86
good

brightwheel: Child Care App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Education
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
52%
Android
35 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
32 Reports
User Feedback
48%
iOS
32 Reports
52%
Android
35 Reports
brightwheel: Child Care App - Latest Quality Issues
iOS
Oct 21, 2024
Good app
Love the app, I wish you can scroll through the pictures/videos instead of exiting to go to the next one.
Android
Oct 22, 2024
Never works always loading.
iOS
Oct 24, 2024
Bookkeeping needs updating
The childcare aspect is fantastic, however the bookkeeping side of the app infuriates me. I have a daycare fsa and need to upload proof of payment in order to reimburse myself. Why can't I download statements from the app to my phone?
iOS
Nov 5, 2024
Loved the app but hated constantly getting overcharged
We loved the app but, it's brilliant, but got constantly overcharged by our school, and each time it's a huge pain to get the erroneous charges refunded. BrightWheel doesn't let you cancel AutoPay, even if the school does this repeatedly. Even after cancelling our contract with this school, BrightWheel would not let us cancel AutoPay. For parents this is a nightmare. You have to freeze your credit card just because a school can't get their accounting straight. Again, we loved the app but minus one million stars for this systematic hostility against parents when it comes to payments.
iOS
Nov 5, 2024
Great app minus a check in/out issue
Everything is great except that if staff has to check your child in/out because you forget as you leave it doesn't appear in the app for the caregiver.
Android
Nov 7, 2024
Once your payment method is added there is no way to remove it and there is no way to talk to a person about it. There's no way to remove your child from a daycare or prevent them from charging you repeatedly.
iOS
Nov 8, 2024
Unbelievable card fees
5% fees to use an HSA card when paying for services? lol
iOS
Nov 13, 2024
Garbage App
The new settup links they text you don't work they send you to App Store instead of actually opening app. The customer service is a bot and does not help. If your school uses this app run and find a new school.
iOS
Nov 15, 2024
Loved the app but hated constantly getting overcharged
We loved the app but, it's brilliant, but got constantly overcharged by our school, and each time it's a huge pain to get the erroneous charges refunded. BrightWheel doesn't let you cancel AutoPay in the app, even if the school overcharges repeatedly. Even after cancelling our contract with this school, BrightWheel would not let us cancel AutoPay. For parents this is a nightmare. I reached out to the BrightWheel support about this. They repeatedly reaffirmed that they cannot disable AutoPay for my account. I kept insisting that they have to again and again. It took forever, but ultimately, they disabled it for me. Which means they lied about it the whole time while I am being overcharged repeatedly by thousands of $. Again, we loved the app but minus one million stars for turning a blind eye to abuse of their payment system and for flat out lying about not being able to disable autopay.
brightwheel: Child Care App - Product Description
Brightwheel is the #1 software solution for preschools, child care providers, camps, and after school programs.

Brightwheel is the only app that integrates everything you need: sign in/out, messaging, learning assessments, daily sheet reports, photos, videos, calendars, scheduling, attendance, online bill pay for parents, and much more.

 Brightwheel lets you manage your center, streamline workflows, and engage with parents, so you can save time and money, make life easier for your staff, and improvement satisfaction for your parents.

 Join tens of thousands of preschools, child care centers, and daycare programs across the globe that have fallen in love with brightwheel!

 PRESCHOOLS / CHILD CARE / DAYCARE / CAMPS: Manage your students and classrooms, track attendance, schedule, and room ratios, share photos and videos, assess learning milestones, communicate with parents, send paperless invoices and payments, review daily sheets, and manage staff. Brightwheel is your all-in-one preschool and child care management app!

 PARENTS: Engage in your child’s day with a real-time feed of photos, videos, schedules, reminders, and updates. Use brightwheel’s digital check-in to securely sign in and out, pay tuition online, and even invite grandparents, nannies, and friends to join in the fun!

 Features include:

• Central Database: Store everything related to kids and families in one secure place.

• Student Check-In: Multiple digital check-in options available including digital signatures, 4 digit check-in codes, and a kiosk mode - all aligned with child care licensing requirements.

• Staff Check-In & Ratios: Make administrative tasks easier by managing staff check-in to see your ratios across all your rooms in real time.

• Attendance: Easily log attendance and absences for your school-age students, infants, and toddlers. Use our attendance tracking system to keep track of your toddlers.

• Photo and video sharing: Snap photos, record videos and tag students with one click. Automatically saved to your account and shared with parents (with no extra work!).

• Daily Sheet Reports & Schedules: Log naps, meals, bathroom, and other activities. Parents get a feed and daily summary. Daily sheet reports are a breeze with brightwheel.

• Assessment & Observations: Make note of progress, achievements, and activities with pre-loaded state standards and a DRDP tool. Share with parents or privately amongst teachers.

• Student Feed: Parents get a personalized feed throughout the day. Save time – no more paper tracking sheets or sending individual photos.

• Parent Communication: Manage parent communication from one central hub (notices, calls, texts, etc.).

• Calendar: Share schedules, events, holidays, and important dates with both families and staff.

• Paperless Billing: Seamless electronic billing and payments for tuition and fees. Use brightwheel for all your child care accounting needs.

• Reporting: Detailed reports of every brightwheel feature for billing and licensing requirements.

• Seamless Sync: Brightwheel stays up to date across all phones and tablets – so teachers can use their own device or a school device.

• Web Portal: Easy management and great functionality available on the web, too.

• Affordable. Both free and premium plans available to fit your needs.

And... much more coming! Brightwheel is the #1 early education platform for preschools, child care providers, and daycares, and we’re always committed to innovation with frequent improvements and new features.
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