77
good
Carvana: Buy/Sell Used Cars | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
93 Reports
93 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
30 Reports
30 Reports
User Feedback
24%
iOS
30 Reports
30 Reports
76%
Android
93 Reports
93 Reports
Carvana: Buy/Sell Used Cars - Latest Quality Issues
iOS
Jan 18, 2025
Not Easy or Fast
They made me reschedule 5 times. I still haven't picked it up and I'm pretty sure they're gonna make me reschedule again. Latest excuse is registration wasn't ready. You've had a week???? Like, dealers do it in a day. Anyways, don't use them.
Android
Jan 20, 2025
I was offered $4,500 for my trade-in, despite KBB valuing it between $9k-12k. Their email stated if no title, the truck is removed from the contract and I pay the difference. When the new car arrived in my driveway, and I had lost the title, they wouldn't accept my check and took the car back, making me redo the contract with a new delivery date. If you live within 150 miles of a hub, and want it delivered, you get slapped with a $600 delivery fee on top of their $1300 shipping fee. Crazy.
Android
Jan 20, 2025
Finance options are extremely high. Verify identity questions have nothing to do with you, when that fails there is no one to report to and they say better luck next time.
Android
Jan 22, 2025
EDIT - After I paid $4000 down and shipping and made all arrangements to receive car today... I received notice my delivery is delayed 3 days and it'll come Friday night at 7PM instead of 11-2 today on Tuesday. Rental already turned in now and I have to come out of pocket. Notified me 4 hours prior to delivery... If they told me day before I'd be fine with that. I already returned rental and was sitting at home with day off work to be told it's delayed 72 hours. Rep I spoke to was terrible
Android
Jan 23, 2025
Doesn't work with a VPN
Android
Jan 23, 2025
app is ok carvana need to redo pricing on cars no sense of buying a used car that is 3-6k over book value. should be criminal to take advantage of people like that
Android
Jan 23, 2025
The bait and switch is here! I have been looking for a year. I finnifty got the down payment and payments I could afford only needed to upload new insurance. In the morning I had a hard time finding it at all. Then they decided to ad a $6000 deposit. Please go to any place else!
Android
Jan 23, 2025
Great app, but the interest rates are Crazy!!
Android
Jan 24, 2025
i received a terrible offer for my 2020 Ram 1500 eco diesel. i have high miles but its in fantastic shape. The offer was $13,800. it was $75,000 new and i have had offers over 40k from the local dealer. Just FYI - Carvana will RIP / OFF its customers. I dont recommend this site / app to anyone but especially to folks who dont know what there vehicle is worth.
Carvana: Buy/Sell Used Cars - Product Description
Buy, sell or trade your car 100% online. With the Carvana app, you can shop where you want, when you want, wearing whatever you want. Search over 45,000 Carvana used cars for sale, get instant, personalized financing terms, and find a car that fits your budget. Buy online and then track your delivery, all in one place. Plus, you can choose to get your vehicle delivered to your door or pick it up at a Car Vending Machine. Have questions? No problem! Our friendly and knowledgeable Customer Advocates are here to support you every step of the way so you can shop with confidence. Plus, all purchases are protected by our 7-Day Money Back Guarantee. That means you have 7 days to make sure your new ride fits your life. If you don’t love it, we'll pick it up and bring you a different one, or provide a full refund. You decide. With the Carvana app, you can: Buy a Car - Search over 45,000 vehicles - Check out the vehicle interior and exterior with our 360-degree spinner - View financing terms as you search - Get a free CARFAX™ report for every vehicle - Track your delivery all the way to your door Sell and Trade Cars - Get an instant and custom appraisal offer on your car - Tell us how you want to get paid - Schedule an appointment to sell your car - Get a trade-in offer in less than 3 minutes, with no inspection required - Apply your trade-in toward the purchase of your next car for a lower monthly payment Get Financing - Get instant and personalized financing terms without impacting your credit in just minutes - Find a car that fits your budget - Make auto loan payments—manual and autopay options are available - View your auto loan details Stay Connected - Save your favorite vehicles - Get new inventory and price drop alerts - Learn about any recalls on your car Buy online. Get it delivered. Love it or return it within 7 days. Download the Carvana app now and discover all the ways We’ll Drive You Happy®.
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