Quality degradation at Avis - Car Rental  
Users report higher volume of Quality Issues than usual
7
poor

Avis - Car Rental | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
50%
Android
45 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
45 Reports
User Feedback
50%
iOS
45 Reports
50%
Android
45 Reports
Avis - Car Rental - Latest Quality Issues
iOS
Feb 25, 2025
Awful change
The new version of this app is extremely unfriendly to use. I used to be able to select an alternate car if I didn't want the one that was given to me and that is no longer an option. I prefer the old version of the app.
iOS
Feb 26, 2025
Never works
Can't make reservations. Can't select car on arrival. App constantly crashes. What's the point.
iOS
Feb 26, 2025
App crashes on login
Usually a good app to make and manage reservations while traveling. Version 19.1 crashes on login. Happens on both iPhone and iPad. Useless now.
iOS
Feb 26, 2025
Bait and switch with proof
Went through the app to book a 1 week reservation. The app offered a pay later or pay now price. I select pay now (taxes and fees included) $165.59 for the week. I book it. It charges my card. Then I get an email a little later…$226.01. Oh but wait, they want to charged me a $150 fee to cancel. Oh wait the place I'm picking up from is closing in 2 days…wait there is more! The manger says, “oh I won't gave your car ready until after 1pm. I requested 8 am pickup. Talked to 7 different people at Avis, customer service, billing, reservations, rep at the location…all of them couldn't help. Will be submitting a BBB complaint, but wait!!! There has been so many complaints about Avis business practices they have been removed. Will submit anyway. Can't believe this company is still in existence!
Android
Feb 27, 2025
The new app is useless and an incredible failure. Takes forever to load, displays incorrect information, and is pretty much unusable. Avis CEO should be forced to use this app all day, every day, until it is fixed.
iOS
Feb 27, 2025
Dont fix what is not broken, please.
The new app doesnt work. It is not letting me make reservations. What a waste of an update! And it says “Cant process transactions right now”. I uninstalled, logged in, did everything. Can you all please test before pushing out updates? And there is no way to report these issues. The call support does not entertain app issues. What a way to be treated as a “Preferred” member!
Android
Feb 27, 2025
Can't log in
iOS
Feb 28, 2025
Locked out
Nothing appears to work on my screen
Android
Mar 1, 2025
Give yourself an extra 15 minutes when using this app, it takws a good 2 to 3 minutes to load, which is ridiculous. Why is the data not saved offline? You should click the app and it instantly load. Its not a game, its not social media, its all text with information on your rental? Its also 4 additional taps to get the proper return information for the airport, each tap taking an additional two minutes. Probably serving ads in the background....
Avis - Car Rental - Product Description
Need to rent a car on the go? The Avis Car Rental app has you covered. Exclusive to the Avis app, Avis Preferred members gain access to all features as well as exchanging or upgrading your car upon arriving at the rental location, quickly returning your car, locking and unlocking your car and more real-time rental features. Find your nearest Avis Car Rental locations, hours of operation, addresses and phone numbers at any time.

Avis Preferred members can also earn points by opting in upon check out. With the Avis app, you can make, modify or cancel reservations 24/7. Using the Avis app will also provide access to getting a receipt, viewing and reviewing past rentals and contacting Roadside Assistance for immediate help.

By tapping the Install button or by downloading the Avis App published by Avis Rent A Car System LLC, you consent to the installation of the Avis App and to its future updates and upgrades. You can withdraw your consent at any time by uninstalling the app. To request assistance with the removal or disabling of the Avis App, please contact us.

You acknowledge and understand and agree that the Avis App (including any updates or upgrades) may cause your device to automatically communicate with Avis’ servers to deliver the functionality described above and to record location-based information and usage metrics, (ii) affect app-related preferences or data stored in your device, and (iii) collect personal information as set out in our Privacy Notice at https://www.avis.com/privacy and in the Avis App Terms of Use at https://www.avis.com/mobiletou. The Avis App delivers push notifications. You may turn push notifications off in the “Preferences” tab.

Contact us at:
avis.com/mobilefeedback
Or contact us at 
Avis Rent A Car System LLC
Phone: 1-800-352-7900
Email: custserv@avis.com
Write: P.O. Box 699000
Tulsa, OK 74169-900
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