45
poor
Carbon: Mobile Banking & Loans | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
88%
Android
149 Reports
149 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
20 Reports
20 Reports
User Feedback
12%
iOS
20 Reports
20 Reports
88%
Android
149 Reports
149 Reports
Carbon: Mobile Banking & Loans - Latest Quality Issues
Android
Mar 30, 2025
Your intrest rate is too high. Hmmm why are you charging intrest rate on monthly basis on loan above 200,000 .Why not intrest charged on the total sum instead of monthly. This your ideal is way discouraging. You are almost collecting × 2 of the loan you are giving. Carbon you have changed .But why? carbon you have changed. This has nothing to do with app. my app is currently updated
iOS
Mar 30, 2025
Fairness
Why would you want anyone to pay you before you borrow them? If I've money would I need money from you? Clearly stating the whole app is a scam. I've lost interest since I saw I've to pay you to borrow me lol and I've tried closing my account multiple times and you wouldn't close it. Another scam unfold 😂 Why wouldn't you want to close my account definitely a big scam app
Android
Mar 30, 2025
I'm giving a star because I want to cent my frustrations.... How possible is it for someone at their level 2 still need to upgrade their level so that they could do anything on this stupid carbon app?..... I keep on refreshing my Gmail, expecting the verification code but it seems like Carbon has crashed.. I want to delete my account please
Android
Mar 31, 2025
since day before yesterday,I have been trying to put my card details but it's not going to the next level but my loan has been approved, I'm fed up.
Android
Apr 1, 2025
you deducted 1000 from my account without giving me loan
Android
Apr 2, 2025
carbon you guys should please allow me access my account cause me I don't understand this your new method oo the issue is that the phone number I linked to my account is no longer in use but usually over the years when I want to log into my account they send the otp to my mail but since yesterday I've been trying to login the otp is not coming to my mail I only got a message that I successfully logged in which I did not and I've tried reaching out severally but no response
Android
Apr 2, 2025
I think ur interest rates r too high. last month I paid 15% and I paid this month u r asking to pay 22% and u r still giving me 10000 again .what happened to customer relations..after all these years with u?
Android
Apr 2, 2025
Run away from this App, they are criminal. After charging you 500 naira for loan Application they won't even give u the loan only to show you that something went wrong
Android
Apr 2, 2025
rubbish, lazy, poor customer service 😠😡
Carbon: Mobile Banking & Loans - Product Description
Access a variety of banking services, from high-interest savings to instant short-term loans for your urgent needs. Open a Carbon bank account in minutes and start living a better financial lifestyle. SPECIAL FEATURES * Get loans ranging from ₦1,500 to ₦1m(Nigeria) * Make repayments over a maximum of 64 weeks. * Interest ranges from 1.75% - 30%, with an equivalent monthly interest rate of 1 - 21%. * Annual Percentage Rate (APR) from 23% - 60.8%. No late fees or processing costs. Example: For a 3-month loan of ₦50,000, Carbon charges 2% a month. With an APR of 24.3%, the total repayment amount after 90 days is ₦53,000. Annual Percentage Rate (APR) from 23% - 60.8%. No late fees or processing costs. Example: For a 3-month loan of ₦50,000, Carbon charges 2% a month. With an APR of 24.3%, the total repayment amount after 90 days is ₦53,000. * Flexible tenors from 1 month to 6 months with the ability to make early repayments at any point in the tenor. SEND MONEY FOR FREE Transfer funds to any bank at no extra cost, 30 times a month. It’s the highest around and our customers save N1,500 on transfer charges every month. SAVE WITH HIGH INTEREST Don’t just keep your money in the bank. Create a savings plan and start earning up to 15% interest on your funds when it’s time to withdraw. SHOP NOW, PAY OVER TIME Buy items you love and need the most and pay in small, equal installments, at 0% interest. RECEIVE CASHBACK ON LOANS Apply for up to N1 million and receive funds in your account within minutes. You also get up to 30% cashback on your interest when you pay in time. GET A CARD YOU CONTROL The Carbon Visa card is your passport to freedom and security. Spend as you please on both online and offline channels. Freeze your account from anywhere if you notice irregular behavior. Set spending limits across channels. SAY GOODBYE TO QUEUES Request a Visa card with just the tap of a button on your Carbon app and it would be delivered to your doorstep anywhere in the country. INSTANT REVERSALS No panicking with a Carbon bank account. Receive instant reversals whenever transactions don’t complete. GET IN TOUCH! Carbon (formerly Paylater) is provided by One Finance & Investments Limited, a CBN-licensed and regulated finance company. While we offer a service that is 100% automated, you can always reach us and learn more about our service via multiple support channels. We’d love to hear from you!
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