15
poor
British Airways | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
39%
Android
155 Reports
155 Reports
iOS unitQ Score
iOS User Feedback
61%
iOS
242 Reports
242 Reports
User Feedback
61%
iOS
242 Reports
242 Reports
39%
Android
155 Reports
155 Reports
British Airways - Latest Quality Issues
iOS
Jan 28, 2025
Wallet
Unable to put my wife's boarding pass into her or my wallet
Android
Jan 28, 2025
Shocking never works does not show boarding passes
Android
Jan 29, 2025
Crashes when making bookings and taking payments. I resorted to booking via browser... Now can't add bookings to "my account" even though they all appear on my browser! Utterly hopeless, heads should roll
Android
Jan 29, 2025
App is not functional at all. Can not login, can not add a booking, can not view my booking. None of the functionality works.
Android
Jan 29, 2025
Buggy. Constant fails to connect. Error messages an the time. Pretty useless
Android
Jan 29, 2025
Your app does NOT work
Android
Jan 29, 2025
Constantly broken, unusable, fails
Android
Jan 29, 2025
Won't let me add flight, or my wife on her phone
Android
Jan 30, 2025
Doesn't recognise booking references anymore and never really seems to work. As with much of British Airways these days seems like they've pretty much given up.
British Airways - Product Description
To Fly. To Serve. The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before. Personalised to you, the app gives you instant access to the information you need, when you need it. Features: - Personalised home screen Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass. You will also have quick access to flights you track, your most recent search and our best return fares to our most popular destinations. - Book flights Booking a flight with British Airways has never been easier. Browse our cheapest fares or quickly access your recent flight searches made from any device, and book a flight from over 130 countries. - Manage your flights Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the British Airways Lounge Wi-Fi password. - Apple Watch The British Airways app on Apple Watch provides easy access to the most important flight information while you’re on the move. You can quickly view the flight number, route, departure time, flight status, a countdown to the departure time and the weather at your destination. - Flight status and schedules Search and track all British Airways flights for the latest arrival and departure times. - Exclusive features for Executive Club Members If you’re an Executive Club Member, you can check your Avios and Tier Points as well as view your full transaction history on your device. Optional enhanced services available for our Executive Club customers travelling with baggage to check in at the airport. Anyone can join the Executive Club for free on ba.com - Siri Shortcuts Add Siri Shortcuts to quickly check your next flight and Avios points Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement. British Airways Plc Web Site British Airways Support Application Licence Agreement.
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