65
fair
Chick-fil-A | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
57%
Android
214 Reports
214 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
159 Reports
159 Reports
User Feedback
43%
iOS
159 Reports
159 Reports
57%
Android
214 Reports
214 Reports
Chick-fil-A - Latest Quality Issues
Android
Jan 25, 2025
Mostly love it. My issue now is: if we order from the wrong location. I had started an order at a location closest to me. I had to exit and return a few minutes later due to life and when I returned I didn't double check the location. I ended up ordering from a "favorite" store which was 30 min away. Can we please change the location for the order? I know either Burger King or Wendy's has this. My hubby has mentioned it.
Android
Jan 25, 2025
App was working great until Tuesday of this week. The app won't open. My phone screen turns red with the logo, then the app closes. I have cleared cache, storage, uninstalled, reinstalled, restarted phone, and sent an email to app support. Can someone please fix the issues with this app. Thank you.
Android
Jan 26, 2025
Dumps orders. Waste of of time. Wish this worked.
Android
Jan 27, 2025
Ordered mobile drive through, said to let them know when I got close. I pulled up and my order disappeared
iOS
Jan 28, 2025
Poor Coordination for Promotions
No notification of a free sandwich opportunity for Bricken for Chicken.
iOS
Jan 28, 2025
Customer Service Is Trash
Between the in person customer service and the app, it's night and day. At the end of each year you're suppose to revert back to the start of your CURRENT status. Apparently CFA doesn't understand that seeing as how they knocked me down from Red status (3/4 of the way to signature) all the way to Silver. This goes against their own admission that if you earn a status you keep it. So are they liars or just bad at their jobs? Update: CFA told me to fill out a form which I've done twice already with no response in over 2 weeks. This only drives home the point that customer service is lacking. It's impossible to get any real help.
Android
Jan 28, 2025
App won't allow me to gift points to a friend
Android
Jan 28, 2025
App used to work great until a couple days ago. It just gets stuck on the opening loading screen before crashing completely. Tried uninstalling and reinstalling the app, and restarting my phone.
Android
Jan 29, 2025
Can't log in
Chick-fil-A - Product Description
Welcome to the Chick-fil-A® App. Find a restaurant near you and order ahead. Chick-fil-A One® Members can receive points with qualifying purchases, redeem available rewards of your choice and reach new tiers with increasing benefits. FEATURES 1. Find restaurants - Find Chick-fil-A® restaurants near you while searching from home or out and about. 2. Order Ahead – Place your order through your phone and pay, choose your preferred pick-up method, and let us know when you arrive. 3. Receive points – Receive points with every qualifying purchase by scanning your QR code in the Chick-fil-A® App, paying with your Chick-fil-A One® digital gift card, or placing mobile orders at participating Chick-fil-A® restaurants. 4. Redeem rewards – Use your points to redeem available rewards of your choice, including: free food rewards, birthday rewards, meal donations and more. 5. Personalized menu – We’ll remember what you like and – even better – how you like it.
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