62
fair
Capitec Bank | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
97%
Android
1190 Reports
1190 Reports
iOS unitQ Score
iOS User Feedback
3%
iOS
42 Reports
42 Reports
User Feedback
3%
iOS
42 Reports
42 Reports
97%
Android
1190 Reports
1190 Reports
Capitec Bank - Latest Quality Issues
Android
Nov 18, 2024
Capitec helped me alot they reverse after Clientele policy deducted my money without for any unfair advertising
Android
Nov 18, 2024
It is not working properly
Android
Nov 18, 2024
I can't reset my card
Android
Nov 19, 2024
You can't even download the app it keeps on pending it been two days now
Android
Nov 19, 2024
Hi, Saturday I face some problem with my app. It was saying diagnosis. It was my first expiriance so I decide to unstalled the app because I was thinking maybe the scammers are bizzy. While trying to download my app again ay I'm not winning at all till today. I don't have app and my phone Is not give me any update massage for my money nothing. I can't see money in or out no massages. Please help. I need my app again every thing was easy but now I'm struggling.
Android
Nov 19, 2024
I don't understand why Capitec Bank had to move from something that worked perfectly to something that doesn't work at all. I was a Mercantile client, and the app was excellent—it always worked without any issues. Then they transitioned to the Capitec Business app, and everything has gone downhill since. Why, Capitec? If something works well, why change it? Today, I had to spend 30 minutes on the phone just to access my account again. This is unacceptable! The experience was bad
Android
Nov 19, 2024
THIS APP PISSES ME OFF WITH THE ENDLESS SECURITY SCREENS. I USE BIOMETRICS THAT SHOULD BE ENOUGH, BUT NO, THEY REQUEST A PIN FROM ME EVERY SINGLE TIME, IT PISSES ME OFF. I HAVE ADHD AND I STRUGGLE TO REMEMBER THINGS SO THIS IS FRUSTRATING CONSTANTLY HAVING TO CHANGE MY PIN BECAUSE THE APP WOMT LET ME IN😭 NOT ONLY THAT BUT I CANT HAVE BIOMETRICS WITHOUT THIS DAMN PIN IM SICK AND TIRED JUST REMOVE IT ALL.
Android
Nov 20, 2024
Love this app but lately I can't read my messages or they don't show at all.
Android
Nov 20, 2024
Unable to log in, app won't open, been to the branch, works only 1 or 2days, it's a struggle
Capitec Bank - Product Description
Do all your banking with SA's Best Digital Bank as rated in the SITEisfaction 2021 report. The Capitec Bank app is secure, easy to use and you pay no data charges on most of the major SA networks when using the app. We've cut the cost of banking by using innovative technology. This means lower transaction fees when you use our app – putting the value back in your pocket. Transact • Open a Capitec account simply by taking a few selfies and scanning your ID • Get your card delivered to your door at a fee, or collect it at a branch for free • Reset your forgotten Remote app PIN without visiting a branch • Buy and sell shares and save 20% on brokerage fees across all trades with EasyEquities • Scan to pay all the major QR codes straight from the app • Get free transaction updates with in-app Money In/Money Out messages • Keep track of how you're spending your money • Send cash to friends and family to collect at selected retailers and Capitec ATMs • Update your card withdrawal and purchase limits • Manage contactless card transactions by turning tap to pay on and off • Update your tap to pay limit • Stop lost or stolen cards immediately • Manage your debit orders and DebiCheck mandates • Email electronically stamped statements • Pay people and accounts • Make immediate payments to other banks in SA • Pay DStv, SARS eFiling or TV Licence immediately • Pay Capitec clients using only their verified cellphone numbers • Buy prepaid electricity, airtime, data and SMS bundles • Manage your Internet banking by turning it on and off Save • Open, personalise and manage 4 additional savings plans • Fix your savings plans to earn higher interest Insure • Get a free estimate on the app • Get your funeral plan and manage it 24/7 Credit • Get a free personalised credit estimate • Manage your credit on the app Once you've registered and activated the app, remember to keep your: • Remote PlN secret • Cellphone safe and in your possession at all times
All intellectual property rights, including trademarks and word marks, are the property of respective owners