53
fair
BMO Digital Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
71 Reports
71 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
30 Reports
30 Reports
User Feedback
30%
iOS
30 Reports
30 Reports
70%
Android
71 Reports
71 Reports
BMO Digital Banking - Latest Quality Issues
Android
Feb 20, 2025
The app never opens Un-installed and reinstalled. Still does not work. I have to go to to the website to access my account
Android
Feb 21, 2025
Would not open for me. Had to uninstall. Don't know if it will load even now. Had trouble with it last month too.
Android
Feb 23, 2025
Unable to login, banker couldn't solve it, called tech support - said I need to talk to a banker. The kind of support you're looking for when you open an account and immediately do not have access to your money. Terrible experience so far and I haven't even made it one day with a BMO account.
Android
Feb 24, 2025
Garbage! Keep encounter log-in errors! Garbage product! Unreliable
Android
Feb 25, 2025
BMO's Bank of West acquisition in 2023 a disastrous failure. Once reliable banking now daily struggle of incompetence & disregard for customers. APPROVAL$ for takeover questionable. Feels like BMO intentionally ruined functional bank. Since day-1, every transaction an ordeal. Simple tasks take excessive time. Non-standard transactions a nightmare. Overseas Customer service ineptitude staggering. Representatives untrained or lack authority, leaving customers helpless. Mass exodus in full-swing.
Android
Feb 25, 2025
This app is definitely a downgrade from the BoW app. There is no info on card transactions, so you have to call and talk to someone, which to me is a waste of time when I just want to see which card made a transaction on our joint account. Plus, I've been locked out of my app more times than before the switch. I'm just not a fan, but I have to just deal because there is no other choice unless I want to change banks, and I do not want to do that, so🙅🏻♀️
Android
Feb 25, 2025
Site seems to go down when you need it most.
iOS
Feb 26, 2025
Worse digital experience
Opened an account w BMO recently and have not been able to Zelle for the past two weeks. Contacted support multiple times. They keep saying they will remove the hold and don't know why there is one. Their web UI is horrendous. Not sure how they have a rating as high as they do. Going to close this account and move to chase like I should have originally done.
Android
Mar 2, 2025
App isn't user-friendly. Mobile deposit feature rarely works, even when all directions are followed. It's hard to get assistance and correct information.
BMO Digital Banking - Product Description
Bank on the go from your iPhone® anywhere, anytime with the BMO Digital Banking App. We’ve updated the design for a cleaner look that’s even more convenient to use! It’s secure¹ and super easy to: • View account balances and activity • Sign on even faster using Touch ID® • Withdraw cash using your smartphone with Mobile Cash² • Access your credit card account alongside your other BMO Harris accounts • Send money to friends and family with a bank account in the U.S. with Zelle • Track your accounts – even if they’re not with us – with BMO Harris Total Look® • Transfer money between your BMO Harris accounts • Deposit checks by taking a picture with your iPhone® camera³ • Schedule and manage bill payments • Turn your debit or ATM card on and off and get real time alerts⁴ – with BMO Harris Card Monitor Visit bmoharris.com/mobile to learn more. ¹ Please visit bmoharris.com/security for more details. ² BMO Harris Mobile Cash® is available for BMO Digital Banking smartphone apps only. For details, see the BMO Digital Banking Agreement at bmoharris.com/legal. Users must have a BMO Harris debit or ATM Card. Even though a physical card isn’t used to access Mobile Cash, the service use is subject to daily transaction limits for your card. If you don’t know your card’s daily transaction limits, please ask your banker or call 1-888-340-2265. ³ Mobile Deposit® is available using the BMO Digital Banking smartphone app. This service may not function on older devices. Users must be a BMO Digital Banking® customer with a BMO Harris account opened for more than 5 calendar days. Deposits are not immediately available for withdrawal. For details, see the BMO Digital Banking Agreement found at bmoharris.com/legal. ⁴ Message and data rates may apply. Contact your wireless carrier for details. Accounts are subject to approval. BMO Harris Bank N.A. Member FDIC Third party web sites may have privacy and security policies different from BMO Harris. Links to other web sites do not imply the endorsement or approval of such web sites. Please review the privacy and security policies of websites reached through links from BMO Harris web sites. Copyright 2018, BMO Financial Corp., All Rights Reserved. iPhone® and Touch ID® are trademarks of Apple Inc., registered in the U.S. and/or other countries. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
All intellectual property rights, including trademarks and word marks, are the property of respective owners