76
good

Cabify | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
94%
Android
1051 Reports
iOS unitQ Score
iOS User Feedback
6%
iOS
64 Reports
User Feedback
6%
iOS
64 Reports
94%
Android
1051 Reports
Cabify - Latest Quality Issues
Android
Jan 27, 2025
The drivers are generally very good, the app is a disaster... On weekends, depending on the area, they don't take trips, many times they don't take the starting point correctly and other times they say that the driver arrived and it's a lie.
Android
Jan 27, 2025
I don't like this app at all. How can you spend 50 minutes waiting for a ride at 6pm and still get nowhere? You'd be better off using UBER.
Android
Jan 27, 2025
I don't give less stars because it's not possible. Drivers don't accept trips or even thieves who charge you 1 cent more on trips to get more money. It has also happened to me that you cancel a trip and later they charge you the full amount or even more. They are thieves and the service is increasingly worse.
Android
Jan 28, 2025
Terrible, the drivers are drunk, they don't accept anyone, they have even less desire to work.
Android
Jan 28, 2025
All good. I couldn't choose the payment method before going to the taxi
Android
Jan 28, 2025
It takes a long time to find a driver
Android
Jan 28, 2025
It happens to me that many times I don't get an assigned driver, but they have given me significant discounts and I like that.
Android
Jan 29, 2025
They give you a reference price and then charge you a much higher price for concepts that they don't inform you about beforehand. Update: if they managed to solve it with the help center
Android
Jan 30, 2025
Dishonest drivers respond to a missing vehicle 36 hours after it was reported, poor follow-up of the case by operators
Cabify - Product Description
Discover Cabify, a transport app that lets you get around the city with private cars with a driver, with the highest quality of service and high safety standards. In a few minutes you’ll have a car with a driver or a taxi waiting to take you wherever you want.
 
How does Cabify work?
 
1. Order or reserve your journey. Open the app and tell us where you are and where you want to go. Choose the type of vehicle your want to travel in; Lite, Executive, Easy taxi… discover all the options available in your city!
2. Confirm your journey and… a driver’s on their way! We’ll tell you the name of your driver and  your vehicle details including the registration plate, and how far away it is.
3. Know the estimated price before you travel. We’ll tell you from the start how much you’ll pay for the ride, even when you ride in taxi thanks to our virtual taximeter. What’s more, you can select the payment method that most suits you (credit or debit card, cash, PayPal… ).
4. Share the experience. You can send your journey details to family or friends so they know where you are in each moment and so you feel safer.
 
What’s more, you can personalize your ride. In the Cabify app, select what music your prefer, whether you want the driver to open the door for you and if you want the air-conditioning on. All so you can move around the city in the most comfortable way possible.
 
Where is Cabify available?
 
Cabify is available in more than 90 cities. You can get around in our cars or taxis in the following countries: Argentina, Brazil, Chile, Colombia, Dominican Republic, Ecuador,Mexico, Panama, Peru, Spain and Uruguay. See the complete list of cities where we operate at cabify.com
 
What advantages does the Cabify app give you?
 
- Your safety is our priority. All journeys are geolocalized and can be shared immediately with a family member or friend. And you’ll know the details of your vehicle, the driver and your pick up point.
- We’ve added Easy Taxi. Now in one app you’ll find more options. You decide what kind of car or taxi you want to ride in.
- Carbon neutral journeys. We offset all the CO2 that your journeys generate. Get around more environmentally responsibly!
- The best drivers in  the market. In Cabify the criteria to accept drivers on our platform is the most selective around and all drivers go through and on-boarding process.
- Know the price before you travel. We always show you the price before you order a ride. This way you can travel relaxed, knowing how much you’re going to pay.
- 100% personalization. You decide how you want to get around. Choose the payment method that best suits you and even the type of music you’d like to hear.
- With just one account, more than 90 cities. If you like to travel with Cabify you can do so in more than ten countries without the need to create new accounts.
 
Do you want to be a driver with Cabify?
 
If what really moves you is helping others discover the city, join one of the fleets of drivers that use Cabify. Start to earn money driving your car or taxi with an app that cares about your safety and offers you the best fares. Learn more and register in cabify.com/drivers or download the Cabify Drivers app.
 
Looking for corporate transport options for your business?
 
Offer your employees the best transport app. Our corporate service will allow you to have a large fleet of cars and taxis at your disposal, designed to meet all your company’s needs. In addition, our management platform will allow you to have greater control of expenses and journeys made. Find out more at cabify.com/business.
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