10
poor

British Airways | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
77%
Android
827 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
251 Reports
User Feedback
23%
iOS
251 Reports
77%
Android
827 Reports
British Airways - Latest Quality Issues
Android
Apr 1, 2025
poor app experience. which is unstable and crashes often. shows wrong seats on the app versus boarding pass. can't even download all group boarding passes to mobile. anything that's required launches a web application.
Android
Apr 1, 2025
Not fully functional, you can not add your bookings here.
Android
Apr 2, 2025
As someone who never reviews an app, this one deserves special attention. You could view it as comical at how cleverly it falls to get you to any destination whatsoever, and finds a way each time of not allowing you to check-in or do any of the standard features offered by apps of supposed budget airlines. The only way the app designers could be credited with any competence is if their set objective was to build an app that creates frustration within the user to drive them to another airline.
Android
Apr 2, 2025
Application was freshly installed on a new office and now will not let me log in at all. "Unable to get connection, please check and try". You cease to amaze me, BA.
Android
Apr 2, 2025
this seems to be a vintage app from 10/15 years ago. The app constantly crashes. long loading time. sometimes even impossible to online check-in and need to use the web version. I would expect a bit more from BA.
Android
Apr 2, 2025
worst airline app I've ever tried to use. it makes you log in over and over again, then forgets all bar 1 of your bookings etc, absolutely useless. quite worried about how we're going to manage whilst travelling with check ins etc.
Android
Apr 2, 2025
worst app out of any airline I have used by a considerable way - well done BA as it must have taken a lot of effort to produce something this bad problems include 1. performance - very slow 2. basics - you can't get even view your password when entering it 3. always needing a booking reference - why? not the case with other airlines look at Ryanair or wizzair FFS as this is just an embarrassment
Android
Apr 2, 2025
worst airline app I've ever used. Bad enough to make me avoid BA if there's an option Confusing UX. Broken buttons and missing pages. No consistency. Slow.
Android
Apr 2, 2025
Useless. In spite of many attempts it claims I have no flights booked, which is simply untrue. Not worth wasting time on.
British Airways - Product Description
To Fly. To Serve.

The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before. Personalised to you, the app gives you instant access to the information you need, when you need it.

Features:

- Personalised home screen
Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass.

You will also have quick access to flights you track, your most recent search and our best return fares to our most popular destinations.

- Book flights
Booking a flight with British Airways has never been easier. Browse our cheapest fares or quickly access your recent flight searches made from any device, and book a flight from over 130 countries.

- Manage your flights
Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the British Airways Lounge Wi-Fi password.

- Apple Watch
The British Airways app on Apple Watch provides easy access to the most important flight information while you’re on the move. You can quickly view the flight number, route, departure time, flight status, a countdown to the departure time and the weather at your destination.

- Flight status and schedules
Search and track all British Airways flights for the latest arrival and departure times.

- Exclusive features for Executive Club Members
If you’re an Executive Club Member, you can check your Avios and Tier Points as well as view your full transaction history on your device. Optional enhanced services available for our Executive Club customers travelling with baggage to check in at the airport. Anyone can join the Executive Club for free on ba.com


- Siri Shortcuts
Add Siri Shortcuts to quickly check your next flight and Avios points

Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement.
British Airways Plc Web Site British Airways Support Application Licence Agreement.
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