29
poor
AXS Tickets | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Entertainment
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
123 Reports
123 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
78 Reports
78 Reports
User Feedback
39%
iOS
78 Reports
78 Reports
61%
Android
123 Reports
123 Reports
AXS Tickets - Latest Quality Issues
iOS
Dec 18, 2024
Dreadful
In November, I purchased 3 tickets to an event and got a confirmation email saying I've got tickets. It's now the 18th of December and my tickets have vanished. I don't know what to do as customer support is useless can anyone help me 🙏🙏
Android
Dec 18, 2024
Unable to login due to error message saying to check my connection. I have followed all steps recommended by AXS agent, repeatedly installed, uninstalled, cleared cache etc. I can see the tickets in my account if I login online but can only sell or transfer them, so I assume cannot use them to get into the event and can only access the tickets through the app that doesn't work!!! Beyond frustrating. Surely there should be an alternative method of ticket delivery offered.
Android
Dec 18, 2024
Let's meet log-in on Chrome, but it won't let me log in on the app even when I changed my password.
Android
Dec 18, 2024
Won't allow a transfer link to download. Ticket details repeatedly NOT showing on mobile ID. All possible options tried! Gig tomorrow, hours wasted. "Oops sorry something went wrong" message not helpful. Sort out this glitch asap before I have a meltdown!
iOS
Dec 18, 2024
cust srvc
no help
Android
Dec 18, 2024
I haven't received my tickets, but received an email saying they'd been delivered to my AXS account. The navigation is a nightmare.
Android
Dec 19, 2024
Terrible does not work i have account but cannot view my tickets need someone to sort this out or send me a link for surport
Android
Dec 19, 2024
Can't even search for tickets. App having issues with my location. WTH, there is nothing wrong with my location.
Android
Dec 19, 2024
Cannot buy tickets for expensive multiday event, tried on multiple devices with multiple credit cards. Unable to process, even tho clean record and no probs doing same before. So tired of this. Then they send a support ticket for axs UK, and now I need a new pwd and it says problem fixed, but no one has responded.
AXS Tickets - Product Description
Tap for tickets to see the artists and teams you love. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can’t go, and more. It’s all a fan needs, all in one app. BUY THE PERFECT TICKETS Front row or on the aisle? Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. EASILY SELL YOUR TICKETS Plans can change. If you have seats from AXS but can’t make it, quickly list the tickets for sale from your account and reach tons of potential buyers. USE TICKETS WITH THE APP No paper required. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. TRANSFER TO FRIENDS It’s super easy. Stop hand-delivering tickets or waiting at the entrance for everyone to arrive – quickly transfer tickets to friends and meet them at your seats. DISCOVER GREAT EVENTS There’s so much to see. Find out when your faves are coming to town, check out what’s happening soon, and browse events by your interests – from basketball and rock to comedy and theater.
All intellectual property rights, including trademarks and word marks, are the property of respective owners