69
fair
Best Buy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
988 Reports
988 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
386 Reports
386 Reports
User Feedback
28%
iOS
386 Reports
386 Reports
72%
Android
988 Reports
988 Reports
Best Buy - Latest Quality Issues
iOS
Dec 17, 2024
Found a bug
I placed an order on Best Buy for in-store pickup. After the order was placed, I noticed a status bar appear in the Dynamic Island, showing the timeline for when the package would be ready. I waited a bit before opening the app and saw that the item was marked as ready for pickup. However, the status in the Dynamic Island never updated and remained stuck on “preparing for pickup.”
iOS
Dec 17, 2024
Horrible Update
I can no longer even access the app. Pointless to have it on my device at this point 😡
iOS
Dec 17, 2024
App is super slow
Not really sure why this is happening but the app runs incredibly slowly. I have a brand new iPhone 16 pro and the app is just very slow. Walmart, target, etc all run faster. Trying to add a duplicate of an item in the cart makes the app glitch for a second as well. I just think it needs to run a bit smoother.
iOS
Dec 17, 2024
Apple pay
The Apple Pay did not work, which made it more time-consuming to enter credit card information
iOS
Dec 18, 2024
App causes phone to heat up
I like the app, but it makes my iPhone 14 Pro heat up VERY hot when browsing on it. It's the only app that does it. I think it's due to the navigation stacking on top each search instead of only having the active search there.
iOS
Dec 18, 2024
Glitches
I wish it was easier to manage my credit card through the app but It always glitches when I'm trying to access my dashboard.
iOS
Dec 18, 2024
More like.. Worst Buy 🙄
PROS: it's an app vs. using the website on your phone CONS: the search is odd.. it doesn't pull up what you're looking for, but pulls words out what you searched for (Example: searched ‘Fujifilm film' - only the Fujifilm cameras were coming up, I had to add the word ‘packs' to the search) // the app can't handle prolonged usage; after a couple searches and some scroll-shopping the app began to lag and my phone started to heat up (like to the point where I had to close the app and wait a few minutes before using it again to check-out) // AND finally, the reason for 1 star as opposed to 2 stars, is because when I went to check-out I kept getting an error message.. until I clicked the OPTIONAL text alerts signup button. (LOL at them forcing people to get their alerts) Again, they should really look into renaming the place Worst Buy; that name is a perfect fit 😘
iOS
Dec 18, 2024
Optimize Performance
I do not understand how an app that displays pngs can't run on my supercomputer.
iOS
Dec 18, 2024
Painfully slow
Idk what happened to this app but it's so incredibly slow and ad filled that it's so cumbersome to use. I find myself often closing the app and shopping elsewhere. It's that aggravating! The in store experience isn't any better to be honest. BB has completely fallen off.
Best Buy - Product Description
Now the Best Buy app is more than just great hand-held shopping. It’s your fast, feel-good companion that can help you have more convenient and possibly even cooler Best Buy experiences, whether you’re at home, on your way to pick up, or shopping with us in-store. Ready when you are. Whether you want to pick up in store or have your order delivered to your car, use the app to let us know you’re on the way, and we’ll have it ready. Imagine the possibilities. Use the AR feature to imagine the perfect TV for your home theater. We’ve got tech surprises in all sizes. View ratings and 5-star reviews as you browse our huge selection of today’s top tech and toys. Get all the details. Browse products available now at stores near you. Track orders and deliveries. Scan and shop. Also find nearby service options and store details - including popular times to shop. And of course, find all the best deals right here. • Top Deals • Deal of the Day • Deals just for you • Open Box steals and more!
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