66
fair

Chase Mobile®: Bank & Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
Work at JPMorgan Chase & Co.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at JPMorgan Chase & Co.? Unlock additional insights
Android unitQ Score
Android User Feedback
45%
Android
588 Reports
iOS unitQ Score
iOS User Feedback
55%
iOS
721 Reports
User Feedback
55%
iOS
721 Reports
45%
Android
588 Reports
Chase Mobile®: Bank & Invest - Latest Quality Issues
Android
Apr 1, 2025
The app is very user friendly but I recently found out that you have to pay back the money you use from their credit cards. I spent a few thousand but after about a month they sent me bill asking to pay them back so I guess I was just borrowing that money which is less enticing. I called Chase to dispute it but they said just because someone is named Chase doesnt mean they have anything to do with the bank and he doesn't know anything about my finances and to stop calling him
Android
Apr 1, 2025
hard to verify identity after contacting customer service to get online banking accounts unlocked...poor customer service
Android
Apr 1, 2025
I got a new phone and I had to re-download the app because it didn't transfer over like everything else. Did then the other phone had my password? And my username saved this one I can't do that so every time I come on here, I have to log in the other one also did facial recognition, this one doesn't Only fingerprint recognition which I can't do because I don't have the strength so when I log on, I have to remember a 20 digit password. I'm lucky to remember my name. I'm not a spring chicken
Android
Apr 1, 2025
I have a masters in cs with additional degrees in math and physics. I have done the coding for interest accrual for other banks. Chase is not handling this correctly for the following situation: With a 0% balance transfer, and then make any additional purchases in a statement cycle and pay off the purchase balance every cycle and decrease the balance transfer amount, they incorrectly are calculating how much interest to charge on purchases. Customer service failed to open a support ticket. 👎
Android
Apr 2, 2025
app doesn't work, can't log in
Android
Apr 2, 2025
wanted to open Zelle. couldn't finish it
Android
Apr 2, 2025
they kept my money safe, when they don't recognize, they denied the charge, and send me an alert! thank you CHASE!
Android
Apr 2, 2025
trying to unlock card but the option on mobile "isn't working right now"
Android
Apr 2, 2025
currently with the most recent update if you want to electronically deposit your check and you let the camera take it's own picture it looks like your phone screen or camera is broken, when you do it manually it works fine, but that is an issue
Chase Mobile®: Bank & Invest - Product Description
Bank securely with the Chase Mobile® app. Manage your investments with J.P. Morgan and your Chase accounts: monitor your credit score, budget and track monthly spending, send and receive money with Zelle® and deposit checks.

Manage your accounts
• Review activity in all of your accounts: checking, savings, credit card, home, auto, business and commercial banking
• Deposit a check

Manage your investments with J.P. Morgan
• Get commission-free trades for stocks, options, ETFs, mutual funds and more
• Use portfolios designed by us and matched to your goals

Payments: Convenient ways to pay
• Send and receive money with Zelle
• Schedule, edit or cancel payments for your Chase credit card and other bills
• Transfer money between your accounts

Chase Credit Journey®: Check your credit score
• Take control of your credit, know where you stand, and set a score goal

• Receive free identity monitoring to help keep your information safe

Budget: Get a clearer picture of your finances
• See daily spending insights at a glance
• Set up your budget and track debit/credit card transactions
• Grow your savings consistently with Autosave

Security: Keep your money safe & secure
• 24/7 fraud monitoring for unusual account activity
• Lock and unlock your account if you misplace your card

Rewards, offers & deals
• Track and redeem your Chase rewards
• Earn statement credit by using Chase Offers with eligible credit/debit cards

Connect with Chase
• Schedule a meeting with a banker
• Find the nearest Chase branches and ATMs
• Speak with a representative 24/7

Disclosure
• Some features are available for eligible customers and accounts only. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written. A qualifying Chase transfer account is required to transfer funds via text.
• There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations.
• For illustrative purposes only—not intended as an endorsement or recommendation. The projections or other information generated regarding the likelihood of various investment outcomes are hypothetical in nature, do not reflect actual investment results and are not guarantees of future results
•  Commission-free online trades apply to trading in U.S. listed stocks, Exchange-Traded Funds (ETFs), and options. Option trades are subject to a $0.65 per-contract fee. Sales are subject to a regulatory transaction fee of between $0.01 and $0.03 per $1,000 of principal. There are costs associated with owning certain investments, including mutual funds and ETFs. Offer terms and pricing are subject to change and/or termination. Other fees and restrictions (including account types) apply. See chase.com/online-investing-pricing for terms and conditions.
• Options contract and other fees may apply.
• J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member of FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.
INVESTMENT PRODUCTS:
•	NOT A DEPOSIT
•	NOT FDIC INSURED
•	NO BANK GUARANTEE
•	MAY LOSE VALUE
• Face ID, iPhone, iPad and Touch ID are registered trademarks of Apple, Inc.
• Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC
• Equal Opportunity Lender
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners