67
fair

Australia Post | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
236 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
53 Reports
User Feedback
18%
iOS
53 Reports
82%
Android
236 Reports
Australia Post - Latest Quality Issues
iOS
Dec 19, 2024
Why can’t I redirect?
Why is it I can no longer redirect any parcels? Since the last update, this function has disappeared. It's not that I need to very often, but sometimes there is a need to collect outside of business hours, so the option to redirect to a parcel locker was great. It seems now we just have to go wait in a line a mile long. Be nice if the PO would be just that, not a gazillion other things.
iOS
Dec 20, 2024
stupid
everytime i have ordered a parcel it says its coming a few days later than it should until the day it comes and says its coming today then always ends up at the post office so not much for a delivery company
Android
Dec 20, 2024
mail has been sitting the last stop before delivery for 7 days. and I'm not the only one in my area who is not getting any mail.
Android
Dec 20, 2024
Unreliable took day off work to accept my delivery still no delivery 😑
Android
Dec 22, 2024
package sitting at Straithfield for 9 days no update
Android
Dec 22, 2024
I went on the app to see if i could let them know that im staying home until the package that was to be delivered that day was able to either change to left in safe place or let me know what time so i can come to the front gate so delivery person didnt have to wait or to call or advise me they're here. In the help page the options given werent available. Tried them all as well as the hour+ on the message bot to get only more questions then answers. The call centre is only option even 1.5 hours
Android
Dec 22, 2024
It used to be great. Then I had to reinstall it and all the problems started. Can't even create a new account as I never get the confirmation email
Android
Dec 23, 2024
So much for weekend Christmas delivery. Item arrived sorting centre near me 5mins down rd very early Friday morning 1am. Its now Sunday. I actually needed item for weekend. Fail again. 2 stars for app tho. It works I guess
Android
Dec 23, 2024
Where in the App does it provide contact details for parcels delayed or not delivered? The App assumes that all parcels are delivered successfully, but, in this instance for me, that's not always the case. The tracking details for my parcel have not been updated for almost one month.
Australia Post - Product Description
Get the Post Office in your pocket. Track and manage your deliveries on your iPhone, iPad or Apple Watch, pay bills and much more...


Features:
• Track your important parcels – with notifications of estimated delivery dates and locations of parcels awaiting collection 
• Sign up for 24/7 Parcel Lockers to get your deliveries when and where it suits
• Easily collect Parcel Locker deliveries using your phone or Apple Watch
• Request eligible signature-on-delivery parcels be left in a safe place (eligible parcels are shown in the app)
• Quickly scan and pay your bills
• Find postcodes when you’re out and about
• Find nearby Post Offices and street posting boxes
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