86
good
Atom bank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
35 Reports
35 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
20 Reports
20 Reports
User Feedback
36%
iOS
20 Reports
20 Reports
64%
Android
35 Reports
35 Reports
Atom bank - Latest Quality Issues
iOS
Sep 24, 2024
So easy to deal with
Maturing account - I was send enough reminders of my options and fully carried out my choices all good but one thing I feel would improve this app is to show matured full value including interest accrued. I could then opt to add all or some or any other variation. As it stands app just shows initial deposit and not full value.
Android
Oct 11, 2024
I've tried a few different times, but it will not recognise my face, even spoke to them, and it would not work.
Android
Oct 16, 2024
Hard to get the photo just right. but excellent savings range and good functionality.
iOS
Oct 24, 2024
Transfer of App to new iPhone did not work corrctly
I upgraded my old iPhone to a shiny new 16 Pro and all my apps and settings were moved across by Apple's transfer process. However, when I opened the Atom app, it insisted my device PIN was not set (It most certainly WAS set, as was Face ID) and so, because of my poor security setup, it would not let me access my money. I had to delete the app (thus losing all settings), reinstall it and then go through the whole rigmarole of setting my existing account up again. A very poor experience for a long-standing customer ☹️
Android
Oct 30, 2024
As a new customer, the sign-up process was pretty slick, only face photo caused an issue as despite great lighting it "couldn't see my face". Eventually the registration process aborted and I had to start again. I think it didn't like my fringe! 2nd time around it worked and if it had done so first time I would have given 5/5 for registration, creating a new savings account and paying in some money.
Android
Nov 5, 2024
it's a little buggy, but alright.
Android
Nov 8, 2024
Far too many decisions on things I know nothing about, so disappointing
Android
Nov 15, 2024
Fingerprint log in failed on the 13th Nov 24 on android14
Android
Nov 18, 2024
face recognition not reliable
Atom bank - Product Description
Banks talk a little too much about themselves don’t they? That’s not really our thing. We’d much rather talk about interest as it’s the only thing that’s actually interesting, right? Or maybe talk about how we can help get you into your dream house, or if you’re already in it, how we can help remortgage it. Simply, we’re here to do the right thing by you, our customers. To stand up against the big banks, to save you time, offer you the best products we can and help you to take control of your finances. Copyright 2021 Atom Bank plc.
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