43
poor
BankMobile App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
19 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
49 Reports
49 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
28 Reports
28 Reports
User Feedback
36%
iOS
28 Reports
28 Reports
64%
Android
49 Reports
49 Reports
BankMobile App - Latest Quality Issues
Android
Nov 12, 2024
To many sign in issues
Android
Nov 12, 2024
I wish Colleges and Universities had a better way of issuing refunds because Bankmobile is not a good source. They are currently still holding my funds and will not release them to my bank. I've called numertimes and each time they tell me something different. I am fed up.
Android
Nov 13, 2024
Whatever update was just done completely ruined the app. The "plaid" service that links your external account to your primary bank doesn't work. I was transfering my money just fine a couple weeks ago and now it doesn't work. Even worse I set up an automatic transfer every Monday only to get errors and fail the wire transfer. Only way I would get my money is if I manually got online (not though the app) and did it myself. Please fix this it's getting increasingly disappointing.
iOS
Nov 13, 2024
Miserable
I want to cry every time I call their customer service line. They're rarely helpful (not the staff's fault, but the system). It's difficult to get anything done, and now I've had to call 3 times and be put on hold each time to cancel the account. It's still not cancelled. I'm not sure any other bank is better, but this one definitely feels like the worst escape room ever designed.
Android
Nov 14, 2024
It is completely horrid that you don't warn your users about any updates and then we get stuck unable to get into our cards or accounts because there's absolutely no warning of when your servers will be down for possibly DAYS.
iOS
Nov 15, 2024
App does not work
This app keeps locking me out because it can't go to the correct page to allow me to put my information in. I've tried the app, I've tried logging on through the internet, and the same thing happens. I have not been able to access my account for a long time. The hold time for customer service is ridiculously long. Unacceptable. I'll be getting rid of this bank.
Android
Nov 16, 2024
They don't tell you nothing when it comes to student refund. It has been 22 days, and it doesn't take this long. When you try to ask if there is issue, they don't even check your account. 23 days today, you replied wait and the school knows and the school told me to ask bank mobile. BM is really really slow
Android
Nov 17, 2024
The app keeps crashing not letting me log into it
Android
Nov 18, 2024
Can't recover my password and I'm getting no help
BankMobile App - Product Description
BANKING ON THE GO! Bank smarter wherever you are with the BankMobile app! Download the app today to take charge of your financial future! EARN INTEREST Make your money work for you by taking advantage of our interest-bearing accounts. THE ESSENTIALS Check your balance, view recent transactions, and transfer money. 55,000 FEE-FREE ALLPOINT® ATMS Find the one nearest you! The location, availability, and hours of operation may vary by merchant and is subject to change. SNAPSHOT Become the master of your financial universe. Check your cash flow and set aside money for expenses. DEBIT CARD ON/OFF SWITCH Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. MOBILE CHECK CAPTURE Make quick deposits with your mobile device. Tap! Snap! Deposit! PASSPORT Access deals & discounts, Instant Win games, and Surprise & Delights by managing your Passport dashboard. BILL PAY Easily pay bills from the app. FAQs Have a question? Get answers quickly through our interactive FAQ database. 1 Funds from payroll-related direct deposits may be made available up to two days early. Early access to payroll deposits applies to the direct deposit of funds from your employer. Employer direct deposits vary and, as a result, it is not possible to guarantee early access to your pay. Factors that will affect this include the sender’s deposit description used and the timing of their submission of deposit. In order to provide this service, we generally post such deposits on the business day we receive notice that the deposit is scheduled, which may be up to two (2) business days earlier than the payer’s scheduled payment date. In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. As an example, benefits that generally would not receive early access include but are not limited to unemployment, retirement, pension, civil service, railroad retirement and veteran’s payments.
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