69
fair
Best Buy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
349 Reports
349 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
115 Reports
115 Reports
User Feedback
25%
iOS
115 Reports
115 Reports
75%
Android
349 Reports
349 Reports
Best Buy - Latest Quality Issues
iOS
Jan 24, 2025
Lags the more you use it.
Right as I'm typing this review. The phone is lagging because the Best Buy app is open. Not sure why, but lately it's been like that and seems like the more I use the app, the worse it gets.
iOS
Jan 24, 2025
Can’t load card to wallet
I can't load my card to the wallet because everytime I open the select state drop down menu my keyboard opens up and won't let me select a state! (I'm on a brand new iPhone 16 pro so it's not the phone)
iOS
Jan 25, 2025
Stick to the store!
Bought a digital game on the app, last time I did it only took 4 minutes to send the code. Now it's taking an hour. Unbelievable.
iOS
Jan 25, 2025
Online vs In store
You can't walk into a store and buy any open box item for the online price. Instead you have to purchase it online first and then pick it up. Horrible customer experience!!!
iOS
Jan 26, 2025
Glitchy App
The thing took 6 attempts of opening and closing the app to be able to check out…. Can't take my money if I can't check out!!
iOS
Jan 26, 2025
Annoying
Very frustrating
iOS
Jan 27, 2025
Worst service delivery
They do deliver with UPS and it's really hard for people to change instructions for the delivery. They returned my package twice. I have called both places and no one has offered any solution. It is frustrating. Disappointing. If you have the option to buy here, DON'T DO IT.
iOS
Jan 27, 2025
Mac
I purchased a Mac and was charged my order was never delivered! Never got a email confirmation that my order was cancelled till I called. It was for my son birthday
iOS
Jan 27, 2025
Lying customer service
It has been very tiring process as each customer service agent says different things and they never actually solve your problem. Terrible experience overall. Will never trust this company again..
Best Buy - Product Description
Now the Best Buy app is more than just great hand-held shopping. It’s your fast, feel-good companion that can help you have more convenient and possibly even cooler Best Buy experiences, whether you’re at home, on your way to pick up, or shopping with us in-store. Ready when you are. Whether you want to pick up in store or have your order delivered to your car, use the app to let us know you’re on the way, and we’ll have it ready. Imagine the possibilities. Use the AR feature to imagine the perfect TV for your home theater. We’ve got tech surprises in all sizes. View ratings and 5-star reviews as you browse our huge selection of today’s top tech and toys. Get all the details. Browse products available now at stores near you. Track orders and deliveries. Scan and shop. Also find nearby service options and store details - including popular times to shop. And of course, find all the best deals right here. • Top Deals • Deal of the Day • Deals just for you • Open Box steals and more!
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