71
good
Cabify | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
91%
Android
1000 Reports
1000 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
101 Reports
101 Reports
User Feedback
9%
iOS
101 Reports
101 Reports
91%
Android
1000 Reports
1000 Reports
Cabify - Latest Quality Issues
iOS
Feb 28, 2025
Does not work
Does not allow to register an account with a Polish phone number showing an error without any proper explanation – it just highlights my number as incorrect.
Android
Feb 28, 2025
I never find a driver, I search for 15-20m and nothing when the competition finds me one in 1m to go to the same address.
Android
Feb 28, 2025
The waiting time they have to assign a driver is impressive. I have tried to request one several times and only one trip was accepted. Others charged me because I put debit as the payment method, so that's how they charge it, and on one occasion they never gave me my money back. I always end up cancelling trips because of the delay...
Android
Feb 28, 2025
Priority is a lie, trips never go out until the trips are all inflated in prices
Android
Feb 28, 2025
Discounts don't apply, there are no drivers, they accept your trip and then don't come, they must be so bad with their drivers that they don't want to take the trips or they cancel them.
Android
Feb 28, 2025
It's bad to travel with Cabify. If you travel a lot, they will raise your level and you will no longer be able to enjoy the discounts from your bank. But the discounts for leveling up in Cabify are applied, and their discounts are minimal, for example 1% discount on the first level of Cabify, while the bank discounts you 35% but the latter is not applied if you have discounts from the app. Well, this app applies fraud so that you cannot access discounts from your bank or card.
Android
Mar 1, 2025
The driver did not wait the required 5 minutes and I had to pay 12.5. I edit to raise the rating to 4 stars since, after escalating it to customer service, in less than 24 hours they reviewed the case and proceeded to refund.
Android
Mar 1, 2025
This company is DECEIVING. My mother uses it a lot during the week, I never complained. But it's fine now. I have used it 3 times and the same action as your reviews of the pick-up point with an excellent stop for parking and it DOES NOT go, you wait in difficult corners to park. You have to be attentive to see when they are waiting, they DO NOT communicate. It is the Central. As if they are already expected. Unanswered questions, where is it? When you go all the way down the street it leaves, turns around and when you pay it INCREASES THE RATE.
Android
Mar 1, 2025
Stick with Uber! What a bad app. As soon as you have an issue the customer service does not exist. App gave the driver the wrong location and then when the driver realised he was 10 mins away from where I actually was he cancelled after 5 mins to make sure he was paid the minimum 10€. Cabifys response 4€ off my next trip! You can stick you 4€ as I will not be taking any trips with your trash of an app!
Cabify - Product Description
Discover Cabify, a transport app that lets you get around the city with private cars with a driver, with the highest quality of service and high safety standards. In a few minutes you’ll have a car with a driver or a taxi waiting to take you wherever you want. How does Cabify work? 1. Order or reserve your journey. Open the app and tell us where you are and where you want to go. Choose the type of vehicle your want to travel in; Lite, Executive, Easy taxi… discover all the options available in your city! 2. Confirm your journey and… a driver’s on their way! We’ll tell you the name of your driver and your vehicle details including the registration plate, and how far away it is. 3. Know the estimated price before you travel. We’ll tell you from the start how much you’ll pay for the ride, even when you ride in taxi thanks to our virtual taximeter. What’s more, you can select the payment method that most suits you (credit or debit card, cash, PayPal… ). 4. Share the experience. You can send your journey details to family or friends so they know where you are in each moment and so you feel safer. What’s more, you can personalize your ride. In the Cabify app, select what music your prefer, whether you want the driver to open the door for you and if you want the air-conditioning on. All so you can move around the city in the most comfortable way possible. Where is Cabify available? Cabify is available in more than 90 cities. You can get around in our cars or taxis in the following countries: Argentina, Brazil, Chile, Colombia, Dominican Republic, Ecuador,Mexico, Panama, Peru, Spain and Uruguay. See the complete list of cities where we operate at cabify.com What advantages does the Cabify app give you? - Your safety is our priority. All journeys are geolocalized and can be shared immediately with a family member or friend. And you’ll know the details of your vehicle, the driver and your pick up point. - We’ve added Easy Taxi. Now in one app you’ll find more options. You decide what kind of car or taxi you want to ride in. - Carbon neutral journeys. We offset all the CO2 that your journeys generate. Get around more environmentally responsibly! - The best drivers in the market. In Cabify the criteria to accept drivers on our platform is the most selective around and all drivers go through and on-boarding process. - Know the price before you travel. We always show you the price before you order a ride. This way you can travel relaxed, knowing how much you’re going to pay. - 100% personalization. You decide how you want to get around. Choose the payment method that best suits you and even the type of music you’d like to hear. - With just one account, more than 90 cities. If you like to travel with Cabify you can do so in more than ten countries without the need to create new accounts. Do you want to be a driver with Cabify? If what really moves you is helping others discover the city, join one of the fleets of drivers that use Cabify. Start to earn money driving your car or taxi with an app that cares about your safety and offers you the best fares. Learn more and register in cabify.com/drivers or download the Cabify Drivers app. Looking for corporate transport options for your business? Offer your employees the best transport app. Our corporate service will allow you to have a large fleet of cars and taxis at your disposal, designed to meet all your company’s needs. In addition, our management platform will allow you to have greater control of expenses and journeys made. Find out more at cabify.com/business.
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