Quality degradation at Associated Bank Mobile  
Users report higher volume of Quality Issues than usual
27
poor

Associated Bank Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-53 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
51 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
30 Reports
User Feedback
37%
iOS
30 Reports
63%
Android
51 Reports
Associated Bank Mobile - Latest Quality Issues
Android
Jan 17, 2025
My phone updated and was working on Wednesday and now it wont open7/23/21 i uninstalled it and still not responding annoying I got new phone and this app still won't open help me. 2/16/22 this app is still crashing 😭 downloaded it 5x no respond you all need to seriously fix it I updated my app now I can't get in it 1/15/2025 whts going on
Android
Jan 17, 2025
Horrible, can't even see my accounts now, bring back the old app!
Android
Jan 17, 2025
I have been using the app on my mobile phone for years. I was forced to do an update and now can't access any of my account information. Everything keeps circling back to FAQ.
Android
Jan 17, 2025
I have been with associates for 25 years they didn't ask if I want this change nor did they give better classes or break it down in increments. I am done. Wi nnm.m i will find away.
Android
Jan 17, 2025
Update crashed. App doesn't work at all.
Android
Jan 17, 2025
The app works well enough for me, with one SUPER-ANNOYING EXCEPTION: it times out after about 15 seconds, so if I'm using it along with the spreadsheet app on my phone, switching back and forth, if I'm not back soon enough, I have to re-login to this app. This is ridiculous, and should be easy to correct. Do so, and it'll get 5 stars.
Android
Jan 19, 2025
I live in the USA and I opened my account in this bank, but it does not allow you to install the app on iPhone and it bothers me because it would have to be suitable for any cell phone so so for ravor work on that is very important
Android
Jan 22, 2025
I want my $ back $650 from pull a part thy are not responding to my requests. they respond thy did not recive it ? Then thy sed thy did but I owed them more. $ $350 SO NOW WHAT? ARE YOU GOING TO GET STARTED? TO GET MY $
Android
Jan 28, 2025
When it works it's ok..but so many times it malfunctions and your IT people do not return phone calls..texts or e-mails ..as a result i rarely use associated for any of my banking ot real-estate transactions
Associated Bank Mobile - Product Description
Associated Bank Mobile is a convenient and secure way to manage your money. Quickly check balances with Instant Balance, sign in with Touch ID®, review transactions, deposit checks, view and pay bills as well as add new billers with SnapPayments and transfer funds. You can also quickly find ATMs and branch locations near your current location or search by address. 

Associated Bank Mobile is available for personal accounts. Associated Bank does not charge a fee to use our mobile banking and text banking services. Message and data rates may apply. Check your carrier plan for details. Visit AssociatedBank.com/Mobile for Associated Bank Mobile Terms and Conditions. Our standard bill payment service, found within online and mobile banking, is free, up to your available balance. Some add-on services within the standard bill payment service have service charges. Please refer to the Terms and Conditions of the Bill Payment Service and the Consumer Deposit Account Fee Schedule for details.

Touch ID is a registered trademark of Apple® Inc., registered in the U. S. and other countries.

All trademarks, service marks and trade names referenced in this material are official trademarks and the property of their respective owners. Member FDIC.
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