35
poor
ChargePoint® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
75 Reports
75 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
43 Reports
43 Reports
User Feedback
36%
iOS
43 Reports
43 Reports
64%
Android
75 Reports
75 Reports
ChargePoint® - Latest Quality Issues
iOS
Dec 10, 2024
REALLY BAD WAITLIST SYSTEM
The app sent notifications when one plug was still in the last car using it and another one was on the station. I scanned the station and the plug in the last car got activated. The company doesn't know how to build a working waitlist
iOS
Dec 11, 2024
Fraudlent charges, broken chargers
I got charged $6 for a charging session with no charge…because their gear is always broken and there is NO CUSTOMER SERVICE RESPONSE.
Android
Dec 12, 2024
NFC pairing of the phone with the charging station does not work ID UNKNOWN
iOS
Dec 14, 2024
For home can’t turn off
In general, this is a great charger. But two main complaints -one the manual is very un user-friendly. There should be two sets of instructions -one for the installer and one for the homeowner. As it is, it took the Electrician and I hours to figure it out. The other issue is there is there should be a button on your phone app to turn the charger on and off. The only way to turn the charger off so that an unauthorized users can't use it is a very awkward method of putting on a schedule. Sometimes the owner would want to charge it outside of the schedule. So this is really not helpful. It would help that when they update the software they could have on or off button. Otherwise random people could use your charger as it shows up on searches for chargers.
iOS
Dec 16, 2024
Unhelpful Search Results
I just installed this app and started looking for nearby chargers. Most of the results are privately owned and located in apartment or condo garages that have gated access.
iOS
Dec 17, 2024
Charger
It doesn't show the charger at [address]on the map
iOS
Dec 17, 2024
0 Support, App Only Issues
Many charging processes remain at 0kwh and active. Some charging processes are carried out, but billed at $0, although the rest is always booked in euros. The bill then comes months later. If you call, they just say you have to look at it. I've been writing tickets for months, no feedback, by phone, no feedback. Unfortunately, I can't make a recommendation, which is a pity, because the concept is great and, theoretically, you can charge anywhere.
iOS
Dec 17, 2024
Extra £10?!!!
Why do you take extra £10 from my account? I won't use this app anymore because it makes the price more expensive and always keeps credit which it doesn't make any sense.
Android
Dec 17, 2024
I just wanted to charge once on a Business trip. Took me almost 10 minutes to get through the app. Than you pay 1€ for charging and than i charges you 10€ on a seperate account to take the money from there.. Not a big fan of this app. Everything is too complicated. Why is there not a easy way to charge? How can I get my credit back? When I try to delete my Account it does not tell me anything about a refund of my credits in App.
ChargePoint® - Product Description
ChargePoint is the world’s leading EV charging network with over 226,000 activated ports and 400,000 accessible by roaming globally. Only the ChargePoint app allows you to find ChargePoint stations, see if they are available and start charging. You can also find and charge at EV charging stations from other major networks. Find a place to charge: See which EV charging stations are available to use in real time on the ChargePoint map. Start charging: Tap your phone on any ChargePoint or roaming partner station to start charging. You can also start a charge with your ChargePoint card or through the mobile app. Get notified: Get real-time updates about your charging status. Use filters: See only stations that work with your car, plus filter for AC or DC fast chargers. See everything you need to know: Discover station availability, pricing, popular times to charge and when stations were last used, plus tips from other drivers. Waitlist: Easily get in line for a busy station by adding yourself to a waitlist, we’ll notify you when a station opens up and hold your spot in line. Roaming: Use your ChargePoint account to charge at FLO, EVgo, Greenlots, and EV Connect stations. Driver Tips: Get helpful advice from other drivers about charging at a particular station. Charging Activity: See your charging history and trends, including miles added and cost. Wear your Apple Watch: Tap your watch on a station to start a charge and see miles added. CarPlay: Access charging info on your in-vehicle display. ChargePoint Home Flex: Schedule charging, set reminders, get notifications and track usage. Widgets: Find a place to charge with Nearby Stations. See your vehicle’s Charging Status. Check your home charging status, set reminders and more with Home Charger.
All intellectual property rights, including trademarks and word marks, are the property of respective owners