10
poor

Avis - Car Rental | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
74%
Android
111 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
40 Reports
User Feedback
26%
iOS
40 Reports
74%
Android
111 Reports
Avis - Car Rental - Latest Quality Issues
Android
Nov 18, 2024
The new app is terrible. I guess I will no longer book with Avis until they fix their app. I can't open it to even book. It goes from the red Avis screen to just a gray screen. I used to book with Avis quite often. I guess now I'll stick with national
Android
Nov 18, 2024
App does not even open.
Android
Nov 19, 2024
I was deceived by the AVIS dealership, rent a car, paid for everything and they didn't deliver the car to me until today! I call directly, no one answers, I'll look for my rights, I'll go to the Police and Procon, if I don't solve it by tomorrow!
Android
Nov 19, 2024
After spending $3055 at Avis in less than a month, they have decided that they never want me to rent from them again. They gave me a vehicle that was not street legal, and i got a ticket. They promised to handle it, and they didn't. When I came back to exchange the vehicle, they claimed that they couldn't accept my cc provider. The same one I used to pay them $3055 in the last month. They refused to rent to me. They then proceeded to charge that same card another $706 for the car I didn't get.
Android
Nov 19, 2024
Why would you take away the ability to change cars in the app???
Android
Nov 19, 2024
not sure what happened but recently the app doesn't open up and is just a black screen
Android
Nov 19, 2024
New app is horrible. Can no longer pickup car early, navigating the app is inefficient. I travel 30+ weeks a year, please revert back to the old app that was much more functional.
Android
Nov 19, 2024
Does not even open on Pixel 8 after upgrading to Android 15
Android
Nov 19, 2024
App is useless. Can't even make rental changes.
Avis - Car Rental - Product Description
Need to rent a car on the go? The Avis Car Rental app has you covered. Exclusive to the Avis app, Avis Preferred members gain access to all features as well as exchanging or upgrading your car upon arriving at the rental location, quickly returning your car, locking and unlocking your car and more real-time rental features. Find your nearest Avis Car Rental locations, hours of operation, addresses and phone numbers at any time.

Avis Preferred members can also earn points by opting in upon check out. With the Avis app, you can make, modify or cancel reservations 24/7. Using the Avis app will also provide access to getting a receipt, viewing and reviewing past rentals and contacting Roadside Assistance for immediate help.

By tapping the Install button or by downloading the Avis App published by Avis Rent A Car System LLC, you consent to the installation of the Avis App and to its future updates and upgrades. You can withdraw your consent at any time by uninstalling the app. To request assistance with the removal or disabling of the Avis App, please contact us.

You acknowledge and understand and agree that the Avis App (including any updates or upgrades) may cause your device to automatically communicate with Avis’ servers to deliver the functionality described above and to record location-based information and usage metrics, (ii) affect app-related preferences or data stored in your device, and (iii) collect personal information as set out in our Privacy Notice at https://www.avis.com/privacy and in the Avis App Terms of Use at https://www.avis.com/mobiletou. The Avis App delivers push notifications. You may turn push notifications off in the “Preferences” tab.

Contact us at:
avis.com/mobilefeedback
Or contact us at 
Avis Rent A Car System LLC
Phone: 1-800-352-7900
Email: custserv@avis.com
Write: P.O. Box 699000
Tulsa, OK 74169-900
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