84
good

Booking.com: Hotels & Travel | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Travel
Work at Booking.com? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Booking.com? Unlock additional insights
Android unitQ Score
Android User Feedback
69%
Android
9338 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
4127 Reports
User Feedback
31%
iOS
4127 Reports
69%
Android
9338 Reports
Booking.com: Hotels & Travel - Latest Quality Issues
Android
Mar 1, 2025
Refunds from airlines are not passed on to the customer!
Android
Mar 1, 2025
Customer service very difficult to reach in case of problem on the day of check in. In the last two months, I have been faced twice with the impossibility of checking in: - once the owner refused entry to the accommodation for no apparent reason - another time the accommodation was already occupied In both cases, despite attempts to contact customer service via the app and by telephone, no assistance or rehousing solution was ever offered to us.
Android
Mar 1, 2025
To avoid: A hotel reservation and a few days before the date I learn that in the end the hotel is closed but from another site. Forced to change hotels etc, ruined weekend. Forced to fight to get a refund for this reservation. Solution found by myself. Promise of compensation: never received anything. Really to avoid. However it was already my 5th reservation...
Android
Mar 1, 2025
I was actually very positive up until now...but recently I can't see hotel room availability on Android...but they are available on Apple?! Are there class differences now?!
Android
Mar 1, 2025
terrible customer service. 1 month reservation in Thailand in a pet-friendly hotel. and after 13 hours on the road, we were turned away because dogs were not accepted. 2am, 80kg of luggage and 2 jack russels. sleeping in the rental car that had to be returned the next morning 30km away and a customer service that washed its hands of it because it was a service provider that (didn't) handle this kind of problem... pathetic!
Android
Mar 1, 2025
I was scammed by booking.com, they cancelled my reservation and didn't refund my money. They don't take responsibility for anything. 0 stars and I hope they go bankrupt.
Android
Mar 2, 2025
An app that allows you to be scammed, be careful!!
Android
Mar 2, 2025
I booked through the app and cancelled the same day, the hotel owner claimed to have never received the payment and booking did not return my money either, they robbed me, terrible app, thieves
Android
Mar 2, 2025
We can not make the trip stay due to unforseen circumstances and got no refund..i will never use this site again
Booking.com: Hotels & Travel - Product Description
Save on your next trip with the Booking.com app! Find great hotel or apartment deals and book in just a few minutes. You can also book flights, rental cars, and more through the app.

- Book your whole trip in one app (accommodations, flights, car rentals, taxis and attractions)
- Stay flexible with free cancellation (available at most properties)
- 24/7 customer service in more than 40 languages
- No booking or credit card fees
- Chat directly with your property in the app
- Enjoy mobile-only discounts by booking in the app
- Use filters to easily find the perfect place out of millions of available accommodations 
- Get paperless confirmation of your reservation 
- Manage your bookings on the go, making changes whenever and wherever you want
- Discover local attractions and make the most of your trip
- Share your experience and get local advice on our Travel Communities forums

Access millions of accommodations
From cozy country homes to funky city apartments, find the perfect place out of millions of available accommodations. Our app offers hotels, apartments, bed and breakfasts and more.

Quickly find the perfect place to stay
Filter hotels by price, review score, WiFi quality, and other things important to you. Search cheap hotels by city, attraction, landmark, or hotel name. Special requests? Pet-friendly hotels? We have filters for everything. You can also compare your favorite accommodation options side by side to ensure you get the best price and quality.

Deals for any budget
Discover daily accommodation deals and save on your next hotel, apartment, or villa booking.
Get exclusive mobile-only discounts of 10% or more on select properties when you book in the app. Find your ideal accommodation at an ideal price.

Stay flexible with free cancellation
Change of plans? Not a problem. You can cancel for free at most hotels, apartments and other properties on Booking.com. And the app makes things even easier — it only takes a few taps to cancel, and you’re free to find a place that better suits your needs.

Last-minute travel
Heading somewhere in a hurry? With the app, you can quickly book hotels at the last minute (as well as far in advance). Finding a place in short order has never been easier. Our app allows you to search for properties nearby, fill in a few details, and secure your reservation. You can also change, cancel, or make additional reservations on the go.

Jet off with the perfect flight
Book domestic or international flights on the go with ease. The app allows you to search thousands of airfare deals per day. Plane tickets available for all major airlines and destinations.

Hit the road with car rentals
Car hire has recently been added to the app. Whether you just need a ride to explore your destination, or you’re going on an epic road trip, the Booking.com app can help. Rent a car from all the major companies and hit the road!

Reserve taxis with ease
Book in advance for a seamless connection from the airport to your destination. You can also book taxis to and from other pick-up points, such as hotels and local attractions.

Find and book a great experience
Whether you’re looking for attraction or museum tickets, boat tours and walking tours, you can book experiences online in minutes, with free cancellation on many options. 

Get and share tips with other travelers
Connect with fellow travelers, share your experiences, and get local advice on the best accommodations, attractions, and more. Discover new experiences and plan your trip with our app.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners