17
poor
British Airways | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
42%
Android
191 Reports
191 Reports
iOS unitQ Score
iOS User Feedback
58%
iOS
261 Reports
261 Reports
User Feedback
58%
iOS
261 Reports
261 Reports
42%
Android
191 Reports
191 Reports
British Airways - Latest Quality Issues
iOS
Nov 18, 2024
Rubbish like the service
The App feels like it was designed by a blind two year old. But half covered by banners, even when in the app you have annoying banners popping up asking you to open in the App???? You think with the pathetic service you get that they would invest in the App to give some slight chance of being serviced.
iOS
Nov 18, 2024
Slow clunky and frustrating
So slow to load and respond - feels ancient software
Android
Nov 18, 2024
Does not work. Especially when trying to get your boarding pass.
Android
Nov 19, 2024
BA has the worst digital experience from all the airlines I have ever flew with. The app is plagued with the same issues their web is. During check in, the app randomly shows you are logged out/when you restart the app, you are logged in. It shows you have missing data - when you click on it. It has all your data. Clicking on show boarding pass doesn't do anything. Again need to restart the app - now it's shown. I won't be flying with them just to save few bucks anymore. It's not worth it.
Android
Nov 19, 2024
Update Nov 2024: If this was ever possible, the app got worse. Many useful features have been removed and it still does not work (can't even retrieve my bookings!) and crashes often. Incredible to see such a lack of interest over many years from BA to fix it !
Android
Nov 19, 2024
The only reason you actually need this is to get boarding passes, and that doesn't work!! It's incredible how this passed any user testing.
Android
Nov 19, 2024
I found a solution. Download 'flight pass' which is a COMPETITOR app, and you can send your pdf pass to it without needing to print and get a mobile pass in return. Hope you are embarrassed BA. Look at the number of 1 star reviews..... Hopeless app. Won't download mobile boarding pass for two flights now, yet pdf version is available??? This shouldn't happen these days. Do some decent testing...
Android
Nov 19, 2024
Quite a bad app. Can't get anything to load in the app
Android
Nov 19, 2024
Absolutely disastrous app, slow, rarely works, have to switch between app and website at times. Have uninstalled and installed about 20 times to try and get it to work. BA....get this sorted, and into the 21st century please.
British Airways - Product Description
To Fly. To Serve. The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before. Personalised to you, the app gives you instant access to the information you need, when you need it. Features: - Personalised home screen Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass. You will also have quick access to flights you track, your most recent search and our best return fares to our most popular destinations. - Book flights Booking a flight with British Airways has never been easier. Browse our cheapest fares or quickly access your recent flight searches made from any device, and book a flight from over 130 countries. - Manage your flights Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the British Airways Lounge Wi-Fi password. - Apple Watch The British Airways app on Apple Watch provides easy access to the most important flight information while you’re on the move. You can quickly view the flight number, route, departure time, flight status, a countdown to the departure time and the weather at your destination. - Flight status and schedules Search and track all British Airways flights for the latest arrival and departure times. - Exclusive features for Executive Club Members If you’re an Executive Club Member, you can check your Avios and Tier Points as well as view your full transaction history on your device. Optional enhanced services available for our Executive Club customers travelling with baggage to check in at the airport. Anyone can join the Executive Club for free on ba.com - Siri Shortcuts Add Siri Shortcuts to quickly check your next flight and Avios points Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement. British Airways Plc Web Site British Airways Support Application Licence Agreement.
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