was delivered to the wrong address. I had to go back and get it, a real waste of time
Android
Apr 1, 2025
I regret that I can't place another order because at the time of payment with Klarna I have to upload a document so that you can be sure that it's really me! It never works with the canera of your site after all I have bought on your site.. Mildred Bugnon, Switzerland 🇨🇭
Android
Apr 2, 2025
not to log in to the app because you once logged in via social media
Android
Apr 2, 2025
Do not buy from Asos if you are from Greece. There's a single option for return and you need to drive to Koropi to return your item. I don't know when they broke this, it used to not be like that.
ASOS - Discover Fashion Online - Product Description
The ASOS app is home to more than 850 brands, over 85,000 products, free shipping and return options. We empower fashion-loving 20-somethings all over the world to be whoever they want to be.

More ASOS app perks:

• Apple Pay for easy, speedy checkout
• Style Match – just take a picture, or upload one, and we’ll find similar products for you
• My Recommendations, AKA a tailor-made edit personalised for you
• A seamless experience between devices (synced Saved Items and shopping bag)
• Sale alerts and promotional nudges, so you’ll always stay up to date
• Handy catwalk videos and 360-degree views of products
• Delivery to 242 countries worldwide
Want to improve your unitQ Score by 20% within 30 days?
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