78
good

BetterHelp - Therapy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
25%
Android
69 Reports
iOS unitQ Score
iOS User Feedback
75%
iOS
207 Reports
User Feedback
75%
iOS
207 Reports
25%
Android
69 Reports
BetterHelp - Therapy - Latest Quality Issues
iOS
Feb 24, 2025
Absurd start
Oh so international when it detects you're living outside the USA, then insists that you enter a US city or zip code to find a therapist.
Android
Feb 24, 2025
This app is a rip off they say u will be charged 45 for 4 weeks or if u choose this plan 65 a week but they don't tell you your going to be charged 100 extra
iOS
Feb 25, 2025
Awful underhand subscription
I subscribed to 4 x sessions at a reduced rate after finding an offer online. At the end of my second session, she advised she was on leave for 3 weeks and that I should contact better help about extending the offer. To my surprise better help advise that those sessions have been lost and I can only use them by resubscribing, for either 1 x weekly for £60 or 4 x sessions monthly for £180. As I am now out of work, neither of these is a viable option. Before choosing your therapist make sure and check that they don't have any upcoming time away booked as sessions in this time are lost. Better help said if I resubscribe the sessions would be issued back, but I am still lost as to how that would work. Subscription is for 4 weeks in advance which is what caused the issue in the first place. Just another money making machine with no care for the mental health of their patients.
iOS
Feb 27, 2025
Slow app with bad support
This app claims they want to help with mental health. After subscribing for 6 weeks and spending quite some time with their support I gave up, they care a great deal about charging their weekly fee of $90, but not so much about actually helping with my mental health.
iOS
Feb 27, 2025
App down
The app has been stuck on a page telling me that “my service is covered” for going on 3 weeks. I can't close the message box. BetterHelp has not given me any explanation or support. It's been 3 WEEKS. This app is meant to provide access to on demand therapy. It's been three weeks and this issue is still not fixed. Very disappointing.
iOS
Feb 27, 2025
Login and functionality
Really poor login experience makes me create a new password with every login. Great therapist but the app itself has trouble loading new pages or switching tabs etc.
iOS
Feb 27, 2025
Expensive
This is a very expensive service and the Therapist I used talked with me for 15 minutes in our first session then stopped responding and ended the chat. Very poor service
Android
Feb 28, 2025
Went through 5 therapists last year in a month and a half. All of which had issues. One of them shouldn't even be a therapist. I genuinely gave this app a shot and tried to find a therapist. [name] called my situation "unique" and "rarely happens."" But in my opinion, [name] could do more to make these so-called therapists to take accountability. At least they issued me a refund when I asked for it.
Android
Mar 1, 2025
The therapist is OK, but management is confused, n my opinion. Stayed with them, not even a month. Almost didn't accept my resignation. Turned my session off abruptly. Placed my membership on pause so I could do nothing. All without warning nor reason. That does not make me happy. Is that what they say? Deserve 2b HAPPY.
BetterHelp - Therapy - Product Description
BetterHelp is the convenient way to get professional help from a licensed therapist. With over 30,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

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BETTERHELP – FEATURES
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• Over 30,000 licensed, accredited, and highly experienced therapists
• Match with the right therapist for you based on your needs, preferences and location
• Send your therapist a message as often as you want
• Schedule live sessions with your therapist or use the secured messenger
• Gain access to constructive, educational group webinars

PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist based on your needs, preferences, and location. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

LICENSED AND TRAINED THERAPISTS
There are over 30,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.

HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed therapist based on your needs, preferences, and location. You and your therapist will get your own “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone.

You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist.

Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.

HOW MUCH DOES IT COST?
The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on factors like your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.
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