56
fair
Carla Car Rental - Rent a Car | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
47%
Android
34 Reports
34 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
38 Reports
38 Reports
User Feedback
53%
iOS
38 Reports
38 Reports
47%
Android
34 Reports
34 Reports
Carla Car Rental - Rent a Car - Latest Quality Issues
iOS
Feb 20, 2025
TOTAL SCAM!!! Don't fall for it!!!
This app that promises to have a car rental reservation is a complete scam, buy the package with them and all the insurance they offer, including one called “peace of mind” where it promises to have a refund in case anything at the counter goes wrong, and they are not honoring it. First, arriving at the rental company, the same people from the rental company talk about how this app scams users by promising rates that do not exist in the rental company’s system and then they refuse to give a refund for the amount paid in the app, and it was exactly what is happening to me…. It took them years to respond, when I managed to, via email they tell me that they cannot reimburse me despite having paid insurance and even though I give them evidence that the rate specified in their application did not exist in the rental company’s system, they argue that it is because they were additional charges even with photos of the rental company’s system with all the insurance and additional charges at zero, they dared to tell me that it corresponded to the deposit, when it was clearly not the case. I have no response from the developers or anyone from legal. So it is a TOTAL SCAM
Android
Feb 23, 2025
This is by far the worst app I have ever experienced in my entire life. Please just know that I never ever got the car I rented and got charged 315.00 the first hr. Then another 485.00 just 4 hrs later. Then they tried to continue to take 20.00 a day after that. I had to dispute the charges with my bank and got the money back, yet I had to wait a few days while my bank was refunding their reoccurring payments they set up without my permission. If you use this app I'll pray for you😩
iOS
Feb 24, 2025
No Refund help!!!!
Bad experience with a booking on Christmas's day… once there to pick up the car the rent company was in overbooking… and still after 2 months that I paid Carla, can't get a refund!!!!!
iOS
Feb 25, 2025
Horrible
My credit card has been receiving receipts from this app for months. I have had to cancel the card because they keep trying. BE CAREFUL
Android
Feb 27, 2025
Scammers. They charge you in addition to the rental the cost of a loyalty card for 129 euros. A disgrace.
iOS
Feb 27, 2025
Scammers
You hire a price that is ultimately not real, it is much more expensive, when you cancel you do not get your money back
Android
Feb 28, 2025
My wife is stranded right now because it waits to tell you you need a credit card instead of a debit card big waste of money she even spent a bunch on a uber to get her there
Android
Feb 28, 2025
Do not use! Incompetent people. No address is given for off airport car rental agencies. I had to ask airport information for help. Customer service sent me to the wrong rental agency and they didn't find my reservation. On top of that. My fintech flagged for fraud and didn't allow payment after I verified the merchant. I used another credit card that was flagged. That payment approved then I couldn't get an address of the rental company. Total waste of time and money. Up to 5 days to refund.
Android
Mar 1, 2025
I made a reservation and the reservation was for unlimited miles. It didn't mention anything about having a 750 credit score or having a major credit card nor anything about a $500 deposit so I canceled the reservation. I would never recommend this place ever if I could give no stars I would.
Carla Car Rental - Rent a Car - Product Description
Carla is a car rental app comparing 900 companies including Hertz, Avis, Budget, Dollar, Thrifty, Sixt and many local rent a car companies. Featured on USA TODAY, Techcrunch, Boston Globe, Travel Pulse and AutoRental News. We also show amazing hotel deals. How can Carla help you to book your next trip? • Contactless pick-up at available locations. • 2.5M+ rental cars selected annually. • Car rental near me: See all rental cars near you on the map. Check if the branches are open or not. • Instant confirmation: Get your voucher email right after booking. • Under 25 fee waived: We're waiving under 25 at participating companies. • One way: Drop off at a different location. • Last minute car rental deals: Daily deals starting from $9/day. • 24/7 customer service: Don't wait on the line for hours. We're here to help in seconds. You can rent a car at 20,000 locations worldwide from all major companies like Avis, Budget, Dollar, Fox, Sixt, Hertz, Thrifty, Europcar and many local businesses. - Big savings with best car rental deals. - Hassle-free car reservation in seconds. Don't get lost in a never ending list of cars. - No hidden fees. Never overpay at the counter. Plus, we are now bringing you amazing rates at hand-picked hotels. Find the best hotel deals at a glance and book with ease. Book a hotel for tonight or any time you want. We hope to be your best travel buddy to get the perfect car for you. You can sit back and enjoy the ride!
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