76
good
Carvana: Buy/Sell Used Cars | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
52%
Android
55 Reports
55 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
51 Reports
51 Reports
User Feedback
48%
iOS
51 Reports
51 Reports
52%
Android
55 Reports
55 Reports
Carvana: Buy/Sell Used Cars - Latest Quality Issues
iOS
Mar 17, 2025
Delivery in as little as 3 days is a lie
After submitting my order, I completed everything on my end and yet my order was delayed every day from their verification. They said it takes 1-2 days, but mine lasted a week. Turns out they only have quick delivery if you finance through them at near double the interest rate. They only bothered to look into my order being stagnant when I contacted Better Business Bureau to request a partial refund after support wouldn't do anything to finish my order after several days and they completely ignored my request.
iOS
Mar 18, 2025
Excellent for self employed BUT…
Carvana is the only company who didn't give me all this runaround for being self employed. The process was so fast and easy, I was actually amazed! HOWEVER, even with great credit, the APR rate is too high for my liking. The only reason I still decided to purchase, is because other financing companies gave me too much headache trying to finance using my business.
iOS
Mar 20, 2025
Worst app
Theives theives they sell messed up cars and they always try to rob you for your trade in offer
Android
Mar 21, 2025
I hate carvanna, I have an 06' pt cruiser, nothing wrong with it, runs and drives perfect, no interior damage, no exterior damage just some color fading from the sun so it's not a bright dark blue anymore but that's not damage. there's no rust, there's no cracks or anything. the cruiser has only 82k miles on it, no rust on the bottom because every winter it was stored inside a warm insulated garage. but yet you want to offer me $100 for it. carvanna is a scam
iOS
Mar 23, 2025
Great until
It was great until I noticed items advertised in the picture of my car weren't included with my car. For example, the floormats. When I asked for them they said “sorry” extras listed in our pictures of your car aren't guaranteed….
iOS
Mar 30, 2025
WORST Selling Experience EVER
We were moving cross country and needed to sell our car and Carvana seemed logical with a slightly better offer than CarMax. We had plane tickets, movers, and pet transport planned when we accepted the offer and scheduled the Carvana field appointment. They cancelled the first with only 19hrs notice, after we already secured a rental and refused any compensation for short notice. Then adamantly promised the rescheduled field agent (one day prior to our departure) would be here. Unfortunately, after providing two confirmation messages in the morning, they cancelled again roughly an hour prior to the scheduled time range, placing us in a very tough spot. NEVER AGAIN!! BROKEN PROMISES! LIES! Refusing to talk to customers on the phone. Staff from one department refusing to contact staff from another to resolve issues. Advocate advocating for the company NOT the customer! Warning: if you don't have a local Carvana, sell to them at your own risk. Worst experience ever! We cancelled our deal and moved on..
iOS
Mar 30, 2025
No Star Service Review Zero “0”
Non Refundable Fees are tucked right into your down payment and costs due now. So don't use Carvana and start to buy a car because you will go back and check and see the car was in an accident or has an open recall issue, and you Will then decide you want a refund. Right so the payment was withdrawn immediately. I thought that I was done buying the car. I wanted to be. My name is missing Junior on my bank statement and upon underwriting review and I was notified it's unacceptable and that was described as, “a discrepancy in the name.” In fact; this restrictive action upon my account for that was a discriminatory action upon the verification team at Carvana. If you know my name suffix is Junior and tell me it isn't verified on a document, and it is widely regarded as, Optional (see Optional definition) to use Jr. So, to summarize the Carvana, “experience,” I say CAUTION! You can be taken for your good money easily if you are not alert to the challenges of internet car buying. I hate the waiting around a dealership but car buying tradition is the decision to be safe and keep close watch on where your money is.
iOS
Mar 31, 2025
WORST Selling Experience EVER
We were moving cross country and needed to sell our car and Carvana seemed logical with a slightly better offer than CarMax. We had plane tickets, movers, and pet transport planned when we accepted the offer and scheduled the Carvana field appointment. They cancelled the first with only 19hrs notice, after we already secured a rental and refused any compensation for short notice. Then adamantly promised the rescheduled field agent (one day prior to our departure) would be here. Unfortunately, after providing two confirmation messages in the morning, they cancelled again roughly an hour prior to the scheduled time range, placing us in a very tough spot. NEVER AGAIN!! BROKEN PROMISES! LIES! Refusing to talk to customers on the phone. Staff from one department refusing to contact staff from another to resolve issues. Advocate advocating for the company NOT the customer! Warning: if you don't have a local Carvana, sell to them at your own risk. Worst experience ever! We cancelled our deal and moved on.. CarMax was wonderful.
iOS
Mar 31, 2025
Laggy
For a company that pockets so much money from their customers they owe them a better app. Also not being able to use the app without updating? Bridgecrest needs to stop scamming people for money and invest in their colloquial app that hardly works. Do better, carscamma
Carvana: Buy/Sell Used Cars - Product Description
Buy, sell or trade your car 100% online. With the Carvana app, you can shop where you want, when you want, wearing whatever you want. Search over 45,000 Carvana used cars for sale, get instant, personalized financing terms, and find a car that fits your budget. Buy online and then track your delivery, all in one place. Plus, you can choose to get your vehicle delivered to your door or pick it up at a Car Vending Machine. Have questions? No problem! Our friendly and knowledgeable Customer Advocates are here to support you every step of the way so you can shop with confidence. Plus, all purchases are protected by our 7-Day Money Back Guarantee. That means you have 7 days to make sure your new ride fits your life. If you don’t love it, we'll pick it up and bring you a different one, or provide a full refund. You decide. With the Carvana app, you can: Buy a Car - Search over 45,000 vehicles - Check out the vehicle interior and exterior with our 360-degree spinner - View financing terms as you search - Get a free CARFAX™ report for every vehicle - Track your delivery all the way to your door Sell and Trade Cars - Get an instant and custom appraisal offer on your car - Tell us how you want to get paid - Schedule an appointment to sell your car - Get a trade-in offer in less than 3 minutes, with no inspection required - Apply your trade-in toward the purchase of your next car for a lower monthly payment Get Financing - Get instant and personalized financing terms without impacting your credit in just minutes - Find a car that fits your budget - Make auto loan payments—manual and autopay options are available - View your auto loan details Stay Connected - Save your favorite vehicles - Get new inventory and price drop alerts - Learn about any recalls on your car Buy online. Get it delivered. Love it or return it within 7 days. Download the Carvana app now and discover all the ways We’ll Drive You Happy®.
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