Quality degradation at Chase Mobile®: Bank & Invest  
Users report higher volume of Quality Issues than usual
62
fair

Chase Mobile®: Bank & Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
35%
Android
573 Reports
iOS unitQ Score
iOS User Feedback
65%
iOS
1075 Reports
User Feedback
65%
iOS
1075 Reports
35%
Android
573 Reports
Chase Mobile®: Bank & Invest - Latest Quality Issues
Android
Mar 1, 2025
I have not been able to open my account, I do not understand why and I need to add Zelle
Android
Mar 1, 2025
I tried to cash a check at the [address]Chase Bank in Lafayette Louisiana and the teller and manager was very rude!!! The check was good and the teller and manager asked me alot of questions before denying to cash my payroll check!!! There wasn't anything wrong with the check and they had no reason that they shouldn't have cashed my check!!! I went to my bank and deposited the check with no problem!!! I wasted my time and money going to Chase and I'll never step foot in a Chase Bank!!!
Android
Mar 1, 2025
Sometimes its hard to handle quick tasks like locking and unlocking a card. when i click the wallet icon i would like my card controls there instead of the submenu because as i age i forget which stack is which and expect my card controls to be in the wallet icon.
Android
Mar 1, 2025
Not designed for Android. When turning on phone notifications, the only option is "Apple Notification". Even with this option turned on, I never receive notifications on my transactions.
Android
Mar 1, 2025
It is very stupid for Chase to only allow you to verify your account from the cell phone APP instead of the text message, and they only recognize 1 device. I changed my phone and they still sent the push message to my old phone. I had to call 2 times to get this changed to my new phone so that I can log in from my computer. For people without smart phone, they provide no solution.
Android
Mar 1, 2025
Cannot download for my Google Pixel tablet running Android 15
Android
Mar 1, 2025
Doesn't work on modified android OS
Android
Mar 2, 2025
I can't use your app, I have android 13
Android
Mar 2, 2025
The new update, the shaders update, completely messed up the functionality of the app.
Chase Mobile®: Bank & Invest - Product Description
Bank securely with the Chase Mobile® app. Manage your investments with J.P. Morgan and your Chase accounts: monitor your credit score, budget and track monthly spending, send and receive money with Zelle® and deposit checks.

Manage your accounts
• Review activity in all of your accounts: checking, savings, credit card, home, auto, business and commercial banking
• Deposit a check

Manage your investments with J.P. Morgan
• Get commission-free trades for stocks, options, ETFs, mutual funds and more
• Use portfolios designed by us and matched to your goals

Payments: Convenient ways to pay
• Send and receive money with Zelle
• Schedule, edit or cancel payments for your Chase credit card and other bills
• Transfer money between your accounts

Chase Credit Journey®: Check your credit score
• Take control of your credit, know where you stand, and set a score goal

• Receive free identity monitoring to help keep your information safe

Budget: Get a clearer picture of your finances
• See daily spending insights at a glance
• Set up your budget and track debit/credit card transactions
• Grow your savings consistently with Autosave

Security: Keep your money safe & secure
• 24/7 fraud monitoring for unusual account activity
• Lock and unlock your account if you misplace your card

Rewards, offers & deals
• Track and redeem your Chase rewards
• Earn statement credit by using Chase Offers with eligible credit/debit cards

Connect with Chase
• Schedule a meeting with a banker
• Find the nearest Chase branches and ATMs
• Speak with a representative 24/7

Disclosure
• Some features are available for eligible customers and accounts only. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written. A qualifying Chase transfer account is required to transfer funds via text.
• There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations.
• For illustrative purposes only—not intended as an endorsement or recommendation. The projections or other information generated regarding the likelihood of various investment outcomes are hypothetical in nature, do not reflect actual investment results and are not guarantees of future results
•  Commission-free online trades apply to trading in U.S. listed stocks, Exchange-Traded Funds (ETFs), and options. Option trades are subject to a $0.65 per-contract fee. Sales are subject to a regulatory transaction fee of between $0.01 and $0.03 per $1,000 of principal. There are costs associated with owning certain investments, including mutual funds and ETFs. Offer terms and pricing are subject to change and/or termination. Other fees and restrictions (including account types) apply. See chase.com/online-investing-pricing for terms and conditions.
• Options contract and other fees may apply.
• J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member of FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.
INVESTMENT PRODUCTS:
•	NOT A DEPOSIT
•	NOT FDIC INSURED
•	NO BANK GUARANTEE
•	MAY LOSE VALUE
• Face ID, iPhone, iPad and Touch ID are registered trademarks of Apple, Inc.
• Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC
• Equal Opportunity Lender
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