85
good
BBVA Spain | Online banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
93%
Android
1358 Reports
1358 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
107 Reports
107 Reports
User Feedback
7%
iOS
107 Reports
107 Reports
93%
Android
1358 Reports
1358 Reports
BBVA Spain | Online banking - Latest Quality Issues
Android
Dec 21, 2024
Of all the banking apps I have, it's the most complicated. Practically any problem involves going to an office
Android
Dec 21, 2024
You can't turn off notifications about safety tips. It should be one more option in the notifications menu.
Android
Dec 21, 2024
So much propaganda is annoying. The app is a service for the customer. This is how other serious banks understand it. To work, I have to go through a lot of advertising before it lets me do what I'm interested in. This is not the case in the apps of other banks.
Android
Dec 21, 2024
The app is very good, the problem comes when neither through the web nor through the app can change the access code. I get a FUNCTIONAL ERROR BY DEFAULT message, and I can't recover my password. The fingerprint reader on my phone is failing me and I dread the day when I won't be able to access my account in any way... I have tried to change the password with methods that required me to take a photo of the DNI, showing that I am the one who tries to change it and always reports an error... I don't know how to do it anymore...
Android
Dec 22, 2024
An app that is not intuitive at all and does not easily show the most common operations. Watching account movements can be quite an adventure. But it is true that it never fails or hangs
Android
Dec 22, 2024
So far I love the app (except for the constant spam). But you bombard us with having the best online app for banks in Spain, and today suddenly you change the conditions of the credit card and I MUST go to an office to communicate that the acceptance of payments that exceed the credit limit will not be applied? What a move
Android
Dec 22, 2024
The app is terrible, absolutely not native, a lot useless functions, adds everywhere, no support at all, bugs not fixing for years.
Android
Dec 22, 2024
They pay me my salary on Fridays and they don't put it on until Monday, a shame if they have money to spare
Android
Dec 22, 2024
Good afternoon, zero attention, of all my requests and questions to solve problems have been null, they have not solved anything. Everything is resolved by telling me that they will call me from my office as soon as possible, Monday or Tuesday. The people who have attended me contradicting themselves until I have told them and then they do tell you well, I do not understand why .thank you.
BBVA Spain | Online banking - Product Description
With the BBVA App you can make your transactions and manage your finances easily and intuitively, as well as send and receive money with Bizum. Start saving and controlling your accounts, even those of your other banks, from a single place. It has tools that will help you improve your financial health, so you can gradually build your financial cushion. Not a customer? Download the app and try it without obligation or open your Online Account without commissions in just 10 minutes. With the Amigo Plan, you will earn money if you invite or are invited to BBVA. And if you have children, you can open their Online Account. They will have a card and app adapted with Bizum from the age of 12. OPERATE FROM YOUR ONLINE BANKING WHENEVER YOU WANT! ● Improve your financial health month by month and reach your savings goals: save money with less effort, plan your retirement and make the most of your savings with BBVA Mutual Funds. ● Activate push notifications to monitor your card movements and payments. ● Turn your cards on and off from your app and don't worry if you lose them. If you have any questions, ask Blue, our virtual assistant. ALL THIS AND MORE AWAITS YOU IN THE BBVA APP. MORTGAGES Discover with our mortgage simulator the amount you could have available to start your future home. BIZUM Send and receive money instantly. All you need to do is give your phone number or know the recipient's number. In addition, you can now use Bizum to pay at online merchants easily and securely from the App. INSURANCE Choose and manage your car, home, health or life insurance. Find the information you need to find the type of insurance that fits your needs. LOANS Apply for your personal loan without leaving your app. You will have all the information you need to find and contract the loan that best suits your needs. FREELANCERS, SMES AND COMPANIES: If you are self-employed, have an SME or manage an SME, from your BBVA App you can keep track of your operations and request financing for your daily activity. PENSION PLANS We will help you choose the pension plan that best suits your age and investment profile. You can make contributions and transfers from your cell phone. CARDS Check your transactions and operate with your credit, debit and prepaid cards. And if you lose them, you can turn them on and off from the app to protect your money. AQUA CARD The most revolutionary card on the market. No printed numbers and a dynamic CVV that changes for each online purchase, making your payments more secure. When you need it, you can check your numbering and get your CVV from your App. INVESTMENT FUNDS Find the investment funds that best suit your profile and objectives. You can also make contributions and transfers. We will help you manage your funds to get a return on your savings. FINANCIAL HEALTH Take a look every day at the graphs that will show you the state of your accounts, keep track of expenses and income to save easily and get your financial cushion. BLUE It is BBVA's virtual assistant. It allows you to consult the movements you have made, helps you in your daily management and solves any doubt related to your account. You can talk to it, for example, to consult your movements. SECURITY You have biometric access to the BBVA app to protect access to the private area. In addition, we will give you advice and information on cybersecurity so you can protect your data and your money. DO YOU HAVE ANY QUESTIONS OR SUGGESTIONS? Send us your comments to bbvabancamovil@bbva.com. If your terminal is not compatible, you can use the BBVA Mobile Banking web service by accessing bbva.es from your browser.
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