10
poor
British Airways | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
48%
Android
203 Reports
203 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
220 Reports
220 Reports
User Feedback
52%
iOS
220 Reports
220 Reports
48%
Android
203 Reports
203 Reports
British Airways - Latest Quality Issues
iOS
Feb 28, 2025
Awful awful awful
This app isn't just bad it is so bad it makes me want to defecate in BA's headquarters and do some sort of dirty process until they change it. It's like it was designed by some low level cowboy web design agency in 1998. It is incomparably bad. To anything else that exists in 2025. I cannot wrap my head around how bad it is. It was genuinely, honestly better in 2014. Immeasurably. Indescribably better. BA - fire your entire IT team. They are the worst in the industry. Any industry. Usually you can't check in. Very rarely can you get your boarding pass. And this morning it said my documents were illegal and that I wouldn't be allowed on the flight. But it was just kidding. Just a random erroneous notification. Just thrown up for giggles I expect. Seriously BA. I hate you more than Ryanair. You are the worst company in British. Fire yourselves. All of you. Start again. Do something. Do anything because no one NO ONE likes any of you or this app.
Android
Feb 28, 2025
Nothing loads, website is equally as broken. Can't add required passenger info anywhere, can't check in.
Android
Feb 28, 2025
Not showing booking
Android
Feb 28, 2025
Used to be fine but has become completely unreliable, it barely loads the account page any more. I've just tried to buy the same flight four times and it's crashed or hung up at a different point every time. BA obviously don't want my money.
Android
Mar 1, 2025
Such an annoying app. Keeps forgetting you're logged in and constantly ask you yo re-log in in the same sessions. Why do companies keep making these web apps? It a far less useable experience than the mobile site and a proper app
Android
Mar 1, 2025
This has to be the worst app I've ever downloaded. In all my years of having a smartphone, I've never had such a terrible app experience as I do with this. It's useless. I won't even bother listing all the issues as there's a new one every time I use it.
Android
Mar 1, 2025
Awful. Can't get in, can't change my password, can't get a mobile boarding pass. Change password emails never arrive. This is absolutely the last thing I need with the stress of trying to get ready for a trip.
Android
Mar 1, 2025
The amount of time I waste on holiday trying to deal with this app is beyond depressing. The worst app out of any airline i have used (including Easyjet, RyanAir etc.) and possibly the worst app I have used full stop. Definitely worth flying with anyone else to avoid.
Android
Mar 1, 2025
Unable to open app What is the issue with your application? I have been unable to sign in for months and have encountered numerous difficulties. Even after uninstalling and reinstalling, I was unsuccessful. I would appreciate your guidance.
British Airways - Product Description
To Fly. To Serve. The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before. Personalised to you, the app gives you instant access to the information you need, when you need it. Features: - Personalised home screen Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass. You will also have quick access to flights you track, your most recent search and our best return fares to our most popular destinations. - Book flights Booking a flight with British Airways has never been easier. Browse our cheapest fares or quickly access your recent flight searches made from any device, and book a flight from over 130 countries. - Manage your flights Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the British Airways Lounge Wi-Fi password. - Apple Watch The British Airways app on Apple Watch provides easy access to the most important flight information while you’re on the move. You can quickly view the flight number, route, departure time, flight status, a countdown to the departure time and the weather at your destination. - Flight status and schedules Search and track all British Airways flights for the latest arrival and departure times. - Exclusive features for Executive Club Members If you’re an Executive Club Member, you can check your Avios and Tier Points as well as view your full transaction history on your device. Optional enhanced services available for our Executive Club customers travelling with baggage to check in at the airport. Anyone can join the Executive Club for free on ba.com - Siri Shortcuts Add Siri Shortcuts to quickly check your next flight and Avios points Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement. British Airways Plc Web Site British Airways Support Application Licence Agreement.
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