64
fair
Carvana: Buy/Sell Used Cars | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
118 Reports
118 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
30 Reports
30 Reports
User Feedback
20%
iOS
30 Reports
30 Reports
80%
Android
118 Reports
118 Reports
Carvana: Buy/Sell Used Cars - Latest Quality Issues
Android
Nov 12, 2024
The shipping fee is just a hidden markup. It has nothing to do with shipping! You pay expensive shipping cost no matter where the car is located and you can't go pick it up yourself. In fact they won't even tell you where it's at.
Android
Nov 13, 2024
So...it doesn't work anymore: In order to use it, I am forced to update but it says this it is not compatible with my device anymore... I have a pixel 7 ... This is weird!....
Android
Nov 13, 2024
Too sad and disappointed when trying to delete my account, call Carvana and try to delete my account, I don't owe a penny to them, was denied deleting it
Android
Nov 13, 2024
App doesn't work right and customer service blames user
Android
Nov 14, 2024
When I try to sign in it gives me an error message after entering my email
iOS
Nov 14, 2024
The app is five-star, but……
….the IRL part was awful. At my appointment to pick up the car, the battery was completely dead. They sent it out to get a new battery and it wasn't ready until 5 hours later (the original appointment was 1030, and it wasn't ready until 1530). When I tried to call for an update, no one ever answered. During the 7-day test drive, I found a couple issues and decided to return the car. The return process was not truly “no questions asked”. They asked a lot of questions and tried to sell me another car. When they day came to pick up the car, the tech called to tell me she was en route and 15 minutes away. She didn't end up arriving for 45 minutes. Next time I'll just get a car the old fashioned way.
iOS
Nov 15, 2024
I don’t write reviews but…
So I have a 2014 Sudan in perfect condition with almost no mileage and it was valued at $2,200 when it's work $7,000 on average. I was just curious of the app and wanted to see what an app would say, ofc it would just be a scam for desperate people, it's cruel and takes advantage of its users. At the same time they wanna RESELL a 2010 truck with hella miles and damage for $11,000, how does that make any since?
Android
Nov 15, 2024
DESERVES ZERO STARS. Found car I'd like to buy. App is NOT WORKING!!!! Stuck at cash or finance their save and continue button nonfunctional no matter what I select. Their timer has gone from 37 minutes to about to be 0 minutes wait for stupid button to activate. Found way around finance with carvana forced -- cannot do own financing. Managed to find their phone and its not answered.
iOS
Nov 17, 2024
Its very confusing
Its very confusing it gives you diffrent schedule for car arrival and on top of that it tells you all the documents are vertified but then you get calls saying you missed paperwork, just go to a real dealership
Carvana: Buy/Sell Used Cars - Product Description
Buy, sell or trade your car 100% online. With the Carvana app, you can shop where you want, when you want, wearing whatever you want. Search over 45,000 Carvana used cars for sale, get instant, personalized financing terms, and find a car that fits your budget. Buy online and then track your delivery, all in one place. Plus, you can choose to get your vehicle delivered to your door or pick it up at a Car Vending Machine. Have questions? No problem! Our friendly and knowledgeable Customer Advocates are here to support you every step of the way so you can shop with confidence. Plus, all purchases are protected by our 7-Day Money Back Guarantee. That means you have 7 days to make sure your new ride fits your life. If you don’t love it, we'll pick it up and bring you a different one, or provide a full refund. You decide. With the Carvana app, you can: Buy a Car - Search over 45,000 vehicles - Check out the vehicle interior and exterior with our 360-degree spinner - View financing terms as you search - Get a free CARFAX™ report for every vehicle - Track your delivery all the way to your door Sell and Trade Cars - Get an instant and custom appraisal offer on your car - Tell us how you want to get paid - Schedule an appointment to sell your car - Get a trade-in offer in less than 3 minutes, with no inspection required - Apply your trade-in toward the purchase of your next car for a lower monthly payment Get Financing - Get instant and personalized financing terms without impacting your credit in just minutes - Find a car that fits your budget - Make auto loan payments—manual and autopay options are available - View your auto loan details Stay Connected - Save your favorite vehicles - Get new inventory and price drop alerts - Learn about any recalls on your car Buy online. Get it delivered. Love it or return it within 7 days. Download the Carvana app now and discover all the ways We’ll Drive You Happy®.
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