62
fair
BankMobile App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
19 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
60%
Android
33 Reports
33 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
22 Reports
22 Reports
User Feedback
40%
iOS
22 Reports
22 Reports
60%
Android
33 Reports
33 Reports
BankMobile App - Latest Quality Issues
iOS
Feb 27, 2025
App is alright
As my first bank account, it's alright. I really miss the Snapshot feature though; It made it easy for me to not spend all my money as I could allocate a portion of my funds to a digital money envelope & not use it. Now that it's gone, I find it hard to see when I spend more than I put away.
iOS
Feb 28, 2025
TERRIBLE
I've had the worst experience with this bank. My app never works, I've ordered 2 cards since November it is now February and still haven't received either. Confirmed my address have funds in my account I cannot access & continue to get put on hold for hours at a time with no help whatsoever.
iOS
Feb 28, 2025
Third times a charm
I send my tax money to this bank and work deposits and everything they told me 24-48 hours before they get to my case I'm nervous this how I pay my bills I'm a single mom ALL of my money is in there I pray they fix this issue before this week is over
iOS
Feb 28, 2025
Don’t recommend
Honestly I don't recommend this app for banking. I had to get it to receive a refund from my school. You have to verify your identity before being able to do anything which I get, however I sent in the documents, they got reviewed the same day and I received an email stating my identity was verified. When I check the app my account is still on hold and says I need to send in more info, I do that and it's been 2 almost 3 days, I contacted support a day ago and haven't heard anything back. I have no access to my money 3 almost 4 days later. I would honestly like to test out the app but I can't do ANYTHING
iOS
Mar 1, 2025
Is this a joke
FIX YOUR WEBSITE. I can't even look at my account it just loads n buffers I know it's your website bc when I check my actual bank it works just fine 🤦🏾♂️
iOS
Mar 1, 2025
Use to be better
I used this app for years and overtime the apps quality has dwindled. The app itself just doesn't work for me however the customer service is amazing so it measures up for the broken app
iOS
Mar 3, 2025
They steal money
Avoid this bank at all costs! If needed for school refunds please have it sent to another card if you want access to your money. This bank will freeze everyone's account for DAYS for “maintenance” I was unable to use or access my account nor my funds as my card has been locked too. On top of there being zero customer service as the phone lines were taking too long and everyone but myself was getting help from their twitter account which I still don't understand. Terrible company! Response from company are not helpful and customer support is rude and unprofessional! App stays broken you won't have access to your money for days with “random fees” reporting to BBB and a police report for these missing funds
Android
Mar 7, 2025
How do I sign up?? The only option is to login this looked really interesting too pls help can't find info anywhere
iOS
Mar 8, 2025
They steal money
Avoid this bank at all costs! If needed for school refunds please have it sent to another card if you want access to your money. This bank will freeze everyone's account for DAYS for “maintenance” I was unable to use or access my account nor my funds as my card has been locked too. On top of there being zero customer service as the phone lines were taking too long and everyone but myself was getting help from their twitter account which I still don't understand. Terrible company! Response from company are not helpful and customer support is rude and unprofessional! App stays broken you won't have access to your money for days with “random fees” reporting to BBB and a police report for these missing funds **please google review this bank first 3.4 on Trustpilot 😂😭 outta five!!
BankMobile App - Product Description
BANKING ON THE GO! Bank smarter wherever you are with the BankMobile app! Download the app today to take charge of your financial future! EARN INTEREST Make your money work for you by taking advantage of our interest-bearing accounts. THE ESSENTIALS Check your balance, view recent transactions, and transfer money. 55,000 FEE-FREE ALLPOINT® ATMS Find the one nearest you! The location, availability, and hours of operation may vary by merchant and is subject to change. SNAPSHOT Become the master of your financial universe. Check your cash flow and set aside money for expenses. DEBIT CARD ON/OFF SWITCH Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. MOBILE CHECK CAPTURE Make quick deposits with your mobile device. Tap! Snap! Deposit! PASSPORT Access deals & discounts, Instant Win games, and Surprise & Delights by managing your Passport dashboard. BILL PAY Easily pay bills from the app. FAQs Have a question? Get answers quickly through our interactive FAQ database. 1 Funds from payroll-related direct deposits may be made available up to two days early. Early access to payroll deposits applies to the direct deposit of funds from your employer. Employer direct deposits vary and, as a result, it is not possible to guarantee early access to your pay. Factors that will affect this include the sender’s deposit description used and the timing of their submission of deposit. In order to provide this service, we generally post such deposits on the business day we receive notice that the deposit is scheduled, which may be up to two (2) business days earlier than the payer’s scheduled payment date. In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. As an example, benefits that generally would not receive early access include but are not limited to unemployment, retirement, pension, civil service, railroad retirement and veteran’s payments.
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