fair

AusweisApp2 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

4 Points Past 30 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

80%

Android
382 Reports

iOS unitQ Score

iOS User Feedback

20%

iOS
98 Reports

User Feedback

20%

iOS
98 Reports

80%

Android
382 Reports

AusweisApp2 - Latest Quality Issues

Android

Jan 28, 2025

It is not possible to change the transport PIN. The PIN and PUK are rejected as incorrect. This makes the app unusable. The PIN letter also belongs to this ID card. With only one ID card, the risk of confusion is not so great.

Android

Jan 28, 2025

Doesn't work even though I follow the instructions

Android

Jan 29, 2025

It doesn't connect, it's not intuitive... Horrible.

Android

Jan 29, 2025

It almost never works or it takes a long time to work properly.

Android

Jan 29, 2025

Confusing, only works by chance.

Android

Jan 29, 2025

Unfortunately, I couldn't find an option to enter a 6-digit PIN anywhere, neither for the initial entry nor for changing it. I was supposed to do that in the ID app. Huh? I'm already there! To compensate, you're pestered with annoying, completely pointless animations that feed your eye cancer. Ugh, uninstalled!

Android

Jan 29, 2025

Cannot be paired, everything has been installed and uninstalled multiple times, WiFi doesn't work. ID is readable.

Android

Jan 29, 2025

After consulting support it works again. Still very complicated and had to try at least 5 times. Maybe there will be improvements soon 😉

Android

Jan 29, 2025

Doesn't connect with the desktop app for it to be used as a card scanner. Poor interface as well.

AusweisApp2 - Product Description

Die AusweisApp2 ist eine Software, die Sie auf Ihrem iPhone, Mac oder iPad installieren, um sich mit Ihrem Personalausweis, Ihrem elektronischen Aufenthaltstitel oder der eID-Karte für Unionsbürger:innen online auszuweisen. 

Alle weiterführenden Informationen finden Sie unter: www.ausweisapp.bund.de

Die Erklärung zur Barrierefreiheit der Software finden Sie unter: https://www.ausweisapp.bund.de/barrierefreiheit-app

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