67
fair
BetterHelp - Therapy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
28%
Android
80 Reports
80 Reports
iOS unitQ Score
iOS User Feedback
72%
iOS
209 Reports
209 Reports
User Feedback
72%
iOS
209 Reports
209 Reports
28%
Android
80 Reports
80 Reports
BetterHelp - Therapy - Latest Quality Issues
iOS
Nov 17, 2024
Thief’s
They steal your money!!!
iOS
Nov 17, 2024
Better help review
Honestly did not help, first session i was talking to my therapist and when i told her about my life as asked she said “ then why are you so messed up” while i was on the phone upset. Continues to just make a bunch of stuff up as if you need a trauma story to be sad and then just talks aboit herself for 30 minutes. I was fed up after she said “what else do you do besides the fact that youre lonely” AND THEY WONT CANCEL MY SUBSCRIPTION. This app is terrible save your money and yourself .
iOS
Nov 17, 2024
Individual therapy
Individual therapy is unavailable. Group session are many.
iOS
Nov 18, 2024
Tragic
If you need help go to professional organisation. I was assigned “therapist” she is not just to make it clear. Any one can claim he/she/they are therapist. Not only I was left in worst state then before, I was charged even after I cancelled membership??? Don't use them!!!
iOS
Nov 18, 2024
Review on experience with app
Great for counseling rather than therapy meaning if you are looking to be diagnosed or treated for a condition your therapist will tell you they can not diagnose clients over the phone which then leaves you paying someone to just talk about your week with which is a waste rather than the issues your facing would suggest finding a therapist in person
iOS
Nov 18, 2024
Can’t schedule session or even send a message
I've heard great things about it so I decided to install the app and sign up but now when I schedule a session or try to send a message nothing goes through. I paid for my membership and I can't get a hold of anyone. Even tried through my computer. Would greatly appreciate a response
Android
Nov 19, 2024
This app doesn't care about you. I refuse to lose more money to a service that looks more than a fast food chain than a mental health care. There's so many flaws in the system that I dont know where to start. The sessions I got charged and never used because there wasnt slots available for me? The mails saying I could get them rewarded but never happened? I feel scammed, plainly. The therapists are probably doing their best (I know It worked for others) but this app? Definetely not. I'm done.
Android
Nov 20, 2024
Unfortunately, I couldn't start the therapy because of the prices. It is not possible to bill through the health insurance company and I am supposed to raise 180€ per month as an unemployed person with a disability, unfortunately that is not possible for me. It's a vicious circle, because without therapy I can't overcome my panic attacks and depression, which keep me glued to the house and make it impossible for me to live a normal life in which I earn my own money again
Android
Nov 20, 2024
So I do not recommend this app if you are low income. I was considering using Better Help because where I live there are not many options that take my health insurance. You go thru a detailed questionnaire. It was very thorough. But then they get to pricing. I was disappointed to learn they don't take health insurance! They wanted to charge $65 per week regardless if you see a therapist or not. Unacceptable. That's over $200/month. They only offered me 10% financial aid. It's not affordable!
BetterHelp - Therapy - Product Description
BetterHelp is the convenient way to get professional help from a licensed therapist. With over 30,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it. ------------------------------------------- BETTERHELP – FEATURES ------------------------------------------- • Over 30,000 licensed, accredited, and highly experienced therapists • Match with the right therapist for you based on your needs, preferences and location • Send your therapist a message as often as you want • Schedule live sessions with your therapist or use the secured messenger • Gain access to constructive, educational group webinars PROFESSIONAL HELP, PERSONALIZED FOR YOU Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist based on your needs, preferences, and location. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you. LICENSED AND TRAINED THERAPISTS There are over 30,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials. All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice. HOW DOES IT WORK? After filling out our questionnaire, you will be matched with a licensed therapist based on your needs, preferences, and location. You and your therapist will get your own “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone. You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist. Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems. HOW MUCH DOES IT COST? The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on factors like your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.
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