83
good
BBVA Spain | Online banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
89%
Android
801 Reports
801 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
97 Reports
97 Reports
User Feedback
11%
iOS
97 Reports
97 Reports
89%
Android
801 Reports
801 Reports
BBVA Spain | Online banking - Latest Quality Issues
Android
Apr 1, 2025
impossible to open the account I don't understand anything unintuitive
Android
Apr 2, 2025
I can't register with the photos, which is done in this case
Android
Apr 2, 2025
The app doesn't work, I've been trying to access it for 20 minutes
Android
Apr 2, 2025
What a horror of application. I can't find anything.the movements are impossible to see well....
Android
Apr 2, 2025
The possibility of resetting the password is offered, by capturing ID and selfie if you do not have a card, but you carry out the process and it tells you that there has been a problem in the capture of the photos. The one with the ID card, or the selfie? It is not known because it does not indicate anything else. You start the process all over again and you can spend the day taking selfies without success. When it finally seems that everything is correct, then the fault is with the App, but it sends you at the beginning of the process to take another 100 selfies.
Android
Apr 2, 2025
I've been trying to make a transaction for a day and the App doesn't work. I am a new customer and I am absolutely disappointed with the service.
Android
Apr 2, 2025
A "technical incident" prevents you from making an electronic payment. And since you've gotten exquisite and all payments have to go through the app's security code, I can't do it. My money and my purchase interests are "sequestered" by your incapacity. Any problem or attack on your app leaves us without a payment tool, and do you want us to give you our biometric signature when you are not able to make a simple app work well?
Android
Apr 2, 2025
Well, I have to say that before this application was going very well, I don't know what has happened lately but without a doubt, it is no longer what it was, where there was reliability, (which is the only thing that this bank offers), now there is investment. Like everything, this review is born from several problems, for the moment my transfers disappeared. It serves as a complaint, and get your act together.
Android
Apr 2, 2025
they have not solved both the bank and the customer service, nothing at all, however, in another app of another bank I have had the same problem and they have solved it for me, BBVA does not have technicians, the other banks do and they solve it quickly, that is my downside
BBVA Spain | Online banking - Product Description
With the BBVA App you can make your transactions and manage your finances easily and intuitively, as well as send and receive money with Bizum. Start saving and controlling your accounts, even those of your other banks, from a single place. It has tools that will help you improve your financial health, so you can gradually build your financial cushion. Not a customer? Download the app and try it without obligation or open your Online Account without commissions in just 10 minutes. With the Amigo Plan, you will earn money if you invite or are invited to BBVA. And if you have children, you can open their Online Account. They will have a card and app adapted with Bizum from the age of 12. OPERATE FROM YOUR ONLINE BANKING WHENEVER YOU WANT! ● Improve your financial health month by month and reach your savings goals: save money with less effort, plan your retirement and make the most of your savings with BBVA Mutual Funds. ● Activate push notifications to monitor your card movements and payments. ● Turn your cards on and off from your app and don't worry if you lose them. If you have any questions, ask Blue, our virtual assistant. ALL THIS AND MORE AWAITS YOU IN THE BBVA APP. MORTGAGES Discover with our mortgage simulator the amount you could have available to start your future home. BIZUM Send and receive money instantly. All you need to do is give your phone number or know the recipient's number. In addition, you can now use Bizum to pay at online merchants easily and securely from the App. INSURANCE Choose and manage your car, home, health or life insurance. Find the information you need to find the type of insurance that fits your needs. LOANS Apply for your personal loan without leaving your app. You will have all the information you need to find and contract the loan that best suits your needs. FREELANCERS, SMES AND COMPANIES: If you are self-employed, have an SME or manage an SME, from your BBVA App you can keep track of your operations and request financing for your daily activity. PENSION PLANS We will help you choose the pension plan that best suits your age and investment profile. You can make contributions and transfers from your cell phone. CARDS Check your transactions and operate with your credit, debit and prepaid cards. And if you lose them, you can turn them on and off from the app to protect your money. AQUA CARD The most revolutionary card on the market. No printed numbers and a dynamic CVV that changes for each online purchase, making your payments more secure. When you need it, you can check your numbering and get your CVV from your App. INVESTMENT FUNDS Find the investment funds that best suit your profile and objectives. You can also make contributions and transfers. We will help you manage your funds to get a return on your savings. FINANCIAL HEALTH Take a look every day at the graphs that will show you the state of your accounts, keep track of expenses and income to save easily and get your financial cushion. BLUE It is BBVA's virtual assistant. It allows you to consult the movements you have made, helps you in your daily management and solves any doubt related to your account. You can talk to it, for example, to consult your movements. SECURITY You have biometric access to the BBVA app to protect access to the private area. In addition, we will give you advice and information on cybersecurity so you can protect your data and your money. DO YOU HAVE ANY QUESTIONS OR SUGGESTIONS? Send us your comments to bbvabancamovil@bbva.com. If your terminal is not compatible, you can use the BBVA Mobile Banking web service by accessing bbva.es from your browser.
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