78
good
Carvana: Buy/Sell Used Cars | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
137 Reports
137 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
28 Reports
28 Reports
User Feedback
17%
iOS
28 Reports
28 Reports
83%
Android
137 Reports
137 Reports
Carvana: Buy/Sell Used Cars - Latest Quality Issues
Android
Dec 10, 2024
Doesn't even load.
Android
Dec 10, 2024
Bad customer service. Bad user experience. Don't recommend.
Android
Dec 12, 2024
IDK if it's the app or what but I got cars offered to me for 0 down payment & a certain amount monthly payment but when I start the purchase all the sudden both of those things change & I thought it was like the options I was picking or bcuz of my credit (which is pretty good) but ive back out & re did it & still gives something different, BUMMER! to know I'm being offered certain deals but it starts to change every single time I back out & redo it SUCKS
iOS
Dec 13, 2024
Carvana is NOT a place to buy your car.
DO NOT PURCHASE FROM CARVANA. GO TO A DEALERSHIP. I originally brought a car online and wasn't aware of the added fees until I came in person to sign the paperwork. I was a newbie and in desperate need of a car. I paid about 34k for a car valued at 22k. Insane. I also had issues with a title of a different car under a different name being sent to my address instead of the documents I needed. The wireless charger fries your phone. I was promised a second key and was told someone would drop it off and yet they canceled on me. There was a scratch on the windshield from the passengers side that was not noted on the photos.
Android
Dec 14, 2024
App is easy enough to use. not a fan of the baited "free shipping" and then click and see shipping is not actually free at all.
iOS
Dec 14, 2024
Service
Bad customer service
Android
Dec 18, 2024
I unfroze my credit report today 12/17 to purchase a vehicle but youre stupid app keeps saying its frozen called equifax they informed it was unfrozen went back to youre stupid app again says its frozen decided to go somewhere else I can see you are not interested in my business
Android
Dec 19, 2024
"Purchased" a vehicle. Two days before it shipped they said they couldn't sell it to me. Refund took a good 2 weeks to get back.
Android
Dec 19, 2024
Beware, junk mail and thousands of useless emails for cars you have no interest. They will admit they won't delete your account. No opt out of emails option. Prices are worse than our local dealer and shipping they want $2000 for 100 miles . Site is useless only a chat bot to respond with over complucated waste if time response. Millions of bbbb complaints and negative reviews beware
Carvana: Buy/Sell Used Cars - Product Description
Buy, sell or trade your car 100% online. With the Carvana app, you can shop where you want, when you want, wearing whatever you want. Search over 45,000 Carvana used cars for sale, get instant, personalized financing terms, and find a car that fits your budget. Buy online and then track your delivery, all in one place. Plus, you can choose to get your vehicle delivered to your door or pick it up at a Car Vending Machine. Have questions? No problem! Our friendly and knowledgeable Customer Advocates are here to support you every step of the way so you can shop with confidence. Plus, all purchases are protected by our 7-Day Money Back Guarantee. That means you have 7 days to make sure your new ride fits your life. If you don’t love it, we'll pick it up and bring you a different one, or provide a full refund. You decide. With the Carvana app, you can: Buy a Car - Search over 45,000 vehicles - Check out the vehicle interior and exterior with our 360-degree spinner - View financing terms as you search - Get a free CARFAX™ report for every vehicle - Track your delivery all the way to your door Sell and Trade Cars - Get an instant and custom appraisal offer on your car - Tell us how you want to get paid - Schedule an appointment to sell your car - Get a trade-in offer in less than 3 minutes, with no inspection required - Apply your trade-in toward the purchase of your next car for a lower monthly payment Get Financing - Get instant and personalized financing terms without impacting your credit in just minutes - Find a car that fits your budget - Make auto loan payments—manual and autopay options are available - View your auto loan details Stay Connected - Save your favorite vehicles - Get new inventory and price drop alerts - Learn about any recalls on your car Buy online. Get it delivered. Love it or return it within 7 days. Download the Carvana app now and discover all the ways We’ll Drive You Happy®.
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