61
fair
Careem – rides, food & more | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
962 Reports
962 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
366 Reports
366 Reports
User Feedback
28%
iOS
366 Reports
366 Reports
72%
Android
962 Reports
962 Reports
Careem – rides, food & more - Latest Quality Issues
iOS
Mar 31, 2025
Poor customer orientation
Its funny how this app allows you to order from restaurants that are closed. They will charge you and they will redeem your money; but you cant use that money. Because app always says: something went wrong. When you try to call them, customer service will pretend its bad signal, or they dint under your request or even better they start speaking Arabic.
iOS
Mar 31, 2025
Charging for service you did not got
Hello, they are randomly charging for service which I did not receive. It happens to me 5 times in last 3 months. Their support service did not react or tell you they don't know
iOS
Mar 31, 2025
Don’t use this app!
Worst service! Keeps on canceling the booked transactions without even refunding! Took money from my card 3 times and never refunded me.
iOS
Mar 31, 2025
Worst food delivery app
The app does not keep track of your orders and when there's a problem whether it's with the restaurant or the driver and the order gets cancelled there is no refund on the money you paid. Do not use Apple Pay whilst ordering from this app. It's a scam. Would highly suggest using other alternatives.
iOS
Mar 31, 2025
Terrible customer service
Writing as careem premium user. I used to defend Careem during every case when anyone used to complain about their app bugs and terrible drivers, because they had nice people in their customer support. Now, they clearly decided to cut some costs and outsourced their customer support to a different company, the English customer support team is terrible, they are over the phone talking in places full of noise, they are disrespectful and not helpful at all, any Careem call used to take 60 seconds to be solved, now they are not answering and when they answer they are not helping. First review i ver write, but this app is going downhill so quickly, canceling my subscription and deleting app, thank god Dubai is competitive and we have other reliable options.
iOS
Mar 31, 2025
does not return money
ordered a taxi, money was immediately written off, the car did not arrive and two minutes later the order was cancelled, and the money was not returned and you write to support for 30 minutes without stopping, they do not even answer, I do not recommend
iOS
Mar 31, 2025
Low level of customer service
I mean, thank God, I canceled my subscription to Careem Plus to know the level of your bad services, meaning if the customer subscribed to the service, then we returned what we respond to!! What do you want!!
iOS
Mar 31, 2025
Very greedy
They let you wait more than one hour and half in the Eid time to pick more orders !!!
iOS
Apr 1, 2025
Failed application and bad customer service
By deducting from my card without any prior warning and without granting any permissions technically I can cancel the trip except by calling customer service even with no captain I don't recommend it to anyone
Careem – rides, food & more - Product Description
Meet Careem, the everything app for your everyday needs. Rides, food, groceries, payments and more. Unlock unlimited savings and exclusive benefits with Careem Plus. Yalla, simplify your life with a tap. Careem Plus If you’re looking for value and unlimited savings, this subscription is for you. Save AED 200+ every month and unlock unbelievable benefits on rides, food, dining out, groceries, cleaning, plus more! *Now in Dubai and Amman only, coming soon to more cities GO anywhere Book a ride or schedule a pick-up for later with affordable and comfortable car types - including city to city*, Hala taxi or local taxi services*. Or explore the city on two wheels with Careem Bike*! Enjoy instant 10% credit back on 10 rides and unlimited 45-minute bike rides with Careem Plus. Explore our ride services: Hala taxi | Comfort, Executive, Premier rides | Careem Bike | Car Rentals *Services and Careem Plus benefits vary from location to location EAT everything Get your favourite food delivered on time and straight to your door. Customise your order to your liking, and track your food delivery in real time. Or discover Dubai’s finest restaurants with Careem DineOut. With Careem Plus you can skip the delivery fee on food and enjoy special discounts on dining out. Explore our food services: Food delivery | CareemDineOut *Services and Careem Plus benefits vary from location to location GET anything Get your groceries delivered in a flash with Quik Groceries and enjoy no delivery fee with Careem Plus. Book everything from home cleaning to laundry, tickets, salon & spa services and more with just a tap. Explore our services: Quik Groceries | Laundry | Home Cleaning | Tickets | Salon & Spa | Delivery *Services and Careem Plus benefits vary from location to location PAY anyone The easiest way is Careem Pay. Send money abroad, pay your bills, split the check and more, with just a tap. Explore our services: Send money | Split Bills | Bill Payments | Global transfers *Now in UAE only, coming soon to more countries
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