fair

Chick-fil-A | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-1 Point Past 30 Days

Category: Food & Drink

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

57%

Android
204 Reports

iOS unitQ Score

iOS User Feedback

43%

iOS
153 Reports

User Feedback

43%

iOS
153 Reports

57%

Android
204 Reports

Chick-fil-A - Latest Quality Issues

iOS

Feb 27, 2025

They don’t start the order until you get to the store

What's the point of ordering ahead if they're not going to start the order until you get there?

iOS

Feb 28, 2025

Not very tasty

Mac and cheese had no flavor.

iOS

Feb 28, 2025

Pushes me to use a farther location

I live very close to one store. But the app keeps trying to get me to order from one that's further away. Stop harassing your customers.

Android

Feb 28, 2025

I am unable to log into my account on this app.

Android

Feb 28, 2025

Deletes your order at the very end way too often. I don't care of there's a technical difficulty, DON'T delete all the work I put into setting up the order on your trash app.

Android

Mar 1, 2025

This app sucks. It is not intuitive. I hate using it

Android

Mar 1, 2025

Unable to open the app

Android

Mar 2, 2025

You could see the location on the map, but it said there wasn't a location available.

Android

Mar 2, 2025

Need to be able to add free entree card like gift cards

Chick-fil-A - Product Description

Welcome to the Chick-fil-A® App. Find a restaurant near you and order ahead. Chick-fil-A One® Members can receive points with qualifying purchases, redeem available rewards of your choice and reach new tiers with increasing benefits.

FEATURES
1. Find restaurants - Find Chick-fil-A® restaurants near you while searching from home or out and about.

2. Order Ahead – Place your order through your phone and pay, choose your preferred pick-up method, and let us know when you arrive.

3. Receive points – Receive points with every qualifying purchase by scanning your QR code in the Chick-fil-A® App, paying with your Chick-fil-A One® digital gift card, or placing mobile orders at participating Chick-fil-A® restaurants.

4. Redeem rewards – Use your points to redeem available rewards of your choice, including: free food rewards, birthday rewards, meal donations and more.

5. Personalized menu – We’ll remember what you like and – even better – how you like it.

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