50
poor
BankMobile App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
43 Reports
43 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
25 Reports
25 Reports
User Feedback
37%
iOS
25 Reports
25 Reports
63%
Android
43 Reports
43 Reports
BankMobile App - Latest Quality Issues
Android
Jan 30, 2025
I gave this useless bank many chances, but they keep on failing me.. I can't log into my account, and customer care is even worse. God, i am done with this useless bank. I can't do this anymore
iOS
Jan 30, 2025
AWFUL AWFUL AWFUL
This app is truly horrible. Transferring money is impossible, customer service does not help. They want you to stay in their app only. DO NOT USE.
Android
Jan 31, 2025
it's a decent app, I just don't like how it takes forever for things to show up and it doesn't give a proper description of the charges
Android
Jan 31, 2025
Too many technical issue support
Android
Feb 1, 2025
This app is infuriating. I have a horrible experience with the app not working for me. I have to constantly clear the cache and data and restart my phone to MAYBE get it to work. There is no option to do transfers by phone so my only option is to use a laptop or computer which isn't convenient. Ever since the major update last year, I have been extremely unhappy. I have opened an account with another bank and hope to close this BMTX account by the end of the month. Such a frustrating experience
iOS
Feb 1, 2025
Card number
Just recently I temporarily misplaced my card, but I know I can call customer service and they could give it to me, however it's very hard to do so. It's like little to no effort into doing so. I know identity needs to be verified and I told them they don't even try to verify my identity they just let me know I've been calling a lot of times which is what I don't want to hear in an already stressful situation.
Android
Feb 2, 2025
This is presented as the quickest way to receive refunds for college students, but there is a cost to getting the money fast. There are way too many restrictions placed on how I can use my funds and how much of them I can use. I used to be able to add money to my cash app easily, but now I can't even link my card. The mobile version of the app doesn't allow you to wire the money out either, I have to do it from my laptop. Overall, they make it hard to spend / do anything with your own money.
Android
Feb 2, 2025
I am having the same problem as some of the others that have done a review. The app will not open I have uninstalled it and reinstalled it and still will not open I went and checked my phone settings to make sure everything was ok and it is. I really need this app to open. I will re rate after I can open the app again.
Android
Feb 3, 2025
I'm having an issue receiving the code for my account, even after resending it.
BankMobile App - Product Description
BANKING ON THE GO! Bank smarter wherever you are with the BankMobile app! Download the app today to take charge of your financial future! EARN INTEREST Make your money work for you by taking advantage of our interest-bearing accounts. THE ESSENTIALS Check your balance, view recent transactions, and transfer money. 55,000 FEE-FREE ALLPOINT® ATMS Find the one nearest you! The location, availability, and hours of operation may vary by merchant and is subject to change. SNAPSHOT Become the master of your financial universe. Check your cash flow and set aside money for expenses. DEBIT CARD ON/OFF SWITCH Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. MOBILE CHECK CAPTURE Make quick deposits with your mobile device. Tap! Snap! Deposit! PASSPORT Access deals & discounts, Instant Win games, and Surprise & Delights by managing your Passport dashboard. BILL PAY Easily pay bills from the app. FAQs Have a question? Get answers quickly through our interactive FAQ database. 1 Funds from payroll-related direct deposits may be made available up to two days early. Early access to payroll deposits applies to the direct deposit of funds from your employer. Employer direct deposits vary and, as a result, it is not possible to guarantee early access to your pay. Factors that will affect this include the sender’s deposit description used and the timing of their submission of deposit. In order to provide this service, we generally post such deposits on the business day we receive notice that the deposit is scheduled, which may be up to two (2) business days earlier than the payer’s scheduled payment date. In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. As an example, benefits that generally would not receive early access include but are not limited to unemployment, retirement, pension, civil service, railroad retirement and veteran’s payments.
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