83
good
Booking.com: Hotels & Travel | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
56%
Android
4984 Reports
4984 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
3884 Reports
3884 Reports
User Feedback
44%
iOS
3884 Reports
3884 Reports
56%
Android
4984 Reports
4984 Reports
Booking.com: Hotels & Travel - Latest Quality Issues
Android
Dec 19, 2024
The application charged the money and did not make a reservation even though the situation was not my fault. I was informed that the money will be refunded within 7 to 12 days It is completely incomprehensible to block customers' money in a situation where the booking has not fulfilled its obligations. I don't have a reservation, I don't have money, and the lady at the reception says that she can't do anything, because it's the fault of the booking. The money should be returned to the account immediately, because it was collected unduly.
Android
Dec 19, 2024
Does not let you cancel. Cancel button unresponsive. Violates consumer law.
Android
Dec 19, 2024
I went through two embarrassing situations recently In the first I rented the house I contacted the host he claimed divergence in the dates with the booking and canceled the appointment I am waiting for the refund of the amount In the second I rented the house and contacted the alleged host who claimed it was a supposed scam that he would not have any house to rent I am also waiting for the refund Problem follows. Solution: I no longer have confidence in the platform
Android
Dec 19, 2024
Please note, YOU CANNOT CANCEL A RESERVATION in the app. There are no additional explanations to choose from. Fortunately, you can revoke via the web. Message for support Team: When you cancel via web you choose the reason and in the next step you need to provide additional details for the reason. This step is missing on mobile but apparently field is mandatory on API/backend.
Android
Dec 19, 2024
Cannot cancel booking, it just brings me back to the previous screen without doing anything. Edit - I meant to report that this app is broken, not for whoever is replying to this review to manage my reservation. Please report the bug as it's not my responsibility to fix it. Thank you
Android
Dec 19, 2024
Every time I'm want to book a hotel I have to fill out the preferences . Why can't this app remember what I want?
Android
Dec 20, 2024
Beug for 1 month: impossible to accept the general conditions... scrolling menu inoperative!
Android
Dec 20, 2024
FRAUD APP NO CUSTOMER CARE SERVICE AVAILABLE POST RESERVATIONS, I AM FACING SAME ERROR FROM PAST 40DAYS "Sorry there is error try again later" AS I TRY TO CONNECT CUSTOMER CARE I have missed my flight as wrong information flashed at App forced me and my spouse to stay another night and book flight next day. They haven't compensated me for the same. Since, I have lodged complaint they have closed the customer care for me to access and also corrected information on App for the wrong flight timings
Android
Dec 20, 2024
I get an error when trying to cancel a booking.
Booking.com: Hotels & Travel - Product Description
Save on your next trip with the Booking.com app! Find great hotel or apartment deals and book in just a few minutes. You can also book flights, rental cars, and more through the app. - Book your whole trip in one app (accommodations, flights, car rentals, taxis and attractions) - Stay flexible with free cancellation (available at most properties) - 24/7 customer service in more than 40 languages - No booking or credit card fees - Chat directly with your property in the app - Enjoy mobile-only discounts by booking in the app - Use filters to easily find the perfect place out of millions of available accommodations - Get paperless confirmation of your reservation - Manage your bookings on the go, making changes whenever and wherever you want - Discover local attractions and make the most of your trip - Share your experience and get local advice on our Travel Communities forums Access millions of accommodations From cozy country homes to funky city apartments, find the perfect place out of millions of available accommodations. Our app offers hotels, apartments, bed and breakfasts and more. Quickly find the perfect place to stay Filter hotels by price, review score, WiFi quality, and other things important to you. Search cheap hotels by city, attraction, landmark, or hotel name. Special requests? Pet-friendly hotels? We have filters for everything. You can also compare your favorite accommodation options side by side to ensure you get the best price and quality. Deals for any budget Discover daily accommodation deals and save on your next hotel, apartment, or villa booking. Get exclusive mobile-only discounts of 10% or more on select properties when you book in the app. Find your ideal accommodation at an ideal price. Stay flexible with free cancellation Change of plans? Not a problem. You can cancel for free at most hotels, apartments and other properties on Booking.com. And the app makes things even easier — it only takes a few taps to cancel, and you’re free to find a place that better suits your needs. Last-minute travel Heading somewhere in a hurry? With the app, you can quickly book hotels at the last minute (as well as far in advance). Finding a place in short order has never been easier. Our app allows you to search for properties nearby, fill in a few details, and secure your reservation. You can also change, cancel, or make additional reservations on the go. Jet off with the perfect flight Book domestic or international flights on the go with ease. The app allows you to search thousands of airfare deals per day. Plane tickets available for all major airlines and destinations. Hit the road with car rentals Car hire has recently been added to the app. Whether you just need a ride to explore your destination, or you’re going on an epic road trip, the Booking.com app can help. Rent a car from all the major companies and hit the road! Reserve taxis with ease Book in advance for a seamless connection from the airport to your destination. You can also book taxis to and from other pick-up points, such as hotels and local attractions. Find and book a great experience Whether you’re looking for attraction or museum tickets, boat tours and walking tours, you can book experiences online in minutes, with free cancellation on many options. Get and share tips with other travelers Connect with fellow travelers, share your experiences, and get local advice on the best accommodations, attractions, and more. Discover new experiences and plan your trip with our app.
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