Quality degradation at Capital One Mobile  
Users report higher volume of Quality Issues than usual
68
fair

Capital One Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
76%
Android
3125 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
977 Reports
User Feedback
24%
iOS
977 Reports
76%
Android
3125 Reports
Capital One Mobile - Latest Quality Issues
Android
Jan 26, 2025
The app doesn't show you the correct balance update.
Android
Jan 26, 2025
Rigged to force you to pay late fees, does not process payments in a timely manner, and when there's issues on their end they expect you to foot the bill via late fees.
Android
Jan 26, 2025
Id love it if capital one employeed REAL u.s. citizens/americans. An stop sell/give our personal banking information over to other countries. But they are so... Let the scamming begin. Your lazy greedy ways are leading everyone back to their local branches. Bravo. All you companies suck lives an jobs away from real american citizens.
Android
Jan 26, 2025
I have had tables trying to open the online app to receive my balance and I can't. When I call, they ask me for many requirements, they send me from one place to another, but when they took 2000.00 pesos from my account, they didn't give it back to me and the owner didn't ask for identification.
Android
Jan 26, 2025
App has not been working despite updates. Issue has been going on for several days and is stopping me from being able to use my accounts.
Android
Jan 26, 2025
Can not get update on phone! Tried for 2 weeks!
Android
Jan 26, 2025
Not compatible with my droid.
Android
Jan 27, 2025
Too much repeat no progress
Android
Jan 27, 2025
Never works when i need it to
Capital One Mobile - Product Description
What’s on the Capital One Mobile app? All of your accounts, and so much more.

Whether you’re out in the world or feeling right at home, you can manage your money with ease:
- View balances and export statements
- Pay bills and take care of loans
- Check in on your credit with CreditWise
- Activate a credit or debit card when you need it
- Redeem rewards on the go
- Send and receive money with friends and family using Zelle®
 
With the Capital One Mobile app, you can ...
- Stay informed when you enable alerts and purchase notifications
- See everything that happens on your card with detailed transactions
- Instantly lock your credit or debit card from anywhere
- Get answers from Eno, your Capital One assistant

Download the app for better banking with Capital One.



Internet access is needed to use the mobile app. Check with your Internet service provider for details of specific fees and charges. Service outages may occur. Capital One customers are responsible for regularly checking their account statements. Push, email, and SMS alerts and notifications, including purchase notifications, must be enabled to be received. CreditWise monitoring and alerts may not be available if the information you enter at enrollment does not match the information in your file at one or more consumer reporting agencies or you do not have a file at one or more consumer reporting agencies. Features may not be available to all customers. Actual experiences may differ from those depicted. Additional terms and limitations apply. 

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. To read about the Terms of your download, check out the End User License Agreement.
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