Quality degradation at bash™  
Users report higher volume of Quality Issues than usual
70
good

bash™ | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
93%
Android
132 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
10 Reports
User Feedback
7%
iOS
10 Reports
93%
Android
132 Reports
bash™ - Latest Quality Issues
Android
Dec 5, 2024
On Friday the 29th November, I anxiously waited for a sneaker to go on promo. Eventually when it did the BASH app prevented me from purchasing due technical errors. The following day the Sneaker was back to normal price and the app function normal. I reached out to BASH technical team, they acknowledged the error but couldn't assist in the problem. Very very disappointed. (I'm very sure the reply will be same as all the other replies. )
Android
Dec 5, 2024
I order on the on the 30th November black Friday special buy one get one free but i only receive 1 bag
iOS
Dec 6, 2024
Wasted my time
I pay for the order and I haven't received it yet this is the 6th day no positive feedback
Android
Dec 6, 2024
Logistics are a nightmare. I cannot be waiting a 5 days for a package to be delivered. And there's no updates, tracking is silent, nobody is saying anything as to what the hold up is. This was my second time ordering on bash and I'm not impressed. It just might be my last time
Android
Dec 6, 2024
I am extremely disappointed with the service l received at Bash and their appointed unprofessional so called couriers keep displaying misleading information whenever you track your order I have been waiting for my order since and the expected delivery date was 3rd of Dec as it was showing out for delivery up to now haven't received it. I would caution others against buying from Bash until significant improvements are made 😩😩
iOS
Dec 7, 2024
Bad service
Unfortunately i don't have anything good to say as Ive had 2 bad experiences thus far. I think its better to look elsewhere if customer service is high on your priority list.
iOS
Dec 8, 2024
Wasted my time
I pay for the order at 29 November and I haven't received it yet this is the 6th day no positive feedback but in your website you said it takes 3-5 days but that's not true based on what I see even today there's no response no update and whatsoever 😡😡😡
iOS
Dec 11, 2024
Disappointed
I am deeply disappointed with my recent sneaker orders. While the first pair arrived on time, the second order was canceled a week later due to transit damage. I was informed that a refund would be automatically processed upon cancellation. I am frustrated that I was not given the option to receive the same item, which is still available in my size in-store. I specifically made this purchase to take advantage of the Black Friday sale, and the 10 working day refund waiting period (about 14 days including weekends) is unreasonable. This level of service is completely unacceptable, and I cannot recommend it to anyone.
iOS
Dec 13, 2024
No Online Returns
I cannot support an online shopping app that does not handle online returns. Absolutely archaic. Awful!!!
bash™ - Product Description
Welcome to Bash - where you’ll get exclusive online access to your favourite TFG stores and most-loved brands, all on one user-friendly shopping platform.

Bash brings together the best in fashion, jewellery, beauty, sports, home and tech so you can shop and checkout with ease. For the latest trends, style news, deals and daily inspiration, follow @friendsofbash too.


Shipping options
Free delivery for orders over R500 (excluding furniture) to your door within 3 - 5 working days. Free collection from 800+ collection points. End to end order tracking is available for active orders.


Free returns
Free returns (excluding furniture) to 3,000+ TFG stores, or we can arrange a courier collection from your preferred address.


Payment methods
Payment options include Credit and Debit cards (Visa and MasterCard), your TFG Money Account card and EFT. You can also apply TFG gift cards. 


Swipe, save and earn with TFG Money and TFG Rewards
You can use your TFG Money Account card to shop on the Bash app. You’ll have access to your account statement and be able to pay your monthly instalment.
Plus, take advantage of the TFG Rewards programme for thousands of exclusive deals every week.

For any assistance, our Bash Support team will be available during operating hours.
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