67
fair
Chilis | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
29 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
44%
Android
28 Reports
28 Reports
iOS unitQ Score
iOS User Feedback
56%
iOS
35 Reports
35 Reports
User Feedback
56%
iOS
35 Reports
35 Reports
44%
Android
28 Reports
28 Reports
Chilis - Latest Quality Issues
iOS
Nov 13, 2024
Terrible login process
Took forever and was jumping through hoops just to login this is my first review for anything but this was absolutely horrible
iOS
Nov 13, 2024
Gift cards
I was not able to use two gift cards that were given to me by a manager at Chili's. He gave them to me because my order was screwed up so now that I have placed another order through the app, the system will not apply the numbers on the card, so this stinks.
iOS
Nov 13, 2024
No all available online
I can order things at the restaurant that I cannot online like a side Caesar salad online only has house salad not sure why. Also I can ge my free chips and salsa at the restaurant even if I order a 3 for me but you can't online. It is very annoying really. But when I don't want toe eat in I just deal with it. But you are not my first choice restaurant online because of these things.
Android
Nov 14, 2024
Every time I try to order with the app, when I click "checkout" I get an error message that my order can't be processed at this time. I order takeout frequently and never get to use my rewards because the app fails to do its job. 😡
iOS
Nov 15, 2024
App crashes all the time
They need to add stability improvements when trying to order from the app. It crashes when trying to add items to the cart and then logs me out due to inactivity!
Android
Nov 16, 2024
The app doesn't allow you to add food to order.
iOS
Nov 17, 2024
The Updated App Isn’t Working
Normally, when I select my Chilli's App, I stay logged in. The downloaded update doesn't do this. It's annoying to have to keep logging in.
iOS
Nov 17, 2024
iPhone app is atrocious
For several years it never takes my payment information on the first try. It's always a hassle to try to do a mobile order.
Android
Nov 17, 2024
App in general is great, but it has happened multiple times to me that after completing the payment process through Google Pay, the screen simply bounces back to the home screen with the cart empty. Leaves the user wondering whether the order went through, although now I know it doesn't. Leaves me wondering whether I should order again, not knowing whether I'm gonna get double charged. FIX THE PAYMENT PART AND IT'S 5 STARS.
Chilis - Product Description
Hi, welcome to the Chili’s iPhone app! Easily order your favorite Chili’s menu items (now featuring Delivery!), find your nearest Chili’s, add your name to the wait list, check your available Rewards and more all within the most delicious app you’ll ever download. Join My Chili’s Rewards and use the app to: · Enjoy easier online ordering with faster checkout · Order food for Delivery, To Go or Curbside Pickup · Reorder your Chili’s favorites super easily · Keep track of past orders for easy re-ordering · Save your favorite Chili’s locations · Check your available Chili’s rewards · And more!
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