69
fair
Chick-fil-A | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
59%
Android
211 Reports
211 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
147 Reports
147 Reports
User Feedback
41%
iOS
147 Reports
147 Reports
59%
Android
211 Reports
211 Reports
Chick-fil-A - Latest Quality Issues
iOS
Mar 29, 2025
Unable to complete breakfast
This app cannot complete breakfast orders. I arrived after placing my order and they had cancelled it. I also could no longer order breakfast in person because it was 10:31. DO NOT use the app for breakfast
Android
Mar 29, 2025
App worked great until the last updated. Can't get logged back in now on Android.
Android
Mar 31, 2025
There is no way to make note of allergies when ordering from the app
Android
Mar 31, 2025
It is impossible to order sauces through the app. Absolutely ridiculous
iOS
Mar 31, 2025
Unnecessarily difficult app
I rarely leave reviews but I came to express how much I dislike the Chick-fil-a's app works. I don't want to wait 15 minutes to get my food when I order pick up. If I did I would just get in line. Please remove the “i'm here” confirmation start my order. I've been in a hurry several times now and forgot to hit the “i'm here” option before I left my office, got to the restaurant, realize they haven't even started my order and have been late to get back to work. I recognize my need to make sure I hit the “I'm here” button before I leave if I want my order ready when I get there but these function is annoying, frustrating and just unnecessary.
iOS
Mar 31, 2025
App needs work
App works and then sometimes it doesn't and gives a 422 error. Thought it was due my phone needing updated but it does it even when my phone and the app are updated and chick fila is no help when it's brought to their attention.
Android
Apr 1, 2025
The app used to work fine with a VPN, but now it won't (as of March 2025).
Android
Apr 2, 2025
they changed the chicken and fries, it's the nastiest food I've ever eaten I'm afraid I'll never eat chick fil a again
Android
Apr 2, 2025
It's too easy to place a dine in order at the wrong restaurant.
Chick-fil-A - Product Description
Welcome to the Chick-fil-A® App. Find a restaurant near you and order ahead. Chick-fil-A One® Members can receive points with qualifying purchases, redeem available rewards of your choice and reach new tiers with increasing benefits. FEATURES 1. Find restaurants - Find Chick-fil-A® restaurants near you while searching from home or out and about. 2. Order Ahead – Place your order through your phone and pay, choose your preferred pick-up method, and let us know when you arrive. 3. Receive points – Receive points with every qualifying purchase by scanning your QR code in the Chick-fil-A® App, paying with your Chick-fil-A One® digital gift card, or placing mobile orders at participating Chick-fil-A® restaurants. 4. Redeem rewards – Use your points to redeem available rewards of your choice, including: free food rewards, birthday rewards, meal donations and more. 5. Personalized menu – We’ll remember what you like and – even better – how you like it.
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