88
good
Chewy - Where Pet Lovers Shop | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
729 Reports
729 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
156 Reports
156 Reports
User Feedback
18%
iOS
156 Reports
156 Reports
82%
Android
729 Reports
729 Reports
Chewy - Where Pet Lovers Shop - Latest Quality Issues
iOS
Dec 13, 2024
Done with the misleading ads
Stop making your headline “$30 e-gift card if you spend $100” without including the very important detail that EXLUSIONS APPLY. The original headline is obviously meant to trick customers into thinking it is store wide. It's ridiculous to have us waste our time shopping around for items just to realize we wasted our time when all items don't even count for the discount. The correct headline ad should read “$30 e-gift card when you spend $100 on CERTAIN ITEMS” or at least include “exclusions apply” in the headline and not only when you click on it. Done with chewy cause this is the third time I've shopped around just to be tricked in the end. Goodbye. Amazon at least keeps it real… for the most part.
iOS
Dec 14, 2024
Way too difficult to use.
Really sucked. I was supposed to get free shipping. That didn't happen. I tried to add an item to the order. That didn't happen. May not use Chewy again.
iOS
Dec 15, 2024
Coupon
Disappointed I couldn't use “CHEER” code at checkout when my order total was $104. which exceeds the $100. required amount. This is 3rd time this happened. So I ordered remaining items from Petco since their price is same as Chewy and they offer $ gift card with purchase with no problems. May be my last time ordering from Chewy.
iOS
Dec 15, 2024
Reliable
Saves you the trip to the store and time but the delivery is not careful and items arrive damaged.
iOS
Dec 15, 2024
Shopping on Site
Not the easiest site to use. Had to try numerous times to checkout.
iOS
Dec 15, 2024
Promotional codes are Bogus
If you are not going to honor promotional codes, don't bother advertising them and sending emails about them
iOS
Dec 16, 2024
Coupon codes
Everytime I try to use a coupon code on my dogs incurin medicine it never works. You need coupons that work on medication.. !Ken ADAMS
iOS
Dec 18, 2024
E Gift Card
It was disappointing that so many brand/items were excluded in the $30 e gift card that you offered. I had about 10 items in my cart with a total of around $150. Next time don't offer a gift with so many exclusions.
Android
Dec 18, 2024
Because the app doesn't allow me to buy, I've never had any problems. I've been trying for two days and nothing.
Chewy - Where Pet Lovers Shop - Product Description
This one’s for the pets. Chewy leads the pack with 2,000+ trusted brands of food and supplies, 24/7 help from pet experts, and FREE shipping on orders over $49! Get extra savings off your first Autoship order and 5% ongoing, no commitments or fees. It’s everything you love about Chewy.com, with a few extra tricks just for our app customers. As always, you'll find these features that set us a-pawrt from the rest: PHARMACY America's #1 Pet Pharmacy carries over 4,000 top-quality medications and 600+ veterinary diet products sourced directly from manufacturers. Now offering compounded medications, too. MANAGE AUTOSHIP Need that dog food sooner? Change your Autoship delivery to fit your schedule. No fees or commitments, just happy pets. 2,000+ BRANDS Search or shop by category for your pet's favorite brands and discover new ones. SHIPMENT TRACKER Follow their favorite box from our door to yours with our in-app shipment tracker. SHARING Send fellow pet lovers items you like with a text, email, or social post while you shop. What’s New REVIEWS Read what other customers are saying about products and write your own reviews right from the app. TODAY’S DEALS Find the best savings of the day on everything from food to treats, toys, supplies and apparel.
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