55
fair

Bank of Ireland Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
18 Points Past 30 Days
Category: Finance
Work at Bank of Ireland? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Bank of Ireland? Unlock additional insights
Android unitQ Score
Android User Feedback
75%
Android
57 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
19 Reports
User Feedback
25%
iOS
19 Reports
75%
Android
57 Reports
Bank of Ireland Mobile Banking - Latest Quality Issues
Android
Dec 14, 2024
Glitchy AF, really poor service. Self serve options are mostly useless and you still need to log on to a computer to do any meaningful banking. Can't see transaction names like on Revolt which is an overall much better app and rarely has issues. Constant maintenance on app as well which never seems to actually improve anything. Typical Irish app in my opinion, as someone with a background in app development, this was created with a basic structure by mediocre coders, sold, and never improved on
Android
Dec 14, 2024
I have this app 3 months and it seems to be down more often that it's working, It never tells you why it's down just that you have a problem logging in. A simple message as to why it's not working would be useful. There cannot be that much maintenance to do on it.
Android
Dec 14, 2024
I'm astounded this app has some half decent reviews. The app is a mess and barely functions👍 I no longer get notifications from the app to confirm payments. All Irish banks are awful with Bank of Ireland being the worst. Better off moving revolut or bunq now.
iOS
Dec 16, 2024
Sharon1504
The APP is very antiquated & slow to use. It takes way longer to do simple transactions on this APP compared to similar other banking apps.
Android
Dec 18, 2024
20 years behind all other apps. Moving money from boi savings to boi current account takes them 4 days - no reason to stay with this bank
Android
Dec 19, 2024
A completely non practical service, I have this app on my tablet and now I have to update my app but it says this tablet isn't compatible to update the app so I have no access to my bank account now.
Android
Dec 19, 2024
The app is lacking some basic functions such as a rolling balance. It's very useful to be able to look back in time and to see what my balance was on a particular moment in time. Downloading my statement is a clunky process. In other banking apps, I can select a start and end date and the pdf is instantly exported. Adding payees should be easier too. I would like to be able to bypass having to wait for an initial time period to pass to send money to a payee by use of a verification process.
Android
Dec 19, 2024
Horrendous. Look at SLSP app, Revolut or TatraBank. There's nothing helpful, nothing that would make my banking want to be done from phone, it also looks like unprotected website.
Android
Dec 21, 2024
Very limited both in functionality and information compared to my old bank's app and compared to Revolut, for example. There are no statements for transactions, no confirmation for account ownership, no banking mailbox, no stocks, nothing. The site is no better. Basically just a copy of the app. I've never seen a more barebones banking app, ever...
Bank of Ireland Mobile Banking - Product Description
Bank of Ireland Mobile Banking allows you to perform your banking 'on the go'.

We’ve now added biometric login for both RoI and UK customers, giving you the option of faster login using your face or fingerprint. We’ve also made several small changes and fixes, including a keypad issue with PIN login on some device types, and displaying the first line of your address within the change of address feature.

What else is new?
•	Consent management dashboard, for your open banking connections to other banks or service providers
•	Don’t recognise a transaction? There’s now a help info link on the transactions screen 
•	We’ve also streamlined our in-app cookie policy
•	We’ve added a number of small fixes and performance improvements

Get the most from your mobile. Get the BoI app now.

•	Manage your cards from your mobile
•	Apply for a mortgage, personal loan or overdraft
•	Get insurance for home, car, travel and family 
•	Check your balances and history
•	Pay other BoI customers through their mobile phone numbers 
•	View and export statements for the last 7 years
•	Set up, amend or cancel standing orders
•	Cancel direct debits

Already registered for 365 online? Now get your device registered:

•	Open the app and log in
•	We’ll text you an activation code 
•	Enter the code into the app 
•	We’ll register your device
•	Give the device a unique name and you’re all set

Not registered yet for 365 online? Call us on 0818 214 365 and let’s get you activated.

Need more info? Check out bankofireland.com/help-centre/
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners