70
good
Cabify | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
85%
Android
603 Reports
603 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
109 Reports
109 Reports
User Feedback
15%
iOS
109 Reports
109 Reports
85%
Android
603 Reports
603 Reports
Cabify - Latest Quality Issues
iOS
Mar 30, 2025
Unable to insert phone number
Useless. Unable to enter my phone number. Can not use it. I am stranded at AEP airport now.
iOS
Mar 30, 2025
Low prices to attract but don't catch
They set low prices to attract passengers but then no one takes it.
iOS
Mar 30, 2025
Use exp
I tried to register in the app, but when I entered my Ukrainian phone number, the input field turned red without any explanation. If I added an extra digit, an error message appeared saying the number was incorrect. It's unclear what the issue is, and there was no guidance on how to resolve it.
iOS
Mar 30, 2025
Drivers taken advantage of
When you are in a hurry you think about ordering a cabify or uber, they cancel your trip 3 times on both platforms, they leave you waiting 20 minutes. You are a bunch of swindlers, you just want to scam foreigners
Android
Mar 30, 2025
Can't even log on because the app only allows you to receive a code 1) via WhatsApp 2) in the country where you are. Who came up with that bright idea? The option to log on via Google also leads you back to a WhatsApp verification. The option to use a "business email" always fails - after sending the code, it returns a messaged that the user does not exist. I tried a Gmail and Yahoo account. UPDATE I've read your response, but your link doesn't even have any helpful menu choices for this.
iOS
Mar 31, 2025
Not registering with Turkey number
Don't bother
iOS
Mar 31, 2025
A disaster
3 photos fall and the drivers choose the trip, it is the 4th trip that I cancel today. 2000$ 60 percent more than normal and I don't go to any dangerous neighborhood!! A disaster
iOS
Apr 1, 2025
Terrible, it takes 10+ to get assigned a car, and they never arrive
While uber in Madrid is super quick, no matter if you are in suburbs, Cabify just literally doesn't work. It says: in 7 min, but you never even get a car assigned. Really bad experience.
Android
Apr 1, 2025
On weekends you cannot order a taxi. Nobody works in Barcelona and Badalona.
Cabify - Product Description
Discover Cabify, a transport app that lets you get around the city with private cars with a driver, with the highest quality of service and high safety standards. In a few minutes you’ll have a car with a driver or a taxi waiting to take you wherever you want. How does Cabify work? 1. Order or reserve your journey. Open the app and tell us where you are and where you want to go. Choose the type of vehicle your want to travel in; Lite, Executive, Easy taxi… discover all the options available in your city! 2. Confirm your journey and… a driver’s on their way! We’ll tell you the name of your driver and your vehicle details including the registration plate, and how far away it is. 3. Know the estimated price before you travel. We’ll tell you from the start how much you’ll pay for the ride, even when you ride in taxi thanks to our virtual taximeter. What’s more, you can select the payment method that most suits you (credit or debit card, cash, PayPal… ). 4. Share the experience. You can send your journey details to family or friends so they know where you are in each moment and so you feel safer. What’s more, you can personalize your ride. In the Cabify app, select what music your prefer, whether you want the driver to open the door for you and if you want the air-conditioning on. All so you can move around the city in the most comfortable way possible. Where is Cabify available? Cabify is available in more than 90 cities. You can get around in our cars or taxis in the following countries: Argentina, Brazil, Chile, Colombia, Dominican Republic, Ecuador,Mexico, Panama, Peru, Spain and Uruguay. See the complete list of cities where we operate at cabify.com What advantages does the Cabify app give you? - Your safety is our priority. All journeys are geolocalized and can be shared immediately with a family member or friend. And you’ll know the details of your vehicle, the driver and your pick up point. - We’ve added Easy Taxi. Now in one app you’ll find more options. You decide what kind of car or taxi you want to ride in. - Carbon neutral journeys. We offset all the CO2 that your journeys generate. Get around more environmentally responsibly! - The best drivers in the market. In Cabify the criteria to accept drivers on our platform is the most selective around and all drivers go through and on-boarding process. - Know the price before you travel. We always show you the price before you order a ride. This way you can travel relaxed, knowing how much you’re going to pay. - 100% personalization. You decide how you want to get around. Choose the payment method that best suits you and even the type of music you’d like to hear. - With just one account, more than 90 cities. If you like to travel with Cabify you can do so in more than ten countries without the need to create new accounts. Do you want to be a driver with Cabify? If what really moves you is helping others discover the city, join one of the fleets of drivers that use Cabify. Start to earn money driving your car or taxi with an app that cares about your safety and offers you the best fares. Learn more and register in cabify.com/drivers or download the Cabify Drivers app. Looking for corporate transport options for your business? Offer your employees the best transport app. Our corporate service will allow you to have a large fleet of cars and taxis at your disposal, designed to meet all your company’s needs. In addition, our management platform will allow you to have greater control of expenses and journeys made. Find out more at cabify.com/business.
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