87
good
Chewy - Where Pet Lovers Shop | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
460 Reports
460 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
132 Reports
132 Reports
User Feedback
22%
iOS
132 Reports
132 Reports
78%
Android
460 Reports
460 Reports
Chewy - Where Pet Lovers Shop - Latest Quality Issues
iOS
Feb 19, 2025
Account closure
I've made this review once before but chewy removed it. So I'll make it again, my account was closed due to “suspicious activity” after an order I placed. After I placed the order I got an email saying I need to verify the information so I called verified the questions they said my order would be sent out after being processed. An hour goes by I get a notification banner saying all my orders were cancelled(I had autoship set up). so I tried to open the app and id been logged out I tried to login and it said incorrect email. I called and the lady I spoke to told me she couldn't access my account so a manager would send an email to me in the next 24-48 hours. I woke up the next morning went to work received an email saying my account had been closed and they wouldn't be able to discuss further details about why it was closed and advised I make a new one. I had that account for years I don't see myself making a new one as I'm still upset my whole account was closed for practically no reason when I confirmed everything they had asked me everything in the order as well and it was still closed. I was just trying to order my two dogs some treats and toys and sweaters and collars because I like to get them new ones
iOS
Feb 23, 2025
Have placed an order did not received two items
Placed an order and was missing two items so I email support and they tell me no problem they will give me a refund for the missing items. I have proof of them agreeing and an email stating the amount and it will be 3-5 business day depending on bank on when I get it back . Wake up to a nasty email saying fed ex said it was delivered and all there . So now I'm being call a lair and there choosing to believe FedEx which mind yall they didn't buy the products I bought them with my hard earned money . They are refusing to answer my emails . Do not buy anything from them cause if they mess up you won't get a refund and you will be called a lair !!! I have proof of all this too ! Disappointed in this company ! My family has been a big supporter of chewy even after getting new family pets after ones past they all have stop supporting chewys due to this and will rather support small businesses over chewys till they fix this problem! But they choose not too ! Do not buy from this company !! I repeat do not buy anything ! Have them go out of business since they like to steal from loyal customers!
iOS
Feb 24, 2025
What happened? So slow!
It is so slow and frustrating
iOS
Feb 24, 2025
Sold Me Bad Food and Refused Refund
Chewy sold me a bag of food that made my cats physically ill. They were vomiting several times per day, and when I reached out to chewy about it, they blamed me and refused a refund. With petco and PetSmart offering most of the same deals chewy does, including repeat deliveries to your door, I highly recommend you go anywhere else.
iOS
Feb 24, 2025
Your promotion codes never work , have more than one account can’t seem to get them merged
Multiple auto ships can't fix correctly , think after this order … might be last ,,, love my other one where at least yall know my cats names
iOS
Feb 25, 2025
My review
I'll wait to see if they cancel my order again. This happen twice
iOS
Feb 25, 2025
Avoid auto shop
I spent a lot of time trying to cancel authorship. It was impossible. It should be as simple as activating it. I think this is a soft scam. I closed my account
iOS
Feb 25, 2025
No coupon codes for Rx cat food
I am very disappointed that there are no coupons to be found for my cat's food which is very expensive in the first place.
iOS
Feb 25, 2025
app not taking orders
app not allowing orders. Says no treats beyond this point.
Chewy - Where Pet Lovers Shop - Product Description
This one’s for the pets. Chewy leads the pack with 2,000+ trusted brands of food and supplies, 24/7 help from pet experts, and FREE shipping on orders over $49! Get extra savings off your first Autoship order and 5% ongoing, no commitments or fees. It’s everything you love about Chewy.com, with a few extra tricks just for our app customers. As always, you'll find these features that set us a-pawrt from the rest: PHARMACY America's #1 Pet Pharmacy carries over 4,000 top-quality medications and 600+ veterinary diet products sourced directly from manufacturers. Now offering compounded medications, too. MANAGE AUTOSHIP Need that dog food sooner? Change your Autoship delivery to fit your schedule. No fees or commitments, just happy pets. 2,000+ BRANDS Search or shop by category for your pet's favorite brands and discover new ones. SHIPMENT TRACKER Follow their favorite box from our door to yours with our in-app shipment tracker. SHARING Send fellow pet lovers items you like with a text, email, or social post while you shop. What’s New REVIEWS Read what other customers are saying about products and write your own reviews right from the app. TODAY’S DEALS Find the best savings of the day on everything from food to treats, toys, supplies and apparel.
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