31
poor
My CenturyLink | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Productivity
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
53 Reports
53 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
11 Reports
11 Reports
User Feedback
17%
iOS
11 Reports
11 Reports
83%
Android
53 Reports
53 Reports
My CenturyLink - Latest Quality Issues
iOS
Nov 13, 2024
Customer service and additional processing fees. Twice I have not received my bill.
My bill is $50 a month and now they're adding $3.50 just to pay my bill online and $1.71 for paper billing. 😡
Android
Nov 14, 2024
internet connection kicks in an out on occasion
iOS
Nov 14, 2024
Modem router problems
Serviced on 11/06/24 by Jeff, very knowledgeable tech but your internet service does not rate to his caliber. I was out of service from 10/25/24 - 11/06/24 when Jeff arrived in the afternoon. Prior to his arrival a tele - tech on phone tried numerous ways, walking me through steps with modem & router which didn't work. Even though I had no service for days, he would not make a quicker appoint for me so I waited several days for Jeff to appear. I mentioned to Jeff & he didn't understand the delay as he had serviced CLink customers prior to me with just a day's turnaround. I need credit for those days of inconvenience. We have a long trip coming up & I've had to use friends internet services to make plane, hotel, rental car reservations, etc. Totally unacceptable service. I expect credit for 13 days plus it now appears to be ongoing since yesterday, 11/13/24. I'll be contacting your company via phone with same explanation.
Android
Nov 15, 2024
Billing method is too hard to change. Couldn't up date so i had to enter new method and that still failed.
Android
Nov 15, 2024
Shockingly pointless & dysfunctional app for a tech company
Android
Nov 15, 2024
Won't let you sign into your account
Android
Nov 17, 2024
This app was great when i first downloaded it. I used to be able to put devices in groups and control when the devices had internet access, but now that's not an option. I was also able to rename devices connected to the wifi, so I knew which devices they were, but now they all have weird Asian names. It's very frustrating. I got the app to control access to my kids' devices, but I can't do that anymore so I'm not even sure why I still have it.
Android
Nov 19, 2024
this internet has turned into the worst ever, constantly buffering or says waitin for internet n just over all poor sevice, only reason i stay is cause everything is to expensive for me to switch
Android
Nov 20, 2024
Buffers forever sometimes, logs off for no reason, can not access parental controls anymore. Is not user friendly. Best feature is being able to pay bill easily and chat with help.
My CenturyLink - Product Description
The My CenturyLink app brings management of your account and services into one easy place. You can use the app to: • Connect your new service quickly with modem self-install. • View and manage your bill payment with convenience and ease. • Check your services, upgrade your Internet speed (if available in your area). • Manage your settings. • Visit Support to troubleshoot or optimize your service through self-help tools and videos. • Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service. • Plus, so much more. Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink): • Parental controls to guard against inappropriate web content. • Pause and resume internet access of devices on our WiFi. • Schedule online and offline times for devices and users. Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi We're here to help! You can get in touch via http://www.centurylink.com/contact
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