71
good
Carvana: Buy/Sell Used Cars | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
119 Reports
119 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
41 Reports
41 Reports
User Feedback
26%
iOS
41 Reports
41 Reports
74%
Android
119 Reports
119 Reports
Carvana: Buy/Sell Used Cars - Latest Quality Issues
Android
Feb 26, 2025
Convenient and great customer service, but vehicles are overpriced with too high of APR% most of the time. Great for single people making good money or if you're desperate. Not for those on a budget.
Android
Feb 26, 2025
Carvana was disappointing and unprofessional. They requested documents the day before my pickup appointment at 9 a.m., with a strict 10:55 a.m. deadline. Despite submitting the document only 30 minutes late, they canceled my appointment. I called customer service, and a senior rep promised to call back by 5 p.m., but no one did. Poor communication, last-minute demands, and no follow-through show they don't value customers' time. I won't use Carvana again and suggest others look elsewhere.
Android
Feb 26, 2025
I enjoyed the app, choosing a car, the loan process, all of it until the car was delivered. The car is great but the windshield is cracked and will not pass state inspection. I confirmed this with the delivery driver and called carvana many times for resolution. I paid $30k for this car and now I need to pay about $2k to fix inspect it?!? Terrible aftercare. Very disappointing. I was told that I should return the car and start again, I was told by a senior rep, Linda, it would be taken care of.
iOS
Feb 27, 2025
Biggest scam company ever
Vehicles are more expensive than a dealer, and will give you less for your vehicle than a dealer. These reviews are fake. How is this company still in business?
iOS
Feb 27, 2025
CAN’T SHOP NATIONWIDE
You guys are doing yourself a huge disservice to car buyers. Why can I only search for cars locally on the app? UPDATE: NOT TRUE. Does not work & also there is no customer support team.
Android
Feb 28, 2025
I can't believe it can't install this on my G9 ? Wth
Android
Mar 1, 2025
Ordered a car because it was advertised as picking it up in 2 days. Ended up being weeks later delivery date so I canceled the order and they kept the shipping fee of $980. They didn't ship anything. The lie about faster shipping dates to lure you in.
Android
Mar 1, 2025
I have been trying to log in to pay and it's giving me a trouble signing in and giving an error message ?
Android
Mar 1, 2025
Very horrible car buying experience, they keep messing up my documents, and they keep pushing back my delivery date by 4 day 2 times now. It's been a week and a half since I started the buying process, and as of right now, it'll be 2 weeks waiting. To make this long story short, if you need a car fast, or a simple buying process, don't use carvana, go to a dealership. Never buying from here again. Very unprofessional experience with carvana. Prices are great though, that's it.
Carvana: Buy/Sell Used Cars - Product Description
Buy, sell or trade your car 100% online. With the Carvana app, you can shop where you want, when you want, wearing whatever you want. Search over 45,000 Carvana used cars for sale, get instant, personalized financing terms, and find a car that fits your budget. Buy online and then track your delivery, all in one place. Plus, you can choose to get your vehicle delivered to your door or pick it up at a Car Vending Machine. Have questions? No problem! Our friendly and knowledgeable Customer Advocates are here to support you every step of the way so you can shop with confidence. Plus, all purchases are protected by our 7-Day Money Back Guarantee. That means you have 7 days to make sure your new ride fits your life. If you don’t love it, we'll pick it up and bring you a different one, or provide a full refund. You decide. With the Carvana app, you can: Buy a Car - Search over 45,000 vehicles - Check out the vehicle interior and exterior with our 360-degree spinner - View financing terms as you search - Get a free CARFAX™ report for every vehicle - Track your delivery all the way to your door Sell and Trade Cars - Get an instant and custom appraisal offer on your car - Tell us how you want to get paid - Schedule an appointment to sell your car - Get a trade-in offer in less than 3 minutes, with no inspection required - Apply your trade-in toward the purchase of your next car for a lower monthly payment Get Financing - Get instant and personalized financing terms without impacting your credit in just minutes - Find a car that fits your budget - Make auto loan payments—manual and autopay options are available - View your auto loan details Stay Connected - Save your favorite vehicles - Get new inventory and price drop alerts - Learn about any recalls on your car Buy online. Get it delivered. Love it or return it within 7 days. Download the Carvana app now and discover all the ways We’ll Drive You Happy®.
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