77
good
BetterHelp - Therapy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
27%
Android
82 Reports
82 Reports
iOS unitQ Score
iOS User Feedback
73%
iOS
217 Reports
217 Reports
User Feedback
73%
iOS
217 Reports
217 Reports
27%
Android
82 Reports
82 Reports
BetterHelp - Therapy - Latest Quality Issues
Android
Jan 25, 2025
I enjoy BetterHelp and find it a great app for therapy. The group and private sessions are beneficial. However, as someone on a fixed income and blind, weekly payments are challenging even with financial aid. When a payment fails, my account is immediately inactivated without an extension, even if funds would be available in a few days. It would be helpful to have alternative billing cycles or extensions to avoid canceled sessions. I understand the need for payment, but life happens.
Android
Jan 25, 2025
I honestly just came here to give one star review because I'm just so incredibly annoyed by the YouTube ads.
iOS
Jan 25, 2025
Fake Therapy-Therapist was a NoShow
Do not fall for the ads. They will bill your card and the therapist can just not show up to the appointment.
iOS
Jan 26, 2025
Customer service
My therapist cancelled last session and advised me to get a refund by messaging the customer service. They were extremely unfriendly, not helpful at all and only offered me to either cancel my membership. This experience is extremely dissatisfying! I'm still waiting for a refund.
iOS
Jan 26, 2025
Vague. Dishonest platform
My therapist is great and has been amazing for 2 years. I requested a break due to a cancer diagnosis and undergoing treatment. I was charge for 3 sessions that did not take place. I requested a refund and I was told to cancel my membership which also means I could lose my therapist. What sense does that make? You establish a good working relationship ship and this platform managers are ok with that potential loss that affects therapy, in efforts to refuse a refund when overcharged. All they have to do is give a refund. That is dishonest and not credible. Install a “pause” button. Give refunds when refunds are needed.
Android
Jan 27, 2025
They fake being free. If you need help, or are trying to help children. This app is toxic. They are no support for actual abuse situations. They are so gross and wrong trying for money even if it's a child.
Android
Jan 28, 2025
I do not like this platform. Extremely expensive. Not organized. Highly not recommend.
Android
Jan 28, 2025
I don't understand why YouTube ads or sponsored YouTubers constantly say that this is free. It is not. I downloaded this under the impression I could have therapy for free so was extremely disappointed when I realised I'd been misinformed.
Android
Jan 28, 2025
Overpriced. Scam. Matched me with a therapist that doesn't fit my schedule and I couldn't change it untill the next week for when my subscription renewed. So I paid for a week and didn't even get to talk to anyone once. Can go shoot themselves. 👍
BetterHelp - Therapy - Product Description
BetterHelp is the convenient way to get professional help from a licensed therapist. With over 30,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it. ------------------------------------------- BETTERHELP – FEATURES ------------------------------------------- • Over 30,000 licensed, accredited, and highly experienced therapists • Match with the right therapist for you based on your needs, preferences and location • Send your therapist a message as often as you want • Schedule live sessions with your therapist or use the secured messenger • Gain access to constructive, educational group webinars PROFESSIONAL HELP, PERSONALIZED FOR YOU Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist based on your needs, preferences, and location. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you. LICENSED AND TRAINED THERAPISTS There are over 30,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials. All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice. HOW DOES IT WORK? After filling out our questionnaire, you will be matched with a licensed therapist based on your needs, preferences, and location. You and your therapist will get your own “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone. You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist. Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems. HOW MUCH DOES IT COST? The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on factors like your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.
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