65
fair
Carnival HUB | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
50%
Android
728 Reports
728 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
732 Reports
732 Reports
User Feedback
50%
iOS
732 Reports
732 Reports
50%
Android
728 Reports
728 Reports
Carnival HUB - Latest Quality Issues
iOS
Feb 27, 2025
On board chat
Carnival app is good for deciding what you want to do. The chat part is awful. It is slow to send and does nothing to tell recipients they have a message. Complete waste!
iOS
Feb 28, 2025
Works well
I wish that you were able to preorder your allergy mess on the app. We waited for a long time after every meal to put in our next order. Some cruise employees seemed bothered by our needs.
iOS
Feb 28, 2025
Woke me up
The really big challenge was the notifications, I got like 20 in the middle of the night telling me my table was ready
Android
Feb 28, 2025
The chat function was useless. The texts took hours to receive.
iOS
Feb 28, 2025
Needs notifications
It was a great options for on the cruise. But when trying to use the chat option it didn't notify you if someone messaged.
iOS
Feb 28, 2025
Mostly a disappointment
The app consistently had problems during our cruise. We paid for the chat function and it only worked for part of our party. I was one of the people it never worked for. Very frustrating when trying to find someone. The app also had frequent crashes and issues loading during the cruise. Sometimes forgetting and reconnecting for WiFi would help but not usually. When the app worlds, it's great but getting it to work is the problem. Overall I was disappointed.
Android
Mar 1, 2025
My wofe could not get on to the app the whole trip. For debark, I could not view the page and had to go to Customer service desk for our debark time. Doing this, we were not able to see the debark group and had to guess by time.
Android
Mar 1, 2025
Super helpful for doing almost anything on the ship. Our main complaint was that it kept telling us our table was ready at the dining room over and over into the night and even after we'd eaten and in our room. It became a running joke during our stay because it happened every night.
Android
Mar 2, 2025
I had to reset the hub site from floor to floor I would loose link
Carnival HUB - Product Description
Use the Carnival HUB app to share your cruise countdown with friends, then explore and book shore excursions, spa treatments, drink packages and more. When the time comes, you may also check-in and obtain your boarding documents. As you board your ship, connect to Carnival’s Wi-Fi to view what’s happening, weather, dining menus and more! Onboard internet purchase is NOT required to use the Carnival HUB app. Before your cruise: • Load up on excursions, drink packages, spa treatments and more • Check-in and prepare your boarding documents • Share your cruise countdown with friends and family Once on board: • Chat to connect with family and friends on board. (Low, flat activation fee applies.) • Day-by-day schedule of hundreds of onboard events • Choose your favorite events and get reminders • Open times of food and drinks venues • Daily restaurant menus • Searchable deck plans with key areas highlighted • Itinerary details, including current ship time, arrival/departure times for upcoming ports of call • Real-time information on guests’ current Sail & Sign shipboard account balance • Weather for each day of your sailing • Find information like dining attire easily • Ability to view and purchase shore excursions • Order food and beverages for delivery almost anywhere on board (Fees apply.) • Check into a virtual queue and skip the line! We'll simply notify you when it's your turn Go ahead. Download it now. Your vacation deserves it.
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