74
good

BetterHelp - Therapy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
26%
Android
76 Reports
iOS unitQ Score
iOS User Feedback
74%
iOS
217 Reports
User Feedback
74%
iOS
217 Reports
26%
Android
76 Reports
BetterHelp - Therapy - Latest Quality Issues
iOS
Mar 27, 2025
No insurance accepted
I wish that better help have an option to where it accepts insurance
Android
Mar 28, 2025
I am dealing with some very depressing things in my life right now. I signed up for this app since I can't afford regular therapy. I signed up for one of the group therapy sessions. It was supposed to be this morning at 11 AM. I joined the zoom meeting 10 mins early to be punctual. I waited and waited for almost an hour (thinking the teacher was running late maybe) and the host never started the meeting/nobody ever joined except me. I really needed someone to talk to, so that sucks.
Android
Mar 29, 2025
applying for financial aid as a student that needs therapy I don't earn any money and the best they can do is knock off 15 dollars I come from a third world country and your prices are ridiculous and you guys don't even keep data confidential I hope this app gets removed from all mobile stores and you people get what you deserve
iOS
Mar 29, 2025
Didn’t even help
Downloaded this app to talk about my mental health with someone… anyone. Stuff that I don't feel comfortable talking about with the people around me. And it won't even let me proceed past the questionnaire at the start because I've thought about committing in the last 2 weeks. God forbid a man needs help… thanks for helping me realize I will never get the help I need. Not even from a stupid app literally designed to help people like me. Or so I thought. Will be ending it soon, thx!
Android
Mar 31, 2025
They'd rather have my payment info first rather than insurance info. My plan would cover everything. I can't afford out of pocket. Just costs too much and worsens my mental health rather than helps
iOS
Mar 31, 2025
WORST HELP
No one helped when my therapist ghosted me?! No refund? No call back from support? It's been years and I'm still fuming about this, AND still searching for a good therapist. Betterhelp seriously set back my sense of trust and hope in therapy. Everyone says I need it, and I agree. I just want a safe space.
Android
Mar 31, 2025
Very unprofessional therapists. Had a therapist reschedule an appointment without notifying me(missed my appointment) that the appointment was scheduled for 3 pm and she changed it to 8 am last minute with no notice. Changed to a different one and I wasn't ever able to see her because she kept canceling our appointments. Waste of money.
Android
Apr 2, 2025
I couldn't find the right therapist and cannot afford to keep switching until I can find someone who fits. The app occasionally crashed during sessions as well.
Android
Apr 2, 2025
I have to be honest, I didn't have a good experience at all with my therapist. He wasn't helpful and tried to get me to pay extra even though all I got out of this service was some canned robotic responses. Definitely not worth the $500 a month that i spent for this service, and I advise anyone interested in this service to use caution.
BetterHelp - Therapy - Product Description
BetterHelp is the convenient way to get professional help from a licensed therapist. With over 30,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

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BETTERHELP – FEATURES
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• Over 30,000 licensed, accredited, and highly experienced therapists
• Match with the right therapist for you based on your needs, preferences and location
• Send your therapist a message as often as you want
• Schedule live sessions with your therapist or use the secured messenger
• Gain access to constructive, educational group webinars

PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist based on your needs, preferences, and location. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

LICENSED AND TRAINED THERAPISTS
There are over 30,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.

HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed therapist based on your needs, preferences, and location. You and your therapist will get your own “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone.

You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist.

Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.

HOW MUCH DOES IT COST?
The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on factors like your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.
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