31
poor
Bank of Ireland Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
47 Reports
47 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
10 Reports
10 Reports
User Feedback
18%
iOS
10 Reports
10 Reports
82%
Android
47 Reports
47 Reports
Bank of Ireland Mobile Banking - Latest Quality Issues
iOS
Nov 12, 2024
Always
Always down. Not reliable at all when in need specially when you are abroad it will not work. I have decided to move my business and personal account to another Irish bank who should be reliable and works all the time.
Android
Nov 13, 2024
App is on the lower end of OK. Quite outdated. The fact that a bank is statement is not instantly available going into the year 2025 is ridiculous.
iOS
Nov 14, 2024
Missing push notifications
I don't understand why the application does not support notifications, for example, when I receive money on the account, when a direct debit, standing order, one-time order is executed...
Android
Nov 14, 2024
Love the app. Only gave 4 stars due to the fact when looking for a transaction before a statement is due you have to scroll and 'load more' . Very annoying if you have to go back up to 3 months
iOS
Nov 15, 2024
Printing on mobile
It would be great if you could print a credit transfer from the mobile app. Even print to file. I don't use the app to makes payments as I can't print it for my records.
Android
Nov 15, 2024
Clunky, but works and seems secure. However, there are times when it stalls between screens, sometimes for ten or more seconds, no matter the wi-fi connection.
iOS
Nov 16, 2024
Awful
The app is extremely slow, not easy to navigate and is somehow using 3.5 gigabytes storage of my phone's storage. Very poorly designed, please improve.
Android
Nov 19, 2024
Looks and feels like an app from many decades ago. Really need to launch a better app.
Android
Nov 19, 2024
Impossible to connect for the past 12 hours. Very annoying!!
Bank of Ireland Mobile Banking - Product Description
Bank of Ireland Mobile Banking allows you to perform your banking 'on the go'. We’ve now added biometric login for both RoI and UK customers, giving you the option of faster login using your face or fingerprint. We’ve also made several small changes and fixes, including a keypad issue with PIN login on some device types, and displaying the first line of your address within the change of address feature. What else is new? • Consent management dashboard, for your open banking connections to other banks or service providers • Don’t recognise a transaction? There’s now a help info link on the transactions screen • We’ve also streamlined our in-app cookie policy • We’ve added a number of small fixes and performance improvements Get the most from your mobile. Get the BoI app now. • Manage your cards from your mobile • Apply for a mortgage, personal loan or overdraft • Get insurance for home, car, travel and family • Check your balances and history • Pay other BoI customers through their mobile phone numbers • View and export statements for the last 7 years • Set up, amend or cancel standing orders • Cancel direct debits Already registered for 365 online? Now get your device registered: • Open the app and log in • We’ll text you an activation code • Enter the code into the app • We’ll register your device • Give the device a unique name and you’re all set Not registered yet for 365 online? Call us on 0818 214 365 and let’s get you activated. Need more info? Check out bankofireland.com/help-centre/
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