78
good

BBVA Spain | Online banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Finance
Work at BBVA? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at BBVA? Unlock additional insights
Android unitQ Score
Android User Feedback
86%
Android
743 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
123 Reports
User Feedback
14%
iOS
123 Reports
86%
Android
743 Reports
BBVA Spain | Online banking - Latest Quality Issues
Android
Feb 28, 2025
I have been with them for many years and everything has always been perfect, but yesterday I suffered a scam and BBVA made me understand that they cannot guarantee online purchases, so it is no longer useful. They only confirmed that online purchases are not safe, at least with BBVA.
iOS
Feb 28, 2025
It doesn't work Goals
For 2 weeks now, when I try to access my goals and enter one, it logs out and does not allow me to do anything, not even transfer money or see movements.
iOS
Feb 28, 2025
disappointed
What a disappointment, being leaders in online banking, I don't know how you change the app. WHAT WORKS IS NOT TOUCHED!!! Shame on you, half of them are advertising.
Android
Feb 28, 2025
It is a very complete app, I would say the best of all the banks. For a week now I have been having problems making contributions or withdrawing from my goals. When I enter any of the goals, the app closes automatically. I have been able to make the movements I need by uninstalling and reinstalling the app, but it is not convenient when I have to make transactions frequently because it would mean repeating the entire process from scratch. I hope this can be fixed.
Android
Mar 1, 2025
The app is getting worse and worse. Now, to log in, you have to tap the screen three times: once to remove the ads, once to say you want to log in, and then tap your fingerprint. The ideal thing would be to have the app ask for my fingerprint when I open it and log in directly.
Android
Mar 1, 2025
I'm fed up with notifications that don't interest me. If I block them, I won't get any more payment notifications. I'm leaving the bank just because of this and the welcome messages. Also: It takes twice as long to open than the competition. When it loads, everything appears and you go to click on the account, just before, a button appears there to request a loan and you click it by accident. On top of that, there's no easy way to file a complaint. Oh, and they don't accept Yubikey, OTP, Passkey or anything secure. Even eBay is safer.
Android
Mar 1, 2025
Pathetic, they keep coming up with ads and ads, so you hire more services, you click on it by unsubscribing, and shortly after they come back again, they do nothing but annoy, dedicating themselves to making a simpler and more direct application.
Android
Mar 1, 2025
Well, I'm going to uninstall it and change banks. I haven't been able to access my account for over a month and I can't even make online purchases. I've tried to speak to the help center and there's no way with the damn machine, and the branch hasn't even given me any help.
Android
Mar 1, 2025
Until today it was working great but the transfers have stopped working, at least internal ones between your accounts or goals, and the money stays frozen there while it takes you out of the app to login without giving you time to see the error message. A serious failure that I didn't expect in an app of this caliber, honestly.
BBVA Spain | Online banking - Product Description
With the BBVA App you can make your transactions and manage your finances easily and intuitively, as well as send and receive money with Bizum.

Start saving and controlling your accounts, even those of your other banks, from a single place.

It has tools that will help you improve your financial health, so you can gradually build your financial cushion.

Not a customer? Download the app and try it without obligation or open your Online Account without commissions in just 10 minutes.

With the Amigo Plan, you will earn money if you invite or are invited to BBVA.

And if you have children, you can open their Online Account. They will have a card and app adapted with Bizum from the age of 12.

OPERATE FROM YOUR ONLINE BANKING WHENEVER YOU WANT!
● Improve your financial health month by month and reach your savings goals: save money with less effort, plan your retirement and make the most of your savings with BBVA Mutual Funds. 
● Activate push notifications to monitor your card movements and payments. 
● Turn your cards on and off from your app and don't worry if you lose them. 
If you have any questions, ask Blue, our virtual assistant. 

ALL THIS AND MORE AWAITS YOU IN THE BBVA APP.
 
MORTGAGES
Discover with our mortgage simulator the amount you could have available to start your future home.
 
BIZUM
Send and receive money instantly. All you need to do is give your phone number or know the recipient's number. In addition, you can now use Bizum to pay at online merchants easily and securely from the App.
 
INSURANCE
Choose and manage your car, home, health or life insurance. Find the information you need to find the type of insurance that fits your needs.

LOANS
Apply for your personal loan without leaving your app. You will have all the information you need to find and contract the loan that best suits your needs.

FREELANCERS, SMES AND COMPANIES:
If you are self-employed, have an SME or manage an SME, from your BBVA App you can keep track of your operations and request financing for your daily activity.

PENSION PLANS
We will help you choose the pension plan that best suits your age and investment profile. You can make contributions and transfers from your cell phone.

CARDS
Check your transactions and operate with your credit, debit and prepaid cards. And if you lose them, you can turn them on and off from the app to protect your money. 
 
AQUA CARD
The most revolutionary card on the market. No printed numbers and a dynamic CVV that changes for each online purchase, making your payments more secure. When you need it, you can check your numbering and get your CVV from your App.

INVESTMENT FUNDS
Find the investment funds that best suit your profile and objectives. You can also make contributions and transfers. We will help you manage your funds to get a return on your savings. 

FINANCIAL HEALTH
Take a look every day at the graphs that will show you the state of your accounts, keep track of expenses and income to save easily and get your financial cushion. 

BLUE
It is BBVA's virtual assistant. It allows you to consult the movements you have made, helps you in your daily management and solves any doubt related to your account. You can talk to it, for example, to consult your movements.

SECURITY
You have biometric access to the BBVA app to protect access to the private area. In addition, we will give you advice and information on cybersecurity so you can protect your data and your money.
 
DO YOU HAVE ANY QUESTIONS OR SUGGESTIONS?
Send us your comments to bbvabancamovil@bbva.com. 
If your terminal is not compatible, you can use the BBVA Mobile Banking web service by accessing bbva.es from your browser.
Want to improve your unitQ Score by 20% within 30 days?
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