fair

AusweisApp2 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

1 Point Past 30 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

78%

Android
342 Reports

iOS unitQ Score

iOS User Feedback

22%

iOS
99 Reports

User Feedback

22%

iOS
99 Reports

78%

Android
342 Reports

AusweisApp2 - Latest Quality Issues

Android

Dec 21, 2024

Unfortunately, it has not been possible to use the ID app since summer of this year, as there is no connection to the laptop. However, the smartphone is connected to the laptop with other programs. In the meantime, I am deeply desperate. Addendum: Thanks to the support, it is now running again. Thank you very much

Android

Dec 21, 2024

App not working properly on Android 14.

Android

Dec 21, 2024

I can't connect my smartphone because the AusweisApp doesn't show me where I can enter the pairing code. This means that the app cannot be used for my proof of identity. And thus prevents important official mail from being submitted. Very poor quality.

Android

Dec 21, 2024

The app does not work no matter how the ID card is positioned

Android

Dec 21, 2024

Catastrophic, just desperate how many hours of my life I have spent with this modest method of identification... new devices are not found, paired devices are not recognized... Digitization as we are used to it in Germany is complicated and yet not working

Android

Dec 22, 2024

Totally stupid and too cumbersome

Android

Dec 22, 2024

So, after reading through the FAQ, pairing works. Removing the mobile phone protective cover, connecting it to the mobile phone charger, takes a while, but then it worked. Without these measures, no chance. ¯\_(ツ)_/¯

Android

Dec 22, 2024

... well, it's no wonder if nothing works: even the search for our actually "field, forest and meadow" smartphones "SAMSUNG Galaxy S21 FE 5G" (official type specification) doesn't work! You can enter upper or lower case letters, omit manufacturer or series or parts of the designation, basically the statement is recurring: "No devices for this selection" Probably that's why the coupling does not work with this app - which works excellently with other apps.

Android

Dec 22, 2024

After countless attempts to connect the ID card with the app via "Check device and ID", contacting the German Pension Insurance worked exactly 1x. Since then, the app has no longer found the ID card. With proper (?) The Samsung Galaxy S20 FE and S23 FE acknowledge the placement with vibration. Could the NFC chip be defective? My ID card has the AusweisApp federal symbol on the back on the far right center. Is the chip also placed there?

AusweisApp2 - Product Description

Die AusweisApp2 ist eine Software, die Sie auf Ihrem iPhone, Mac oder iPad installieren, um sich mit Ihrem Personalausweis, Ihrem elektronischen Aufenthaltstitel oder der eID-Karte für Unionsbürger:innen online auszuweisen. 

Alle weiterführenden Informationen finden Sie unter: www.ausweisapp.bund.de

Die Erklärung zur Barrierefreiheit der Software finden Sie unter: https://www.ausweisapp.bund.de/barrierefreiheit-app

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