57
fair
Chick-fil-A | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
219 Reports
219 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
156 Reports
156 Reports
User Feedback
42%
iOS
156 Reports
156 Reports
58%
Android
219 Reports
219 Reports
Chick-fil-A - Latest Quality Issues
Android
Nov 14, 2024
Okay so I'm glad I can get stuff for free over time but seriously, it said redeem a fudge chocolate brownie for FREE, so I hit redeem and it took 300 points away from me. For no reason. Can I have my points back please
iOS
Nov 15, 2024
*Warning
*Warning: After receiving, shredded, metal in my Cobb salad, a few months ago, I can't bring myself to eat Chick-fil-A on Ramsey Street Fayetteville,NC ever again. Maybe another Chick-fil-A…. That experience terrified me. If they put shredded metal in my food, i am concerned, others, have eaten, things they shouldn't have… look, before you eat….
Android
Nov 15, 2024
Very disappointed in chick-fil-a's decision to increase its prices for delivery orders, it's not even a little increase, a pick up order would be like 56$ but the same items for delivery would be 73$ and that is the subtotal we have not even calculated the fees yet what in the world! That really turns me off of ordering from chick-fil-a altogether.
Android
Nov 15, 2024
Sent an email for sandwich reward but it does not show up in app when clicking on link. Store manager has no clue how to assist. Poor customer service...
iOS
Nov 15, 2024
Awful
Placed a $70 order for pickup, the money was taken from my account immediately, but the app crashed out and then showed no history of my transaction afterwards. No order number, or proof that I even placed an order, aside from the money being taken out from my account. I could not be more upset. To make matters worse, you can't call the store because it's all automated and none of the options connect you to the actual store/team members.
iOS
Nov 16, 2024
Sports team rewards don’t load
Whenever we should receive a reward for the Anaheim Ducks scoring five goals, the app never awards it. The game has been over for an hour and the app still isn't loading the reward.
iOS
Nov 16, 2024
Full menu
I cannot get full menu to display, it only list my favorites!
iOS
Nov 17, 2024
Great service. Prohibitively expensive.
Thank you.
iOS
Nov 18, 2024
Works better than most, not perfect
I have an iPhone 15, when scanning the bar code for a mobile order using the app, the app defaults to the 0.5 lens of the camera. This makes capturing code really tedious, makes me look like quite the fool for using the ‘better' option. I also can't select the exact color of my car, its maroon but i have to select ‘red'. Would be nice to have a few more options or just a line to write in the color. I wrote this review months ago, the date currently is 11/18/2024 and this issue is still occurring after multiple app updates. This seems totally easy to fix and a complete oversight but it causes quite the hiccup during mobile order pickup.
Chick-fil-A - Product Description
Welcome to the Chick-fil-A® App. Find a restaurant near you and order ahead. Chick-fil-A One® Members can receive points with qualifying purchases, redeem available rewards of your choice and reach new tiers with increasing benefits. FEATURES 1. Find restaurants - Find Chick-fil-A® restaurants near you while searching from home or out and about. 2. Order Ahead – Place your order through your phone and pay, choose your preferred pick-up method, and let us know when you arrive. 3. Receive points – Receive points with every qualifying purchase by scanning your QR code in the Chick-fil-A® App, paying with your Chick-fil-A One® digital gift card, or placing mobile orders at participating Chick-fil-A® restaurants. 4. Redeem rewards – Use your points to redeem available rewards of your choice, including: free food rewards, birthday rewards, meal donations and more. 5. Personalized menu – We’ll remember what you like and – even better – how you like it.
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