34
poor
Best Buy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-36 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
66%
Android
1008 Reports
1008 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
529 Reports
529 Reports
User Feedback
34%
iOS
529 Reports
529 Reports
66%
Android
1008 Reports
1008 Reports
Best Buy - Latest Quality Issues
Android
Mar 1, 2025
App is laggy, but the biggest headache is when 'Drops' are released and you're stuck waiting in a line for items that are already sold out. Kicking you out and making you sign in again right when you're trying to get drop, impossible lines, and lag all make this app absolutely terrible. The 'Drops' exist solely to make you hand over your personal info. My advice- find a tech store that actually has a fair, usable app that doesn't cater to bots.
Android
Mar 1, 2025
Terrible app. Crashes anytime there is a tick up in traffic. Downloaded it for some special drops but the messed up an entire week of these drops on their own app.
Android
Mar 1, 2025
Drops don't work, get stuck in queue waiting for product that's not available
Android
Mar 1, 2025
Abysmal customer service. The drops are a bad joke.
Android
Mar 1, 2025
App freezes up and the "drops" don't work.
Android
Mar 2, 2025
The app lags
Android
Mar 2, 2025
Rating 1-star for the astoundingly terrible "drops" experience. Highly sought-after items result in being "in line" for an untold amount of time before realizing the item was out of stock within 2 minutes of the drops being active. Implement a better queue system, have transparency in how many products are actually available, and stop wasting an ungodly amount of time across all of your users.
Android
Mar 2, 2025
The drops are a joke. Stayed in line for 30 mins then 2 hrs of seeing if product is avaliable. What a scam.
Android
Mar 2, 2025
Downloaded it specifically to use the "Drops" feature and it failed every time within 30 seconds of the drop going live. Even when you're put in a waiting room, the app never moves you forward to the purchase and also never ends. I had the waiting room up for an hour on my phone and it never changed.
Best Buy - Product Description
Now the Best Buy app is more than just great hand-held shopping. It’s your fast, feel-good companion that can help you have more convenient and possibly even cooler Best Buy experiences, whether you’re at home, on your way to pick up, or shopping with us in-store. Ready when you are. Whether you want to pick up in store or have your order delivered to your car, use the app to let us know you’re on the way, and we’ll have it ready. Imagine the possibilities. Use the AR feature to imagine the perfect TV for your home theater. We’ve got tech surprises in all sizes. View ratings and 5-star reviews as you browse our huge selection of today’s top tech and toys. Get all the details. Browse products available now at stores near you. Track orders and deliveries. Scan and shop. Also find nearby service options and store details - including popular times to shop. And of course, find all the best deals right here. • Top Deals • Deal of the Day • Deals just for you • Open Box steals and more!
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