93
epic
BECU | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
19 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
55 Reports
55 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
20 Reports
20 Reports
User Feedback
27%
iOS
20 Reports
20 Reports
73%
Android
55 Reports
55 Reports
BECU - Latest Quality Issues
iOS
Oct 31, 2024
Horrendous login ux
Very bad ux for logging in. I get locked out of my account regularly because of how the app stores username info. Also it's 2024 there should be a passkey login
iOS
Nov 5, 2024
Stay away
Great customer service! When they manage to mess up so often and offer an app that does not work, you need to have excellent customer service to help you through the obstacles. They say something's is fixed! You end your call feeling much better, only to look and see that nothing has changed and the job was not actually completed!! Thanks becu! I am done with becU!
Android
Nov 5, 2024
Very rarely shows accurate account balance. Things appear then disappear for a few days, things show paid and accounted for on Wed then next Monday they show pending again. You really need to keep track yourself which kinda defeats the purpose. Keep your own records and do t trust the app if your like me a live paycheck to paycheck, makes it very difficult to see what you actually have. Have 50 on my account yet 30 in overdraft fees. Nice
Android
Nov 7, 2024
The app won't load. I get a frozen black screen or the becu logo. It worked great untilthe last update. I've cleared fhe cache, uninstalled and reinstalled, still borked. ☹️
Android
Nov 8, 2024
New account holder & have not been able to log in to this since account creation. I don't feel like requesting support to use the application because it should just work. Thus, I just use the online web portal instead.
Android
Nov 9, 2024
I have tried to use the photo deposit function on a check many many times and it NEVER works and always says it is blurry yet my camera is perfectly fine and my lens is clean. It will say that the numbers at the bottom of the check are "unreadable" yet they are perfectly clear in the photos. This app is costing me my money as I can't deposit this check and I'm not anywhere close to a branch or ATM.
Android
Nov 12, 2024
Only usable if you never leave the app... The login timeout is ludicrously short: less than a minute seems like. This app is impossible to do business with because switching to any other app pretty much immediately logs you out.
iOS
Nov 13, 2024
Doesn’t play well with iOS 18.1 on iPhone 15 Pro
I have several pending transactions stuck at the top from the day I upgraded to the latest iOS. They've been there for 2.5 weeks and will be there into infinity. Regardless of offloading or deleting app and reinstalling.
Android
Nov 13, 2024
The app has always been really helpful and easy to navigate. I've pretty much only had positive experiences with this product for a few years. However, twice in the last month it's gone down for maintenance and hasn't come back up for days, without any advance notice from BECU at all. I haven't been able to log in for a solid week. I've un-installed and reinstalled it and it's simply broken right now. I can still access online banking but this lack of transparency is a bit alarming.
BECU - Product Description
Manage your finances in the palm of your hand: BECU’s app is designed to bring budgeting to your phone. Use the unique features to view not only your BECU accounts but also your credit cards, bank accounts and loans held elsewhere. The colorful, friendly design helps you track spending, review outstanding balances and expenses. The updated app also allows easy everyday banking. From transferring funds to locating ATMs and the ever popular mobile check deposit feature, it’s your money, simplified. BECU App Features and Benefits: • Combine and view your BECU and non-BECU financial accounts in one place • Budget based on your spending, income, debt and expense history • Locate the nearest BECU, ATM or shared branching partner credit union • Transfer funds • Deposit checks • View accounts • Pay bills and view payees • Review Alerts • Updated design and expansive user experience
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