69
fair
Cabify | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
33 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
92%
Android
943 Reports
943 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
81 Reports
81 Reports
User Feedback
8%
iOS
81 Reports
81 Reports
92%
Android
943 Reports
943 Reports
Cabify - Latest Quality Issues
iOS
Dec 15, 2024
They hung up on me
I made a reservation from one day to the next. They never appeared. I asked for help in the app and the bot said that it was happening to me a human. The human NEVER appeared.
iOS
Dec 16, 2024
There are never any vehicles available and drivers are not responsible
More than half of the time I have to choose another app because there are never any vehicles available, especially taxis. If taxi drivers are making another career they don't mind accepting and going somewhere else. The application does not have an option to report the taxis that accept and are not going to take the service or move away from the origin.
iOS
Dec 16, 2024
Wrong key
The Mexico code is listed as 521 and should be 52, so it doesn't allow me to register.
iOS
Dec 17, 2024
Expensive
It's not the first time I've ordered a taxi and it charges more than what's in the price range. In addition to the fact that their prices are much higher than those of the other apps, they charge more than what they initially say they will charge.
iOS
Dec 17, 2024
Expensive and slow service
When you request a taxi, the app tells you a waiting time that is never met (the car usually arrives twice as long after the time initially indicated). As they are VTCs, they cannot use bus lanes. Systematic and excessive charging for high demand to end up obtaining a very slow service. Not recommended if you're in a hurry
iOS
Dec 18, 2024
Scammers
It's rubbish and they're scammers, I don't recommend it one bit. Hold on uber
Android
Dec 18, 2024
They never accept a race kkkk if they need help with marketing I'm here!
Android
Dec 18, 2024
Many things don't work properly. Bad UX
Android
Dec 19, 2024
Pros: Cabify app has a nice looking UI and lots of accessibility options as a rider. Drivers are provided quickly in Barcelona and the drivers have always been excellent. Cons: Cabify app contains a bug where tip gratuities cannot be added to the ride, so drivers are unfairly compensated for their efforts. Help agents did not care and closed my ticket. Due to the abysmal help agent care regarding driver compensation from a Cabify app bug, I will no longer be using Cabify.
Cabify - Product Description
Discover Cabify, a transport app that lets you get around the city with private cars with a driver, with the highest quality of service and high safety standards. In a few minutes you’ll have a car with a driver or a taxi waiting to take you wherever you want. How does Cabify work? 1. Order or reserve your journey. Open the app and tell us where you are and where you want to go. Choose the type of vehicle your want to travel in; Lite, Executive, Easy taxi… discover all the options available in your city! 2. Confirm your journey and… a driver’s on their way! We’ll tell you the name of your driver and your vehicle details including the registration plate, and how far away it is. 3. Know the estimated price before you travel. We’ll tell you from the start how much you’ll pay for the ride, even when you ride in taxi thanks to our virtual taximeter. What’s more, you can select the payment method that most suits you (credit or debit card, cash, PayPal… ). 4. Share the experience. You can send your journey details to family or friends so they know where you are in each moment and so you feel safer. What’s more, you can personalize your ride. In the Cabify app, select what music your prefer, whether you want the driver to open the door for you and if you want the air-conditioning on. All so you can move around the city in the most comfortable way possible. Where is Cabify available? Cabify is available in more than 90 cities. You can get around in our cars or taxis in the following countries: Argentina, Brazil, Chile, Colombia, Dominican Republic, Ecuador,Mexico, Panama, Peru, Spain and Uruguay. See the complete list of cities where we operate at cabify.com What advantages does the Cabify app give you? - Your safety is our priority. All journeys are geolocalized and can be shared immediately with a family member or friend. And you’ll know the details of your vehicle, the driver and your pick up point. - We’ve added Easy Taxi. Now in one app you’ll find more options. You decide what kind of car or taxi you want to ride in. - Carbon neutral journeys. We offset all the CO2 that your journeys generate. Get around more environmentally responsibly! - The best drivers in the market. In Cabify the criteria to accept drivers on our platform is the most selective around and all drivers go through and on-boarding process. - Know the price before you travel. We always show you the price before you order a ride. This way you can travel relaxed, knowing how much you’re going to pay. - 100% personalization. You decide how you want to get around. Choose the payment method that best suits you and even the type of music you’d like to hear. - With just one account, more than 90 cities. If you like to travel with Cabify you can do so in more than ten countries without the need to create new accounts. Do you want to be a driver with Cabify? If what really moves you is helping others discover the city, join one of the fleets of drivers that use Cabify. Start to earn money driving your car or taxi with an app that cares about your safety and offers you the best fares. Learn more and register in cabify.com/drivers or download the Cabify Drivers app. Looking for corporate transport options for your business? Offer your employees the best transport app. Our corporate service will allow you to have a large fleet of cars and taxis at your disposal, designed to meet all your company’s needs. In addition, our management platform will allow you to have greater control of expenses and journeys made. Find out more at cabify.com/business.
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